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IBM Tivoli Identity Manager [EOL] vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Identity Manager...
Average Rating
8.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
72
Ranking in other categories
User Provisioning Software (2nd), Identity Management (IM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (2nd), Identity Governance Administration (IGA) (1st)
 

Featured Reviews

it_user711912 - PeerSpot reviewer
Founder at a tech services company
Ease of configuration is the most valuable feature.
The engine is getting a bit long in the tooth, the UI should be redone to be a bit more modern and flexible. The software has been running pretty much on the same UI for a long time. The self-service UI was not a good enough improvement due to the "self-only" part. Lately there's been improvement, but other vendors seem to have much slicker UIs. Users want wizard-like UIs nowadays (in my experience). They don't want to navigate endless menus and selections. The engine is still the same clump of Java it was long ago as Enrole. But now it's a notably larger collection of extensions, and IBM has it reasonably documented. When done correctly, customizations are stable, but when done incorrectly they may cause hangs in the database that are difficult to resolve. Outside of that, the Adapter Development Tool (ADT), an old and (officially) unsupported tool made and maintained by an IBMer seems to no longer be maintained. A lot of people used this tool to create customized adapters for ITIM, expanding it further than IBM ever could. Now it seems all gone.
ND
Principle at a manufacturing company with 10,001+ employees
User access management excels but needs enhancements with integration capabilities
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing. I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space. I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Ease of configuration is the most valuable feature, most things work with clicks and the rest with JavaScript."
"The ability to suspend/restore user accounts across multiple products over which Tivoli controls security."
"Tivoli is one of the best available products in the market of Identity Management, implementation and management is quite straight-forward."
"IBM Tivoli Identity Manager, now known as IBM Security Identity Manager, is a very well established and well rounded identity management solution."
"It is a very good product and easy to maintain accounts and easy to integrate with target system."
"The ROI of IAM projects and platforms is to enable our employees to work on their application in a short time."
"This product is mainly used to implement secure access of web applications,"
"Go for it as it is one the best solutions in its class for identity management."
"The solution can be customized to adapt the workflow to our industry, offering considerable flexibility."
"Provisioning in multiple environments."
"Security and administration for any new/current access."
"The community is very active and when I had questions about an issue, I was able to find the resources."
"The most selling modules for SailPoint are the compliance manager and the life cycle manager."
"This solution has made our team more effective. We need less manual approvals when someone new joins our company. There is less paperwork and fewer support tickets raised for access."
"User provisioning and the role management features are good."
"By using this product the organization has moved from manual access governance done previously to automated governance which has a full audit trail, and this is very beneficial."
 

Cons

"It's highly dependent on the database connection, if there would be even a slight network glitch in the connection between Tivoli and, mostly DB2, databases and the system was not able to recover and re-establish the connection, it would require a complete environment restart."
"Customer Service: 5 out of 10. Technical Support: 4 out of 10."
"UI could be more user friendly and it could allow more customization."
"UI needs to be more customizable."
"Handling bulk requests is very difficult to configure as it creates a lot of issues."
"The technical support is slow and inflexible."
"Sometimes ITIM bus doesn't configure properly. Need to monitor the system health periodically."
"Personally, I'd like to see a TIM Windows version. I'd also like to see a more user-intuitive interface."
"Although it seems to be getting better, for each deployment it seems a new set of bugs appear. There has never been a deployment where we have not encountered a product bug."
"It is not readily available and cannot be downloaded from the net."
"The solution needs to have more out-of-the-box integration with different applications and solutions."
"The product is unable to share suggestions with users."
"Technical Support: It needs to improve SLA."
"It is not readily available and cannot be downloaded from the net."
"Scalability is hard, especially when you are doing it in real time."
"What it doesn't do is provide notice in the event of a vulnerability or offense from the security."
 

Pricing and Cost Advice

Information not available
"SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing."
"We pay an annual licensing cost for SailPoint IdentityIQ."
"As per my knowledge, it runs on a paid partnership model, but I am not sure about it."
"You are able to get discounts if you plan to use the tool for the long-term i.e. discounts for 5+ years of usage."
"This is an expensive solution. I would rate it a two and a half out of five for pricing."
"The pricing is a little bit higher than other tools."
"The product is expensive. People need to opt for a licensing plan for one year or three years."
"SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Manufacturing Company
9%
Computer Software Company
8%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise8
Large Enterprise42
 

Questions from the Community

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How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.
What do you like most about SailPoint IdentityNow?
It significantly reduces the workload for certification processes.
 

Also Known As

Tivoli Identity Manager, IBM Security Identity Manager
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Whirlpool Corporation, EXA Corporation, Arla Foods, Iceland Government
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about One Identity, SailPoint, Omada and others in User Provisioning Software. Updated: March 2026.
886,174 professionals have used our research since 2012.