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Arctic Wolf Managed Detection and Response vs IBM Managed Security Services comparison

The compared Arctic Wolf Networks and IBM solutions aren't in the same category. Arctic Wolf Networks is ranked #5 in MDR , with an average rating of 9.0, and holds a 9.0% mindshare in the category. IBM is ranked #7 in MSSP , and holds a 2.5% mindshare. Additionally, 100% of Arctic Wolf Networks users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.
Arctic Wolf Managed Detecti...
Read 20 Arctic Wolf Managed Detection and Response reviews
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  • 5,463 Comparison Views
100% willing to recommend
IBM Managed Security Services
Read 1 IBM Managed Security Services review
  • 242 Views
  • 194 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Arctic Wolf Managed Detection and Response and IBM Managed Security Services based on real PeerSpot user reviews.

Find out what your peers are saying about CrowdStrike, Huntress, Field Effect and others in Managed Detection and Response (MDR).

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To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: August 2025).
Buyer's Guide
Managed Detection and Response (MDR)
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
SOC as a Service (1st), Managed Detection and Response (MDR) (5th)
IBM Managed Security Services
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Managed Security Services Providers (MSSP) (7th)
 

Mindshare comparison

While both are Security Services solutions, they serve different purposes. Arctic Wolf Managed Detection and Response is designed for Managed Detection and Response (MDR) and holds a mindshare of 9.0%, down 9.8% compared to last year.
IBM Managed Security Services, on the other hand, focuses on Managed Security Services Providers (MSSP), holds 2.5% mindshare, down 3.3% since last year.
Managed Detection and Response (MDR)
Managed Security Services Providers (MSSP)
 

Featured Reviews

Kimberly Brock - PeerSpot reviewer
Real-time threat detection has improved with comprehensive asset scanning
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
Read full review
SL
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"After an easy onboarding, the monitoring started immediately."
"The solution works well for our team as it offers a hands-off approach, which we need."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments."
"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."
"The product provides integrations with several different SaaS applications."
"Security protection is the best feature of this product."
More Arctic Wolf Managed Detection and Response pros
"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
 

Cons

"We need an easier way to audit and act on agents."
"In the future, I would like to see a summary report."
"The implementation process could be a little more streamlined."
"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."
"The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
More Arctic Wolf Managed Detection and Response cons
"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
 

Pricing and Cost Advice

"I find their pricing to be reasonable and competitive."
"The pricing is pretty competitive."
"The pricing is fair."
"I rate the tool's pricing a nine out of ten."
"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
See all answers
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
See all answers
What needs improvement with Arctic Wolf Managed Detection and Response?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
See all answers
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Comparisons

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CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response
Compared 14% of the time
Huntress Managed EDR vs Arctic Wolf Managed Detection and Response Logo
Huntress Managed EDR vs Arctic Wolf Managed Detection and Response
Compared 10% of the time
Microsoft Defender Experts for Hunting vs Arctic Wolf Managed Detection and Response Logo
Microsoft Defender Experts for Hunting vs Arctic Wolf Managed Detection and Response
Compared 7% of the time
Adlumin Cybersecurity vs Arctic Wolf Managed Detection and Response Logo
Adlumin Cybersecurity vs Arctic Wolf Managed Detection and Response
Compared 6% of the time
SentinelOne Vigilance vs Arctic Wolf Managed Detection and Response Logo
SentinelOne Vigilance vs Arctic Wolf Managed Detection and Response
Compared 6% of the time
More Arctic Wolf Managed Detection and Response Competitors
HPE Managed Security Services (MSS) vs IBM Managed Security Services Logo
HPE Managed Security Services (MSS) vs IBM Managed Security Services
Compared 33% of the time
Secureworks Taegis Managed XDR / MDR vs IBM Managed Security Services Logo
Secureworks Taegis Managed XDR / MDR vs IBM Managed Security Services
Compared 31% of the time
More IBM Managed Security Services Competitors
 

Product Reports

Buyer's Guide
Arctic Wolf Managed Detection and Response
August 2025
Arctic Wolf Managed Detection and Response reportDownload Arctic Wolf Managed Detection and Response product report
Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
IBM Managed Security Services reportDownload IBM Managed Security Services product report
 

Also Known As

Arctic Wolf AWN CyberSOC
No data available
 

Overview

Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

Arctic Wolf Networks
Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. IBM Managed Security Services offer the industry-leading tools, technology and expertise to help secure your information assets around the clock, often at a fraction of the cost of in-house security resources. IBM Security Operations Center Portal, a single window into your entire security world, is included in every managed security service.
IBM
 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
Buyer's Guide
Managed Detection and Response (MDR)
August 2025
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