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IBM Tivoli Identity Manager [EOL] vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Identity Manager...
Average Rating
8.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (8th), Identity Management (IM) (19th), Identity Governance Administration (IGA) (8th)
 

Featured Reviews

it_user711912 - PeerSpot reviewer
Founder at a tech services company
Ease of configuration is the most valuable feature.
The engine is getting a bit long in the tooth, the UI should be redone to be a bit more modern and flexible. The software has been running pretty much on the same UI for a long time. The self-service UI was not a good enough improvement due to the "self-only" part. Lately there's been improvement, but other vendors seem to have much slicker UIs. Users want wizard-like UIs nowadays (in my experience). They don't want to navigate endless menus and selections. The engine is still the same clump of Java it was long ago as Enrole. But now it's a notably larger collection of extensions, and IBM has it reasonably documented. When done correctly, customizations are stable, but when done incorrectly they may cause hangs in the database that are difficult to resolve. Outside of that, the Adapter Development Tool (ADT), an old and (officially) unsupported tool made and maintained by an IBMer seems to no longer be maintained. A lot of people used this tool to create customized adapters for ITIM, expanding it further than IBM ever could. Now it seems all gone.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"GUI has improved significantly from the previous version Role management has improved"
"The ROI of IAM projects and platforms is to enable our employees to work on their application in a short time."
"Customer Service: 10/10 - the best."
"Tivoli is one of the best available products in the market of Identity Management, implementation and management is quite straight-forward."
"The ability to suspend/restore user accounts across multiple products over which Tivoli controls security."
"This product is mainly used to implement secure access of web applications,"
"It is a big repository of identities, allowing administrators to manage them and their accounts."
"It is a very good product and easy to maintain accounts and easy to integrate with target system."
"Out-of-the-box connectors have a lot of opportunities for configuration."
"Connector Xpress and Policy Xpress and the new interface."
"I feel the provisioning to be done well; the model offered is very good and customizable."
"Using the implementation guide, I was able to implement the solution with ease."
"In the processes where we need to analyze data, IG has enabled and facilitated the analysis of privileges, generation of roles to cover RBAC and integrate with the solution of Identity Manager, as well as the compliance aspect by the certification of privileges “Compliance”."
"The scalability potential is there if a company needs to expand."
"Compliance improvements."
"The features that I find most valuable are the creation of access and admin roles, and you can also manage many different applications -- more than one hundred -- in only one box."
 

Cons

"Handling bulk requests is very difficult to configure as it creates a lot of issues."
"Little complicated - needs technical skills to setup - later version are being moved to appliances."
"Personally, I'd like to see a TIM Windows version. I'd also like to see a more user-intuitive interface."
"The technical support is slow and inflexible."
"For 5.1 version (older version) of Tivoli the user interfaces were not as user-friendly as other products on the market at that time."
"UI needs to be more customizable."
"Sometimes ITIM bus doesn't configure properly. Need to monitor the system health periodically."
"Customer Service: 5 out of 10. Technical Support: 4 out of 10."
"Cost is the only demerit of Identity Manager because it requires updates of software and technology as users keep multiplying."
"At the moment, stability is so-so."
"Provisioning has a dependency on Windows.​"
"Yes, sometimes the connection with the DB is lost, and it isn't fully recovered without restarting the server."
"The provisioning manager could use improvements."
"Because it's software on our network, there are sometimes load-balancing issues or latency delays."
"Reporting could be improved."
"There are times that it takes too long to generate reports and to run the assessment tools to collect the information."
 

Pricing and Cost Advice

Information not available
"The price is flexible for our existing customers."
"Compared to other options, CA products are not that expensive."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"Pricing and licensing models are adequate and reasonable."
"The product has a good price in competition with another product with the same solution."
"The connector is free, and bundled with the product."
"The price is based on the number of users."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Construction Company
12%
Marketing Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Tivoli Identity Manager, IBM Security Identity Manager
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Whirlpool Corporation, EXA Corporation, Arla Foods, Iceland Government
Acciona, Core Blox, DBS
Find out what your peers are saying about One Identity, SailPoint, Omada and others in User Provisioning Software. Updated: March 2026.
886,174 professionals have used our research since 2012.