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IBM Managed Security Services vs Netsurion comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Managed Security Services
Ranking in Managed Security Services Providers (MSSP)
6th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in Managed Security Services Providers (MSSP)
30th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Security Information and Event Management (SIEM) (52nd), SOC as a Service (14th), Managed Detection and Response (MDR) (36th), Extended Detection and Response (XDR) (43rd)
 

Mindshare comparison

As of May 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of IBM Managed Security Services is 2.6%, down from 3.4% compared to the previous year. The mindshare of Netsurion is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Mindshare Distribution
ProductMindshare (%)
IBM Managed Security Services2.6%
Netsurion1.2%
Other96.2%
Managed Security Services Providers (MSSP)
 

Featured Reviews

SL
Product Manager at Cazoo
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
"The solution provides actionable threat intelligence, it is not a passive service, they go in and perform mitigations on whatever they find, it is timely, and they provide context so it is understood by anyone who receives these reports."
"Overall, we're really thrilled with them."
"EventTracker has increased productivity and saved us time, absolutely."
"If I were to look at logs manually, there's no way I could do that; as an example, there are 48 million logs processed a day, so it gives me a good structure to be able to look at the different incidents which are created and do different searches."
"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."
"Netsurion has its own security operations center, where it tracks information that comes across our telemetry."
"We use those standard reports every day and monitor them, and it probably saves us three hours a day because the solution is doing the consolidation of the log files for us."
"I like EventTracker's dashboard. I see it every time I log in because it's the first thing you get to. We have our own widgets that we use. For the sake of transparency, there are a few widgets that we look at there and then we move out from there... Among the particularly helpful widgets, the not-reporting widget is a big one. The number-of-logs-processed is also a good one."
 

Cons

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
"I would like to see a faster response when we see things like 15,000 lockouts. I really wished that I had known that on Friday afternoon rather than waiting until I got the weekly report today. By the same token, they are looking at it from the point of view that this is a system or software malfunction. This is not a bad actor repeating the exact same password three times a second. Therefore, they can tell that this is not a bad thing. However, it's not a security event but it is an operational event for me. Knowing this sort of thing would help my team and me out more because then we would be able to clear out a lot of network traffic that we didn't know was going on. So, we would like quicker updates on non-high security events."
"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"Using Netsurion has not meant we have consolidated cybersecurity technologies."
"I would like to see a faster response when we see things like 15,000 lockouts."
"Netsurion's threat detection and response aren't quite mature."
"The system requirements are very, very high. So I need a pretty powerful server to run. If they could lighten that load so that the on-premise part of their product didn't impact my systems as much that would be ideal."
"There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days."
"Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it."
 

Pricing and Cost Advice

Information not available
"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."
"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."
"I don't know if the pricing is by the seat but we're paying about $20,000 to 25,000 a year. On top of that, we pay for the managed support services. That runs us about another $35,000 or $40,000 a year."
"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."
"The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high."
"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."
"When we first got the EventTracker product, we were using SIEM Simplified. At the time they didn't call it that, but it was more of a service thing. So, there was a bit more hand-holding and getting stuff set up, along with failure reports, that they did during the first one to two years. Then, we decided that the the additional money to have someone do these daily reports wasn't terribly useful, so we discontinued that service."
"The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
11%
Manufacturing Company
9%
Construction Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Also Known As

No data available
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Check Point Software Technologies, Sophos, Bugcrowd and others in Managed Security Services Providers (MSSP). Updated: May 2026.
894,830 professionals have used our research since 2012.