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ITRS Geneos vs SolarWinds Pingdom comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (40th), IT Infrastructure Monitoring (28th)
SolarWinds Pingdom
Ranking in Application Performance Monitoring (APM) and Observability
70th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.2% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
SolarWinds Pingdom0.6%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Jay Vekaria - PeerSpot reviewer
Linux System Administrator at Ergode
High performance, quick setup, but lacking ease of use
Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."
"The clean and colorful UI and easy to use options like snooze and active times."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"Once set-up, Geneos proved to be a very powerful and versatile tool to real-time monitor our IT infrastructure and - most important for us - our critical applications and business processes."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"The most valuable features are monitoring and reporting."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"Once you set the threshold on your environment, it feels very real-time"
"Overall, this is a very good product and one that I recommend."
"One valuable feature is real user monitoring."
 

Cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Some of the functions could improve by making them easier."
"Technical support could use some improvement."
 

Pricing and Cost Advice

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing seems reasonable. We're happy enough with it."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"I can say it's not that cheap because the licensing is a little bit costly"
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"The license was paid yearly and included technical support."
"This price of this solution is reasonable."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
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Top Industries

By visitors reading reviews
Financial Services Firm
53%
Construction Company
7%
Outsourcing Company
7%
Computer Software Company
6%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ITRS Geneos vs. SolarWinds Pingdom and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.