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Pros & Cons summary

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Prominent pros & cons

PROS

The one-second resolution of IBM Instana Observability provides real-time status updates.
Performance and quick data collection are considered the most valuable features of IBM Instana.
IBM Instana has decreased errors and response times significantly in organizations.
IBM Instana allows for easy infrastructure observation under one platform, offering a major advantage.
The affordability of IBM Instana's pricing contributes to cost savings for organizations.

CONS

IBM Instana Observability should include log management and improve reporting and integration with Cognos.
The initial setup phase is not very easy.
Automation, such as automated actions like sending SMS, requires improvement.
Customer support was poor when features needed to be enabled or integrated into IBM Instana Observability sensors.
Simplifying the installation process and reducing the number of manual steps and dependencies would improve IBM Instana Observability, especially for hybrid, on-premise environments.
 

IBM Instana Observability Pros review quotes

DA
Advisor at DCM infotech
May 22, 2024
The solution has a one-second resolution, giving you the status of your application within one second.
Tomas Kim - PeerSpot reviewer
Managing Director at BA Solutions
Jul 31, 2024
The most valuable feature of the solution is performance.
MH
IT Operations Manager at Worex Technology
Sep 23, 2024
The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent.
Find out what your peers are saying about IBM, Elastic, Grafana Labs and others in Application Performance Monitoring (APM) and Observability. Updated: November 2025.
879,310 professionals have used our research since 2012.
Marahmed Marahmed - PeerSpot reviewer
Software engineer at EJADA
Dec 11, 2025
IBM Instana Observability has positively impacted our organization by decreasing our 500 errors, our errors in general have decreased, our response time has decreased, and so on.
Saisurya P - PeerSpot reviewer
DevOps engineer at Yara International
Dec 11, 2025
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
AA
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
Dec 13, 2025
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
Abednego Petrus - PeerSpot reviewer
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Dec 18, 2025
If we are using IBM Instana Observability, we can save money because first, the pricing is very affordable.
Mihajlo Borisavljevic - PeerSpot reviewer
DevOps at a outsourcing company with 1,001-5,000 employees
Dec 22, 2025
IBM Instana Observability has positively impacted our organization because it has helped us solve many problems and sell some products.
 

IBM Instana Observability Cons review quotes

DA
Advisor at DCM infotech
May 22, 2024
The solution should include log management and improve reporting and integration with Cognos.
Tomas Kim - PeerSpot reviewer
Managing Director at BA Solutions
Jul 31, 2024
The product's initial setup phase is not very easy.
MH
IT Operations Manager at Worex Technology
Sep 23, 2024
One area that requires improvement is related to the automation part, specifically automated actions like sending SMS.
Find out what your peers are saying about IBM, Elastic, Grafana Labs and others in Application Performance Monitoring (APM) and Observability. Updated: November 2025.
879,310 professionals have used our research since 2012.
Marahmed Marahmed - PeerSpot reviewer
Software engineer at EJADA
Dec 11, 2025
The interface of IBM Instana Observability is really slow, especially when there is a lot of data and when there are a lot of traces.
Saisurya P - PeerSpot reviewer
DevOps engineer at Yara International
Dec 11, 2025
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
AA
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
Dec 13, 2025
IBM Instana Observability can be improved by providing access to the materials.
Abednego Petrus - PeerSpot reviewer
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
Dec 18, 2025
IBM Instana Observability can be improved by simplifying the installation process, reducing the number of manual steps and dependencies, especially for hybrid, on-premise environments.
Mihajlo Borisavljevic - PeerSpot reviewer
DevOps at a outsourcing company with 1,001-5,000 employees
Dec 22, 2025
Customer support is good; sometimes it cannot go as deep as I expected, but overall it is good.