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IBM Tivoli Asset Management for IT vs SymphonyAI IT Service Management comparison

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Buyer's Guide
IT Asset Management
April 2024
Executive Summary

We performed a comparison between IBM Tivoli Asset Management for IT and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
HarshalDeore
A user-friendly solution that has a good user interface, but its technical support is not good enough
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."

More IBM Tivoli Asset Management for IT Pros →

"The most valuable feature is remote access. People are working from home, and we can take remote access through it.""The product has the best features for ITSM.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

More SymphonyAI IT Service Management Pros →

Cons
"The solution’s initial setup is complex and technical support is not good enough."

More IBM Tivoli Asset Management for IT Cons →

"There could be flexibility in terms of customization.""SummitAI IT Management Suite's project management and operational management features could be improved.""I would like them to add software inventory in the next release. We don't have that right now.""Integration was a major limitation with SummitAI."

More SymphonyAI IT Service Management Cons →

Pricing and Cost Advice
  • "IBM Tivoli Asset Management for IT is an expensive solution."

    • More IBM Tivoli Asset Management for IT Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about IBM Tivoli Asset Management for IT?
    Top Answer:IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
    What is your experience regarding pricing and costs for IBM Tivoli Asset ...
    Top Answer:IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
    What needs improvement with IBM Tivoli Asset Management for IT?
    Top Answer:The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensive… more »
    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    17th
    out of 48 in IT Asset Management
    Views
    177
    Comparisons
    148
    Reviews
    1
    Average Words per Review
    415
    Rating
    7.0
    14th
    out of 48 in IT Asset Management
    Views
    368
    Comparisons
    285
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Tivoli Asset Management for IT
    Summus IT Management Suite
    Learn More
    IBM
    SymphonyAI
    Overview
    IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Government15%
    Manufacturing Company9%
    Computer Software Company9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise10%
    Large Enterprise73%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    IT Asset Management
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.