Arctic Wolf Managed Detection and Response vs IBM Managed Security Services comparison

"The tool's most valuable feature is its ease of implementation."

"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."

"The tool definitely saves money for our company's customers."

"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."

"The agents give pretty good visibility into what is happening at the endpoint."

"The product provides integrations with several different SaaS applications."

"After an easy onboarding, the monitoring started immediately."

"I rate the overall solution nine out of ten."

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."

"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."

"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."

"If you are not in the security field, this can be difficult to figure out from time to time."

"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."

"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

"More integrations with various security tools to improve data ingestion would be beneficial."

"It will be helpful if the dashboard is more granular."

"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."

"I find their pricing to be reasonable and competitive."

"The pricing is pretty competitive."

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"The pricing is fair."

"I rate the tool's pricing a nine out of ten."