Try our new research platform with insights from 80,000+ expert users

IBM Instana Observability vs OpenText Business Process Monitoring comparison

IBM and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. IBM is ranked #39 with an average rating of 8.0, while OpenText is ranked #41 with an average rating of 7.5. IBM holds a 0.8% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
IBM Instana Observability
Read 3 IBM Instana Observability reviews
  • 954 Views
  • 935 Comparison Views
100% willing to recommend
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 414 Views
  • 406 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Aug 10, 2025

OpenText Business Process Monitoring and IBM Instana Observability are competing products in the domain of business and IT operations. IBM Instana takes the upper hand due to its comprehensive feature set, although OpenText is more cost-effective with better customer support.

Features: OpenText Business Process Monitoring offers detailed process analytics, identifies bottlenecks, and enhances operational efficiencies. IBM Instana Observability provides in-depth system performance insights, comprehensive observability across IT environments, and precise diagnostics for troubleshooting.

Ease of Deployment and Customer Service: OpenText Business Process Monitoring has a straightforward deployment process and strong customer support enhancing user satisfaction. IBM Instana Observability, while having a more complex deployment due to its configurations, offers responsive support for users.

Pricing and ROI: OpenText Business Process Monitoring offers a cost-effective solution with significant ROI through improved efficiencies and lower upfront costs. IBM Instana Observability, priced higher, delivers a strong ROI by maximizing performance and reducing system downtime.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IBM Instana Observability vs. OpenText Business Process Monitoring Report (Updated: September 2025).
Buyer's Guide
IBM Instana Observability vs. OpenText Business Process Monitoring
September 2025
Download the complete report
Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
39th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Instana Observability is 0.8%, up from 0.2% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
IBM Instana Observability0.8%
OpenText Business Process Monitoring0.2%
Other99.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Tomas Kim - PeerSpot reviewer
Not expensive and offers good performance
The most valuable feature of the solution is performance. A one-vendor solution serves as a good feature of the tool. In the IT industry, the IT support team has lots of vendors to contact. DB monitoring is done by one company, while WaaS monitoring is done by another and done by another company, which makes it really complicated for the IT team concerned about the security levels. The tool's main feature is that it is a one-vendor solution. The analysis done by the tool is a good feature. The tool is used as an open-source tool. The tool is growing, and new features are being added to the product.
Read full review
Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent."
"The most valuable feature of the solution is performance."
"The solution has a one-second resolution, giving you the status of your application within one second."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
 

Cons

"The product's initial setup phase is not very easy."
"One area that requires improvement is related to the automation part, specifically automated actions like sending SMS."
"The solution should include log management and improve reporting and integration with Cognos."
"The solution should offer better integration with other tools from a service management perspective."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
 

Pricing and Cost Advice

"The tool's cost is normal as per the market. The tool is not expensive."
"The solution's pricing is reasonable compared to that of its competitors like Dynatrace."
"On a three-year license package, it was a good deal."
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
869,760 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
8%
Computer Software Company
8%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Instana Observability?
The tool's cost is normal as per the market. The tool is not expensive.
See all answers
What needs improvement with IBM Instana Observability?
The tool should offer more LDR AI models. The monitoring is just a status, but the next level of a monitoring solution is to prevent an accident or stop an accident status. The solution should be t...
See all answers
What is your primary use case for IBM Instana Observability?
Before IBM, I ordered our company's engineer to have a look at the tool and test it. I think it was two years ago, the transfer to IBM happened in our company. At the beginning, IBM Instana Observa...
See all answers
What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
 

Comparisons

Elastic Observability vs IBM Instana Observability Logo
Elastic Observability vs IBM Instana Observability
Compared 23% of the time
Grafana vs IBM Instana Observability Logo
Grafana vs IBM Instana Observability
Compared 14% of the time
Dynatrace vs IBM Instana Observability Logo
Dynatrace vs IBM Instana Observability
Compared 11% of the time
Splunk Observability Cloud vs IBM Instana Observability Logo
Splunk Observability Cloud vs IBM Instana Observability
Compared 11% of the time
Azure Monitor vs IBM Instana Observability Logo
Azure Monitor vs IBM Instana Observability
Compared 10% of the time
More IBM Instana Observability Competitors
Dynatrace vs OpenText Business Process Monitoring Logo
Dynatrace vs OpenText Business Process Monitoring
Compared 58% of the time
Knoa EPM vs OpenText Business Process Monitoring Logo
Knoa EPM vs OpenText Business Process Monitoring
Compared 42% of the time
More OpenText Business Process Monitoring Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
IBM Instana Observability reportDownload IBM Instana Observability product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
 

Also Known As

No data available
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

IBM Instana Observability offers real-time application monitoring and management, designed for automation and intelligence on modern cloud-based environments.

IBM Instana Observability provides deep visibility into application performance, empowering businesses with automated root cause analysis and intelligent alerts to optimize cloud-native applications. It captures and visualizes comprehensive health metrics to enhance operational efficiency across distributed systems, making it an invaluable tool for IT and DevOps teams seeking to improve application reliability and performance.

What are the key features of IBM Instana Observability?
  • Automatic Discovery: Identifies application components and dependencies without manual configuration.
  • Real-Time Monitoring: Delivers live data for instant visibility across application metrics.
  • AI-Powered Root Cause Analysis: Quickly pinpoints issues to reduce downtime and enhance user experience.
  • Intelligent Alerts: Provides actionable insights, minimizing false alarms.
  • Seamless Integration: Easily integrates with popular DevOps tools.
What benefits should users look for when evaluating IBM Instana Observability?
  • Increased Productivity: Reduces manual monitoring efforts, enhancing team efficiency.
  • Enhanced Performance: Improves application responsiveness and user satisfaction.
  • Cost Efficiency: Optimizes resource allocation, leading to reduced operational costs.
  • Scalable Solutions: Adapts to growing business needs, ensuring long-term value.
  • Detailed Insights: Offers granularity in monitoring, aiding in swift decision-making.

IBM Instana Observability is widely adopted across industries like finance, healthcare, and retail, addressing specific challenges in each sector. In finance, it helps manage high-volume transactions with minimal latency. Healthcare benefits from its compliance support and reliable data monitoring. Retail industries utilize it for maintaining seamless customer interactions and operational uptime, ensuring business continuity and customer satisfaction.

IBM

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText
 

Sample Customers

Information Not Available
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Buyer's Guide
IBM Instana Observability vs. OpenText Business Process Monitoring
September 2025
Free Report: IBM Instana Observability vs. OpenText Business Process Monitoring
Find out what your peers are saying about IBM Instana Observability vs. OpenText Business Process Monitoring and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,760 professionals have used our research since 2012.
See our IBM Instana Observability vs. OpenText Business Process Monitoring report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.