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Lucidchart vs iGrafx Process360 Live Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iGrafx Process360 Live Plat...
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Design (19th), Business Process Management (BPM) (32nd), Process Mining (16th)
Lucidchart
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
66
Ranking in other categories
Mind Mapping Software (2nd), Visual Collaboration Platforms (3rd)
 

Mindshare comparison

iGrafx Process360 Live Platform and Lucidchart aren’t in the same category and serve different purposes. iGrafx Process360 Live Platform is designed for Business Process Design and holds a mindshare of 2.9%, up 1.6% compared to last year.
Lucidchart, on the other hand, focuses on Mind Mapping Software, holds 18.1% mindshare, down 22.9% since last year.
Business Process Design Mindshare Distribution
ProductMindshare (%)
iGrafx Process360 Live Platform2.9%
Bizagi7.7%
Camunda7.1%
Other82.3%
Business Process Design
Mind Mapping Software Mindshare Distribution
ProductMindshare (%)
Lucidchart18.1%
Visio18.7%
Xmind14.3%
Other48.900000000000006%
Mind Mapping Software
 

Featured Reviews

MR
Solution Consultant at a healthcare company with 51-200 employees
Provides documentation, process mining, simulation, and automation capabilities
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
AlexMartin1 - PeerSpot reviewer
Senior Software Engineer at Nestlé
Visual collaboration has improved remote workflows and supports faster shared decisions
The best features Lucidchart offers are that it diagrams processes very well. It allows for project management to help with client timelines. It is also easy to use and create diagrams, especially mermaid diagrams. Collaborating is easy. Out of all those features, collaboration stands out to me the most because it is easy to share with team members to do joint design work. Lucidchart has positively impacted my organization by improving productivity and collaboration. In terms of specifics, collaboration helps us come to conclusions. I notice better throughput as it is easy to use. Improved productivity allows us to express ourselves more quickly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Finding the right symbol and creating links, horizontal and vertical are the features I use."
"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."
"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."
"The solution is very stable."
"The solution has helped our organization because instead of writing long documentation for the shop floor, flow charts make it more attractive for the staff to follow up on and carry out procedures."
"It has simplified compliance with regulations and company standards."
"This product fulfills ninety percent of our needs, and we're happy as users of it."
"It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment."
"Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for."
"Some of the valuable features are drag and drop and connection through arrows, which makes work go by a lot faster without having to create each shape from scratch."
"The real-time collaboration saves two hours a day for my team."
"The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team."
"Visually it is the best application that I've used."
"The ability to have more than one person editing at the same time is the most valuable feature. You can have one diagram and have multiple users on it at the same time. We haven't been able to do that on other software. So that's the main reason we moved to Lucidchart."
"Lucidchart is a really effective tool to help illustrate those pictures, to explain very complex technical ideas to other technical people."
"The flow chart is most valuable. It is a very user-friendly and simple-to-use product. Quite quickly, I was able to understand how to use it and just get on with my process flow."
 

Cons

"If the price of the solution was more competitive, it would have made things easier for our company to extend the usage."
"I would like to see a lower price, although when used correctly, you can have a good return on your investment."
"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."
"It can be more user-friendly."
"Visio is more user-friendly."
"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"With iGrafx, the implementation and the licensing were pretty complex."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"My advice to others looking into using Lucidchart is to explore all the options available and not fixate on drawing flowcharts using Lucidchart."
"Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it."
"There are not a lot of learning resources that Lucidchart shares with the user."
"The primary area that could be improved is the learning curve."
"One of the things that I find frustrating is that all of our Tableau information is on a server, so when I send that out people can't open it and use it. I then have to go back and do extra work to convert everything into an Excel format that everybody can use. It would be really important to me, if I send something out to somebody who doesn't have a Lucid account, that they can just click and see it, instead of having to log in and create an account."
"Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for."
"I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version."
"It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome."
 

Pricing and Cost Advice

"I have heard that the solution's pricing is very competitive."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
"I have only used the trial version and have not yet paid for it, or explored the pricing options."
"The pricing is very reasonable, and they have a free trial available that you can play with."
"I pay $95 a year for it. It seems like a reasonable price."
"The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five."
"Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer."
"One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business."
"The pricing is very competitive. It is more cost-effective than some competing products, such as Visio."
"There is a nominal charge for the paid version of the product. They have a free version available and from what I could see, there was not much difference between it and the pro version."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
Outsourcing Company
9%
Financial Services Firm
11%
Manufacturing Company
8%
Comms Service Provider
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise15
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?
I have heard that the solution's pricing is very competitive.
What needs improvement with iGrafx?
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
What is your primary use case for iGrafx?
The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
Do you recommend Lucidchart?
I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the market. Out of all the solutions I have tried, it is by far the best for diagra...
What is your experience regarding pricing and costs for Lucidchart?
It is cloud-based, so no setup is required. Currently, we are using a free plan.
 

Overview

 

Sample Customers

Multinational Bank
Google, Salesforce, Adobe, Whirlpool, Uber, Wal Mart, Pearson, Twitch, Riot Games, Western Union, Trimble, Starbucks
Find out what your peers are saying about Bizagi, Microsoft, Camunda and others in Business Process Design. Updated: September 2026.
913,924 professionals have used our research since 2012.