ITRS Geneos vs Splunk ITSI (IT Service Intelligence) comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Splunk is ranked #12 with an average rating of 8.3. ITRS holds a 1.2% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,056 Views
3,083 Comparison Views

96% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

2,929 Views
1,640 Comparison Views

97% willing to recommend

ITRS Geneos

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Splunk ITSI compete in the IT monitoring and management solutions category. Splunk ITSI seems to have the upper hand due to its comprehensive features.

Features: ITRS Geneos offers real-time monitoring, effective alerting, and intuitive dashboards. Splunk ITSI provides deep insights into IT operations, predictive analytics, and machine learning integration.

Room for Improvement: ITRS Geneos requires better integration with third-party tools, enhanced data visualization capabilities, and improved scalability. Splunk ITSI needs simplification in its configuration, reduced time for developing custom modules, and better performance efficiency.

Ease of Deployment and Customer Service: ITRS Geneos is known for its straightforward deployment model and responsive customer service. Splunk ITSI has a more complex deployment process but offers superior support with detailed guidance and training.

Pricing and ROI: ITRS Geneos is cost-effective with rapid ROI. Splunk ITSI has a higher setup cost, but its extensive capabilities justify strong ROI with significant operational efficiencies.

To learn more, read our detailed ITRS Geneos vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. Splunk ITSI (IT Service Intelligence)

July 2025

Download the complete report

Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th), IT Infrastructure Monitoring (49th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"The clean and colorful UI and easy to use options like snooze and active times."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"ITSI includes a feature called a glass table."

"The solution has been stable."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The observability is great and valuable."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

More ITRS Geneos cons

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"Splunk ITSI consumes a lot of CPU resources."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"When we check the service analyzer, and we have custom inputs, there are issues."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The pricing seems reasonable. We're happy enough with it."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing and licensing is based on the requirements."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

More ITRS Geneos pricing and cost advice

"Splunk ITSI is expensive compared to other tools."

"It would have been good if the product cost was much lower."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The pricing of Splunk is a bit high."

"The licensing is based on data usage."

"Pricing has some room for improvement."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Financial Services Firm

19%

Government

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 20% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 14% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 14% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

ITRS Geneos

August 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

ITRS Geneos vs. Splunk ITSI (IT Service Intelligence)

July 2025

Free Report: ITRS Geneos vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about ITRS Geneos vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,484 professionals have used our research since 2012.

See our ITRS Geneos vs. Splunk ITSI (IT Service Intelligence) report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.