

Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
The accuracy with timekeeping has been one of the largest game changers.
We have saved time and money by doing our own payroll in-house and by utilizing Paycom as a software system to provide us with the support we need to run an efficient operation.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Customer support is rated ten out of ten.
They immediately responded to me, and the support was awesome.
Our specific Paycom representative is always very responsive.
since we have gone live with Paycom, they have implemented at least two of our suggestions to improve our work around those issues.
I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes.
We can scale this system to accommodate probably a thousand or 1,500 people, while we are currently only 200.
Infor CloudSuite is very stable, provided there is a good internet connection.
Right now, I do not think ADP or Paycom are replaceable with other software that I have used.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system.
Customer service is very important to us because if you don't have good customer service and a good account manager, you lose it.
I wish Paycom would spend more time training their new reps and not handing off what I would consider a legacy client to someone that is brand new.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
I did not find it to be very expensive overall, and the fees seemed reasonable.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The big takeaway is that Paycom is very customizable, so for organizations that might be growing and scaling, and that may change in terms of how they use the platform over time, the platform can really evolve with you as the organization changes and evolves.
The interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.
I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.
| Product | Mindshare (%) |
|---|---|
| Paycom | 0.8% |
| Infor CloudSuite | 1.2% |
| Other | 98.0% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.
Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.
What features make Infor CloudSuite stand out?Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.
Paycom offers a comprehensive set of tools designed to streamline HR processes and improve overall workforce management. Known for its innovative technology, it seamlessly integrates key functionalities to boost efficiency.
Paycom transforms human capital management through a unified platform. It simplifies tasks such as payroll, time tracking, and talent acquisition, integrating them into one accessible interface. This reduces administrative burdens and ensures greater accuracy in HR operations. Its notable automation capabilities save time, allowing HR professionals to focus on strategic initiatives while maintaining compliance and enhancing employee engagement.
What are the key features of Paycom?Paycom's deployment is industry-agnostic, proving effective across sectors like healthcare, retail, and manufacturing. Its adaptability to specific workflows allows businesses to maintain industry standards while reaping the benefits of a streamlined HR system. Users in industries with complex compliance requirements find significant value in its capabilities.
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