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IBM Tivoli Identity Manager [EOL] vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Identity Manager...
Average Rating
8.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
72
Ranking in other categories
User Provisioning Software (2nd), Identity Management (IM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (3rd), Identity Governance Administration (IGA) (1st)
 

Featured Reviews

it_user711912 - PeerSpot reviewer
Founder at a tech services company
Ease of configuration is the most valuable feature.
The engine is getting a bit long in the tooth, the UI should be redone to be a bit more modern and flexible. The software has been running pretty much on the same UI for a long time. The self-service UI was not a good enough improvement due to the "self-only" part. Lately there's been improvement, but other vendors seem to have much slicker UIs. Users want wizard-like UIs nowadays (in my experience). They don't want to navigate endless menus and selections. The engine is still the same clump of Java it was long ago as Enrole. But now it's a notably larger collection of extensions, and IBM has it reasonably documented. When done correctly, customizations are stable, but when done incorrectly they may cause hangs in the database that are difficult to resolve. Outside of that, the Adapter Development Tool (ADT), an old and (officially) unsupported tool made and maintained by an IBMer seems to no longer be maintained. A lot of people used this tool to create customized adapters for ITIM, expanding it further than IBM ever could. Now it seems all gone.
ND
Principle at a manufacturing company with 10,001+ employees
User access management excels but needs enhancements with integration capabilities
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing. I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space. I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: 10/10 - the best."
"Flexibility, interoperability and the number of adapters/connectors that come with the product are key differentiating strengths in my opinion."
"The ability to suspend/restore user accounts across multiple products over which Tivoli controls security."
"Go for it as it is one the best solutions in its class for identity management."
"The provisioning is now automated via TIM."
"When correctly configured and tuned, it can scale up to 100,000 operations per day with a simple HA infrastructure."
"This product is mainly used to implement secure access of web applications,"
"It is a very good product and easy to maintain accounts and easy to integrate with target system."
"SailPoint IIQ is the best of best."
"Customization of workflows as per business needs is easy and the most effective part is certification for easy compliance and access monitoring and revokes extra access if any."
"The product feature is quite nice and simple, especially in terms of the UI and implementation."
"IdentityIQ's best features are the hassle-free user experience and security."
"The solution is stable and reliable."
"This solution is great for providing control access across your environment."
"​The Certification and Provisioning features are most valuable."
"From the perspective of its performance I would rate SailPoint IdentityIQ as a nine out of ten, in light of its identity governance."
 

Cons

"Customer Service: 5 out of 10. Technical Support: 4 out of 10."
"It's highly dependent on the database connection, if there would be even a slight network glitch in the connection between Tivoli and, mostly DB2, databases and the system was not able to recover and re-establish the connection, it would require a complete environment restart."
"For 5.1 version (older version) of Tivoli the user interfaces were not as user-friendly as other products on the market at that time."
"The technical support is slow and inflexible."
"While integrating with application server and implementing SSO I faced some issues."
"UI could be more user friendly and it could allow more customization."
"There is no way to clone or copy policies."
"Little complicated - needs technical skills to setup - later version are being moved to appliances."
"If there's a price reduction for SailPoint IdentityIQ, that would be helpful. Another area for improvement in the product is the technical support, which needs to be more friendly to customers."
"The license is expensive and the deployment is expensive."
"They should lower the price and technical support should be better."
"We faced some issues while integrating the solution with a third-party tool."
"The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve."
"The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited."
"The mover process for this solution could be improved."
"The cost of this solution is high."
 

Pricing and Cost Advice

Information not available
"SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing."
"It is affordable licensing."
"We pay an annual licensing cost for SailPoint IdentityIQ."
"SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product."
"They are expensive."
"SailPoint is higher in price as compared to Saviynt. The initial cost of SailPoint is very high. There are additional costs to the standard licensing fees."
"It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works."
"The product is expensive. I rate its pricing an eight out of ten."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Manufacturing Company
9%
Computer Software Company
8%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise8
Large Enterprise43
 

Questions from the Community

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How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.
 

Also Known As

Tivoli Identity Manager, IBM Security Identity Manager
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Whirlpool Corporation, EXA Corporation, Arla Foods, Iceland Government
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about One Identity, SailPoint, Omada and others in User Provisioning Software. Updated: May 2026.
896,467 professionals have used our research since 2012.