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IBM Tivoli Identity Manager [EOL] Reviews

Vendor: IBM
4.0 out of 5
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What is IBM Tivoli Identity Manager [EOL]?

IBM Security Identity Manager enables organizations to drive effective identity management and governance across the enterprise for improved security and compliance. Now available as a virtual appliance, IBM Security Identity Manager automates the creation, modification, recertification and termination of identities throughout the user lifecycle.
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Buyer's Guide
User Provisioning Software
March 2026
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Helped 884,933 peers since 2012

Featured IBM Tivoli Identity Manager [EOL] reviews

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Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

  • "Ease of configuration is the most valuable feature, most things work with clicks and the rest with JavaScript."
  • "When correctly configured and tuned, it can scale up to 100,000 operations per day with a simple HA infrastructure."
  • "Customer Service: 10/10 - the best."

Room for Improvement

  • "The technical support is slow and inflexible."
  • "Little complicated - needs technical skills to setup - later version are being moved to appliances."
  • "Personally, I'd like to see a TIM Windows version. I'd also like to see a more user-intuitive interface."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Learn more about IBM Tivoli Identity Manager [EOL]

IBM Tivoli Identity Manager [EOL] was previously known as Tivoli Identity Manager, IBM Security Identity Manager.

IBM Tivoli Identity Manager [EOL] customers

Whirlpool Corporation, EXA Corporation, Arla Foods, Iceland Government

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Product Categories

Product Categories
User Provisioning Software
Identity Management (IM)

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IBM Tivoli Identity Manager [EOL] Reviews Summary
Author infoRatingReview Summary
Founder at a tech services company4.5After 15 years, I find this solution easy to configure and suitable for medium-to-large implementations. However, its UI is dated, customer support is slow, and a key adapter development tool is no longer maintained, despite improved stability and easier setup.
Manager at a tech services company with 5,001-10,000 employees4.5We've used this solid solution since 2006, valuing its architecture, HA, and integration. It scales well with no stability issues, despite minor deployment hiccups. Support is excellent, though customer service can be initially slow.
Security Solution Specialist with 201-500 employees4.5I've used this solution for two years. Its provisioning workflow and automation are valuable, despite the technical setup. I've had no issues and consider customer service excellent. I'd like a better business UI and integrated access governance.
Director of Technical Communication at a media company with 51-200 employeesI've used this stable solution for 7.5 years, appreciating its central control and account management. I'd like a Windows version and a more intuitive interface, as the UI was stark.
Security Developer at a tech services company with 51-200 employees4.0We've used this for three years; its account workflows are valuable, reducing help desk calls. Setup is straightforward, and support is great. My only concern is the time-consuming ITIM pre-installation and occasional bus configuration issues.
Senior Associate at a tech services company with 1,001-5,000 employees3.5I value its automated provisioning, JS Extensions, and Web Services. The UI needs improvement, and I've experienced memory issues. While early support levels disappoint, Level 3 is good. I recommend updating to the latest version.
IT Management Information Security at a financial services firm with 1,001-5,000 employees3.5I value the provisioning module, though deployment was complicated. While stability is good, I need better user self-management, easier rule creation, cloud integration, and improved support. Despite issues, I find it's worth it.
Senior Software Engineer at HCL Technologies4.0I find Tivoli an excellent Identity Management solution, automating provisioning with great custom adapter development. IBM provides outstanding support. Improvements are needed for custom reporting and database connection stability, as issues can necessitate system restarts.