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IBM Tivoli Asset Management for IT vs SymphonyAI IT Service Management comparison

IBM and SymphonyAI are both solutions in the IT Asset Management category. IBM is ranked #17 with an average rating of 7.0, while SymphonyAI is ranked #16 with an average rating of 7.0. IBM holds a 0.6% mindshare in IAM, compared to SymphonyAI’s 1.7% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
IBM Tivoli Asset Management...
Read 1 IBM Tivoli Asset Management for IT review
  • 284 Views
  • 162 Comparison Views
100% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 926 Views
  • 352 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM Tivoli Asset Management for IT and SymphonyAI IT Service Management based on real PeerSpot user reviews.

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To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Asset Management...
Ranking in IT Asset Management
17th
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
License Management (12th)
SymphonyAI IT Service Manag...
Ranking in IT Asset Management
16th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (22nd), IT Service Management (ITSM) (22nd)
 

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of IBM Tivoli Asset Management for IT is 0.6%, down from 0.7% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

HarshalDeore - PeerSpot reviewer
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.
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Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
 

Cons

"The solution’s initial setup is complex and technical support is not good enough."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
 

Pricing and Cost Advice

"IBM Tivoli Asset Management for IT is an expensive solution."
"SummitAI IT Management Suite's pricing is a bit expensive."
"The product's cost is average."
"We have a regular license."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
15%
Financial Services Firm
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
See all answers
What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
See all answers
What needs improvement with IBM Tivoli Asset Management for IT?
The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...
See all answers
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
See all answers
What is your experience regarding pricing and costs for SummitAI IT Management Suite?
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...
See all answers
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
See all answers
 

Comparisons

BigFix vs IBM Tivoli Asset Management for IT Logo
BigFix vs IBM Tivoli Asset Management for IT
Compared 38% of the time
ServiceNow vs IBM Tivoli Asset Management for IT Logo
ServiceNow vs IBM Tivoli Asset Management for IT
Compared 33% of the time
Microsoft Configuration Manager vs IBM Tivoli Asset Management for IT Logo
Microsoft Configuration Manager vs IBM Tivoli Asset Management for IT
Compared 30% of the time
More IBM Tivoli Asset Management for IT Competitors
ServiceNow vs SymphonyAI IT Service Management Logo
ServiceNow vs SymphonyAI IT Service Management
Compared 83% of the time
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management Logo
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
Compared 17% of the time
More SymphonyAI IT Service Management Competitors
 

Product Reports

Buyer's Guide
IT Asset Management
January 2025
IBM Tivoli Asset Management for IT reportDownload IBM Tivoli Asset Management for IT product report
Buyer's Guide
IT Service Management (ITSM)
June 2025
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

Tivoli Asset Management for IT
Summus IT Management Suite
 

Overview

IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.
IBM

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
IT Asset Management
January 2025
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