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ITRS Geneos vs ManageEngine Applications Manager comparison

ITRS and ManageEngine are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while ManageEngine is ranked #42 with an average rating of 7.5. ITRS holds a 1.1% mindshare in APM, compared to ManageEngine’s 0.6% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 80% of ManageEngine users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,901 Views
  • 2,653 Comparison Views
96% willing to recommend
ManageEngine Applications M...
Read 17 ManageEngine Applications Manager reviews
  • 1,310 Views
  • 1,074 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ManageEngine Applications Manager and ITRS Geneos are both notable solutions in the application performance monitoring space. ManageEngine Applications Manager stands out for its ease of deployment and customer service satisfaction, while ITRS Geneos is preferred for its in-depth features and robust capabilities, even if it comes with a higher price point.

Features: ManageEngine Applications Manager is praised for its wide range of monitoring tools, real-time alerts, and comprehensive dashboards. ITRS Geneos excels with its advanced analytics, customization options, and detailed monitoring insights.

Room for Improvement: Users of ManageEngine Applications Manager mention the need for better integration with third-party tools, enhanced reporting features, and a more modern interface. ITRS Geneos users suggest improvements in user accessibility, a more intuitive interface, and faster support response times.

Ease of Deployment and Customer Service: ManageEngine Applications Manager is often highlighted for its straightforward deployment process and responsive customer support. ITRS Geneos, while offering extensive customization, is noted to have a steeper learning curve and more complex deployment. Customer support for ITRS Geneos is viewed as highly specialized but can be slower to respond compared to ManageEngine Applications Manager.

Pricing and ROI: ManageEngine Applications Manager is generally viewed as more cost-effective with quicker ROI due to its pricing structure. While users find ITRS Geneos to be more expensive, they acknowledge that its comprehensive features justify the higher cost, leading to potentially higher long-term ROI when fully utilized.

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To learn more, read our detailed ITRS Geneos vs. ManageEngine Applications Manager Report (Updated: September 2025).
Buyer's Guide
ITRS Geneos vs. ManageEngine Applications Manager
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
34th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)
ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Cloud Monitoring Software (35th)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of ManageEngine Applications Manager is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
ITRS Geneos1.1%
ManageEngine Applications Manager0.6%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review
Ossama Arab - PeerSpot reviewer
Anomaly detection maintains the system's health and good for monitoring
The primary use case is for services and incident management.   The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center.  ManageEngine is for incident management and monitoring.  The inventory of assets needs improvement. The asset…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"I always appreciate Geneos's stability and ease of use."
"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
More ITRS Geneos pros
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"The Service Level Management (SLM) rules engine stands out due to its flexibility and customization capabilities, making it an invaluable tool for tailoring processes to our specific needs."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"I am impressed with the tool's reporting feature which is simple."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"The anomaly detection feature helps with maintaining the system's health. It is regarding our IT incident center."
"ManageEngine Applications Manager's installation is pretty easy."
More ManageEngine Applications Manager pros
 

Cons

"I would like better access to the data that is being collected."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
More ITRS Geneos cons
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"The dashboards in the interface need a lot of work."
"I would like the solution to improve the ability to track services."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"One area of improvement is the dashboard should be more readable and available."
"Lacks an SIEM solution which can be found in other products."
More ManageEngine Applications Manager cons
 

Pricing and Cost Advice

"You will get the best price if you get a single global deal."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The pricing seems reasonable. We're happy enough with it."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
More ITRS Geneos pricing and cost advice
"The solution is noted for its cost-effectiveness, a crucial consideration for potential users."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"The solution's licensing costs are yearly."
"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"Its price is good."
More ManageEngine Applications Manager pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
72%
Computer Software Company
6%
University
5%
Construction Company
2%
Financial Services Firm
13%
Computer Software Company
12%
Government
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
See all answers
What is your experience regarding pricing and costs for ManageEngine Applications Manager?
The solution is noted for its cost-effectiveness, a crucial consideration for potential users.
See all answers
What needs improvement with ManageEngine Applications Manager?
The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience.
See all answers
What is your primary use case for ManageEngine Applications Manager?
Our primary application of this solution revolves around IT infrastructure monitoring. We focus on alert consolidation from core network and service levels to enhance our service management framework.
See all answers
 

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Product Reports

Buyer's Guide
ITRS Geneos
October 2025
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
ManageEngine Applications Manager
September 2025
ManageEngine Applications Manager reportDownload ManageEngine Applications Manager product report
 

Also Known As

Geneos
Applications Manager
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ManageEngine Applications Manager is an application performance management (APM) solution that is designed to give users deep insights into both the way that their applications perform and the way that users of those applications experience them. Organizations can use this solution to identify areas where their critical applications are lacking and address them before there are any negative repercussions. ManageEngine Applications Manager is the kind of tool that companies of all sizes can use to keep their applications running in the best way possible.

ManageEngine Applications Manager Benefits

Some of the ways that organizations can benefit by deploying ManageEngine Applications Manager include:

  • Gain real-time comprehensive insights. ManageEngine Applications Manager makes it possible for organizations to gain deep insights into every aspect of an application’s performance. This takes place in real time and enables users to take complete control of their application’s management.
  • Keep applications running smoothly. Organizations don’t have to worry about missing issues that will disrupt users’ ability to have a smooth experience. ManageEngine Applications Manager detects any issues and allows administrators to quickly address them before they can become major problems for users.
  • Ease of use. ManageEngine Applications Manager is designed to be intuitive to use so that organizations do not need to formally train employees in its use. This saves time and makes organizations more productive.

ManageEngine Applications Manager Features

Some of the many useful features ManageEngine Applications Manager has to offer include:

  • AI-powered threat detection and remediation. ManageEngine Applications Manager leverages AI software to spot issues as they arise and to alert administrators. Additionally, users can use this AI to automate issue remediation, which will allow administrators to focus on other tasks.
  • Advanced analytics. ManageEngine Applications Manager uses various analytics tools to enable users to gain critical insights from their data. These include custom dashboards that allow you to display and interpret data.
  • Real user monitoring. Administrators have access to tools that allow them to monitor users’ application traffic. The tools deliver detailed reports that track various critical pieces of information related to the users and their application user experience.

Reviews from Real Users

ManageEngine Applications Manager is a solution that stands out when it is compared to many of its competitors. It is part of a complete suite of management tools that users can take advantage of. The way that ManageEngine Applications Manager keeps up to date with a regular schedule of software updates enables organizations to manage their applications without worrying that they are missing any important capabilities or features. If any feature is absent, users can integrate the solution with other monitoring solutions. ManageEngine Applications Manager regularly undergoes updates that ensure that users have access to all of the latest features and patches.

Rodrigo T., the CEO of AXIOVISTA spa, writes, “This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.”

Syed A., the enterprise senior account manager of sales at a tech services company, writes, “Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year.”

ManageEngine
 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
Buyer's Guide
ITRS Geneos vs. ManageEngine Applications Manager
September 2025
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