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Infor CloudSuite vs Paycom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Companies postponed a $7M plant expansion due to improved productivity and customer satisfaction, rating it 8 out of 10.
Sentiment score
3.8
Paycom enhances payroll efficiency and cost savings, though high service fees and unclear financial impacts present mixed benefits.
The accuracy with timekeeping has been one of the largest game changers.
Associate Director, Talent at a non-profit with 201-500 employees
We have saved time and money by doing our own payroll in-house and by utilizing Paycom as a software system to provide us with the support we need to run an efficient operation.
Human Resources And Payroll Director at a manufacturing company with 1-10 employees
 

Customer Service

Sentiment score
5.4
Infor CloudSuite's support is decent but faces global issues, especially with complex customizations and regional needs, prompting improvement.
Sentiment score
5.8
Paycom's support is praised for effectiveness but varies by representative, with limited weekend availability affecting some users.
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
Customer support is rated ten out of ten.
Payroll analyst
They immediately responded to me, and the support was awesome.
School Director at a consultancy with 51-200 employees
Our specific Paycom representative is always very responsive.
HR Administrator at a educational organization with 201-500 employees
 

Scalability Issues

Sentiment score
6.9
Infor CloudSuite supports growth with adaptability, strong integration, regular updates, and high user satisfaction, despite some scalability challenges.
Sentiment score
4.8
Paycom is praised for its adaptability and scalability, though users note individual task challenges in employee management.
since we have gone live with Paycom, they have implemented at least two of our suggestions to improve our work around those issues.
HR System Analyst at a wellness & fitness company with 1,001-5,000 employees
I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes.
HR Administrator at a educational organization with 201-500 employees
We can scale this system to accommodate probably a thousand or 1,500 people, while we are currently only 200.
Human Resources Leader at a manufacturing company with 51-200 employees
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable with 99.99% uptime, though dependent on internet connectivity and client customization quality.
Sentiment score
7.3
Paycom is regarded as stable and reliable by users, with minimal issues and competitive performance in the market.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
Right now, I do not think ADP or Paycom are replaceable with other software that I have used.
Payroll Specialist at a recruiting/HR firm with 1,001-5,000 employees
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, user interface, and better pricing and customization resources for global markets.
Paycom users seek improved usability, better reporting accuracy, stable customer service, efficient setup, and enhanced system integration.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
Project Manager, Program at SPTLabtech
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system.
Associate Director, Talent at a non-profit with 201-500 employees
Customer service is very important to us because if you don't have good customer service and a good account manager, you lose it.
Senior Controller at a computer software company with 11-50 employees
I wish Paycom would spend more time training their new reps and not handing off what I would consider a legacy client to someone that is brand new.
Executive Assistant at a hospitality company with 11-50 employees
 

Setup Cost

Infor CloudSuite pricing varies, seen as costly or cost-effective, with potential discounts impacting overall expense based on usage.
Paycom users find pricing competitive and reasonable, comparable to Paychex, though many are not involved in pricing details.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
I did not find it to be very expensive overall, and the fees seemed reasonable.
Executive Assistant at a hospitality company with 11-50 employees
 

Valuable Features

Infor CloudSuite enhances efficiency with robust features, user-friendly interface, and scalable architecture, benefiting diverse manufacturing operations.
Paycom offers user-friendly features like AI tools, customization, strong security, and seamless integration, enhancing efficiency and user satisfaction.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions.
Project Manager, Program at SPTLabtech
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
Key Account Manager at Cronon GmbH
The big takeaway is that Paycom is very customizable, so for organizations that might be growing and scaling, and that may change in terms of how they use the platform over time, the platform can really evolve with you as the organization changes and evolves.
Senior Human Resources Business Partner at a recruiting/HR firm with 1,001-5,000 employees
The interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.
Executive Assistant at a hospitality company with 11-50 employees
I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.
Human Resources Leader at a manufacturing company with 51-200 employees
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
13th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (24th), ERP (12th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (8th), Product Configuration and Quoting (10th), Warehouse Management (3rd), Financial Close Software (13th)
Paycom
Ranking in Cloud HCM
7th
Average Rating
7.4
Reviews Sentiment
5.0
Number of Reviews
12
Ranking in other categories
Talent Management (7th), Talent Acquisition (5th)
 

Mindshare comparison

As of November 2026, in the Cloud HCM category, the mindshare of Infor CloudSuite is 1.2%, up from 0.9% compared to the previous year. The mindshare of Paycom is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
Paycom0.8%
Infor CloudSuite1.2%
Other98.0%
Cloud HCM
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
Kay Moss - PeerSpot reviewer
Human Resources Leader at a manufacturing company with 51-200 employees
Integrated HR workflows have improved hiring and payroll but added features still need fair pricing
What I appreciate most about Paycom is that it is all integrated into one system, so I do not have to go to an ATS to find applicants or have different performance management software. I can have time and attendance and payroll in the same platform, which I value because it is not clunky and all works together very seamlessly. I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Construction Company
11%
Comms Service Provider
10%
Healthcare Company
7%
Construction Company
19%
Manufacturing Company
12%
Healthcare Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Infor CloudSuite CRM?
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
What needs improvement with Infor CloudSuite CRM?
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user exp...
What is your primary use case for Infor CloudSuite CRM?
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One is Infor Document Management, which I've seen in the past with other ERP...
What is your experience regarding pricing and costs for Paycom?
I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.
What needs improvement with Paycom?
The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is...
What is your primary use case for Paycom?
I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, whi...
 

Comparisons

 

Also Known As

SyteLine
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Overview

 

Sample Customers

PRIDE Industries
Information Not Available
Find out what your peers are saying about Infor CloudSuite vs. Paycom and other solutions. Updated: October 2026.
921,523 professionals have used our research since 2012.