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Grafana vs IBM Instana Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.5
Users and managers find Grafana valuable for cost-effective data visualization, enhancing application and infrastructure insights.
Sentiment score
5.1
IBM Instana Observability enhances efficiency and reduces costs by streamlining issue detection and improving application performance monitoring.
It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
It made a notable difference from when we were almost blind to being able to respond to calls immediately.
Software engineer at EJADA
If we have a monitoring tool, we can save our transactions and see the performance of the application using MTTR and MTTD.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
 

Customer Service

Sentiment score
6.3
Grafana users appreciate community support and prompt formal assistance, with enterprise users benefiting from knowledgeable representatives and helpful guides.
Sentiment score
6.4
IBM Instana's customer service receives mixed reviews, with varied experiences in responsiveness and support quality, especially in Korea.
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
DevOps Team Lead at Kadabra
I very rarely get in touch with technical support as we don't have that option.
Senior Application Performance Monitoring and Alerting Specialist at a transportation company with 1,001-5,000 employees
They are very slow to respond and integrate new features.
DevOps engineer at Yara International
IBM support for Instana is responsive and helpful.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
My experience with IBM Instana Observability's customer support has been very helpful and responsive.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
 

Scalability Issues

Sentiment score
5.1
Grafana is scalable and effective for monitoring, though costs and complexity rise with larger deployments or open-source versions.
Sentiment score
8.3
IBM Instana is scalable and efficient for large enterprises, aiding performance management in dynamic environments like microservices and Kubernetes.
In terms of our company, the infrastructure is using two availability zones in AWS.
DevOps Team Lead at Kadabra
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
IBM Instana Observability demonstrates scalability, especially in dynamic, distributed environments such as microservices and Kubernetes.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
 

Stability Issues

Sentiment score
7.6
Grafana is highly stable, with most users experiencing smooth operation and minimal issues, rating its reliability very high.
Sentiment score
8.6
IBM Instana Observability is rated 8/10 for strong stability and reliability, demonstrating user confidence in its performance.
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
DevOps Team Lead at Kadabra
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
The product has been stable.
Senior Application Performance Monitoring and Alerting Specialist at a transportation company with 1,001-5,000 employees
 

Room For Improvement

Grafana needs improvements in security, usability, data correlation, integration, and flexibility, with enhanced reporting, machine learning, and user interface.
Users seek IBM Instana improvements in log management, AI monitoring, interface speed, support, and installation for better observability.
It would be better if they made the technology easy to use without needing to read extensive documentation.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
BI and Analytics Engineer at Sandvine Inc
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
Director of Engineering at a insurance company with 10,001+ employees
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported.
Software engineer at EJADA
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
DevOps engineer at Yara International
It is not open-source, and I have to be a partner to get more access to the products.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
 

Setup Cost

Grafana provides open-source for free and enterprise versions vary in cost based on metrics, plugins, and features.
IBM Instana offers affordable, competitive host-based pricing covering comprehensive functionality compared to Dynatrace and DataDog.
In an enterprise setting, pricing is reasonable, as many customers use it.
Aplication Architect at Amazon
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
DevOps Team Lead at Kadabra
I find the cost of IBM Instana Observability to be very affordable compared to competitors because the pricing mechanism is based on the host that we monitor, unlike other competitors such as DataDog and Dynatrace, whose pricing is based on other factors.
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
It is not that costly, especially since we only use two instances.
Software engineer at EJADA
I think the pricing is good and I do not think it is high.
DevOps at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

Grafana offers intuitive dashboards, strong integration, powerful visualizations, live monitoring, and extensive plugins, making it ideal for development teams.
IBM Instana Observability offers real-time metrics, seamless integration, and customizable dashboards to enhance performance and streamline operations effectively.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Aplication Architect at Amazon
Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met.
BI and Analytics Engineer at Sandvine Inc
It's definitely useful for monitoring, alerting, logs, and analysis.
Director of Engineering at a insurance company with 10,001+ employees
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
DevOps engineer at Yara International
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
IBM Instana Observability has positively impacted our organization by decreasing our 500 errors.
Software engineer at EJADA
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
47
Ranking in other categories
No ranking in other categories
IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
AI Observability (21st)
 

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 4.2%, down from 6.6% compared to the previous year. The mindshare of IBM Instana Observability is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Grafana4.2%
IBM Instana Observability0.8%
Other95.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Julian-Lewis - PeerSpot reviewer
Senior Application Performance Monitoring and Alerting Specialist at a transportation company with 1,001-5,000 employees
Has provided real-time views and integrated insights across diverse data sources
The most valuable feature is Grafana's ability to plug in data or events and monitoring data from any kind of source. The graphing capability is what I use the most. I have made use of Grafana's customizable dashboards and templating features. These features have enhanced my data visualization and analytical processes by enabling me to give real-time views to our end-users of what they're doing or what their service is doing. The historical and trend data allow people to pull up data from Grafana and from whatever source to display it and examine how an environment is being used. I have employed real-time metric visualization capabilities for monitoring and real-time views. These dashboards can also be used as historical views, pulling out more data. The effectiveness of Grafana in delivering real-time notifications through its alerting system is quite good. The widgets are able to highlight errors if they happen in real-time on the dashboard. The alerting functionality is improving. I generally tend to use the monitoring tool for alerting rather than Grafana, but I have had to use Grafana occasionally without any issues.
Abednego Petrus - PeerSpot reviewer
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
End-to-end monitoring has improved performance insights and supports faster issue resolution
I think maybe our customers need IBM Instana Observability for monitoring the IBM platform, such as from AS/400 IBM. I think for the error rate on the application side, using IBM Instana Observability helps our customers to know the root cause that triggers a failed request or transaction. For others looking into using IBM Instana Observability, I would recommend that they consider adding a recommendation feature to IBM Instana Observability. My additional thought about IBM Instana Observability is that my concern for the future is only that IBM Instana Observability can add a feature for correlation and recommendations. The interview was very good and there's nothing I would change for the future. I would rate this review an 8.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
10%
Comms Service Provider
6%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise24
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it. That is pretty much great for us.
What needs improvement with Grafana?
Grafana could be improved through enhancement of graphs and visualizations and providing more integrations. Grafana is going to start working with OpenTelemetry, which would be helpful to have the ...
What is your experience regarding pricing and costs for IBM Instana Observability?
My experience with pricing, setup cost, and licensing for IBM Instana Observability was fair. It is not that costly, especially since we only use two instances.
What needs improvement with IBM Instana Observability?
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors. ...
What is your primary use case for IBM Instana Observability?
My main use case for IBM Instana Observability is to gain more insights about my infrastructure, servers, traffic flow, CPU and memory utilization, and metrics. I use IBM Instana Observability to m...
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
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Find out what your peers are saying about Grafana vs. IBM Instana Observability and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.