IBM FileNet vs OpenText Content Management vs SAP Extended Enterprise Content Management comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 9.4% mindshare in ECM, compared to OpenText’s 11.1% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 102 IBM FileNet reviews

3,570 Views
3,284 Comparison Views

91% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

3,298 Views
2,902 Comparison Views

96% willing to recommend

SAP Extended Enterprise Con...

Read 2 SAP Extended Enterprise Content Management reviews

304 Views
301 Comparison Views

100% willing to recommend

IBM FileNet

OpenText Content Management

SAP Extended Enterprise Con...

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Executive Summary

We performed a comparison between IBM FileNet, OpenText Content Management, and SAP Extended Enterprise Content Management based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: July 2025).

Buyer's Guide

Enterprise Content Management

July 2025

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Helped 862,514 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of July 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 9.4%, down from 10.2% compared to the previous year. The mindshare of OpenText Content Management is 11.1%, up from 10.3% compared to the previous year. The mindshare of SAP Extended Enterprise Content Management is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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MukeshGiri

Senior Solution Architect at Freeport LNG Development, L.P.

Offers advanced search capabilities, integrates seamlessly with SAP and efficiently stores non-essential business content

Consider you have some use cases. For example, something for your accounting or procurement department. And you purchase equipment, machines, and plants for plant-related operations. Essentially, there will be manuals and basically anything and everything related to your particular equipment. So, where do the equipment entries go? They go into SAP. Depending on your SAP deployment, it can go into some database. Most companies these days are talking about SAP HANA and stuff like that. So it will be stored in SAP HANA. But, these documentation, drawings, manuals, and help files for these big pieces of equipment, where do they go? That’s where Extended ECM for SAP comes into the picture. All these integrations are through a one-way push, essentially, but with two-way access. So as a user in the procurement department or the accounting department, or an engineering department where you are using SAP for asset management entries inside your system. All those related documents, drawings, manuals, and files have to be stored somewhere. If you store them in SAP, it will be a costly implementation going forward. After maybe a couple of years, you will realize that it’s too much to deal with because HANA database will be too costly. There will not be much business value because you cannot utilize a lot of search and cool features inside your application from an SAP perspective. That’s where you will integrate SAP. For example, SAP Extended ECM for SAP Plant Maintenance. One of the modules SAP provides is SAP Plant Maintenance. So what you will do is deploy Extended ECM for SAP, then try something called SAP Plant Maintenance, Extended ECM for SAP Plant Maintenance. The content maintenance, manuals, files, drawings, and related stuff, its details or tags, or any kind of stuff is stored in your SAP. But anything and everything else is pushed through this integration into Extended ECM platform. So now it is available to be utilized by your business user who knows nothing about SAP. They only live and breathe in a different management system. They can look into these details depending on what kind of integration has been done for that company. So that’s one use case. Second use case will be in SAP itself. Now, if you are an SAP user, you have this information readily available at your fingertips. Anything goes wrong in your maintenance or any kind of management, you can look into these details, which are readily available because this documentation lifecycle is being managed by Extended ECM for SAP. It will give you extended storage capabilities within your SAP application. So it will be a two-way integration, essentially. Similar, wider features will be available within Extended ECM platform. Within SAP, you have these extra features called business attachments or business content retrieval. Those business contents are stored inside Extended ECM, and those features will be available within your SAP GUI from an SAP perspective. So it’s a win-win situation for both worlds.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"FileNet provides a compact solution for midsized companies."

"The product is very stable."

"The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability."

"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."

"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."

"The beauty is the response time. It is very good nowadays within the platform."

"The most valuable feature is access control."

"It has a robust API. We are able to have systems communicate with each other, and do business process automation."

More IBM FileNet pros

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Scalability is great. We can extend areas horizontally and vertically."

"An SAP user can store documents directly into OpenText without a connector."

"Simplicity to roll out, features available, customization options."

Cons

"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."

"We'd like to use the docker, to have it containerized."

"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."

"It may be a little complex to implement and take some effort."

"I think the support could be better, and it could improve."

"The application's processing engineer needs to be more advanced."

"We would like to see, in FileNet, the ability to manage video and audio."

"This solution could be improved with the ability to present the file system from FileNet."

More IBM FileNet cons

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The response time is not effective, and the staff lacks adequate knowledge."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"A dashboard with information would be nice to see."

"The initial setup can get really complicated, and it takes time."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

Pricing and Cost Advice

"It has reduced operating costs by reducing the amount of manual work needed."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

"Yearly, we pay for the maintenance, which is $20,000."

"The licensing cost of FileNet is comparable."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

More IBM FileNet pricing and cost advice

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The total cost of the product will vary on the capabilities required"

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The tool's pricing is confusing to the end customer."

"The solution is expensive."

"The product is pricey."

"Both Open Text ECM and IBM File share are expensive."

More OpenText Content Management pricing and cost advice

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Government

10%

Insurance Company

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

22%

University

13%

Computer Software Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is so...

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What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; w...

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What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us f...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication ...

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What do you like most about SAP Extended Enterprise Content Management?

The integration capabilities of the product are pretty good.

See all answers

What is your experience regarding pricing and costs for SAP Extended Enterprise Content Management?

The prices can vary depending on the customer, region, and domain. I rate the product price an eight on a scale of on...

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What needs improvement with SAP Extended Enterprise Content Management?

Improvement could be more about training because it is one of the giants in this market. Nobody can be exposed to SAP...

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 14% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

OpenText Content Manager vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Content Management

Compared 18% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 17% of the time

Alfresco vs OpenText Content Management

Compared 7% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Hyland OnBase vs OpenText Content Management

Compared 7% of the time

More OpenText Content Management Competitors

IBM ECM vs SAP Extended Enterprise Content Management

Compared 40% of the time

Adobe Experience Manager vs SAP Extended Enterprise Content Management

Compared 33% of the time

More SAP Extended Enterprise Content Management Competitors

Product Reports

Buyer's Guide

IBM FileNet

July 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Buyer's Guide

Enterprise Content Management

July 2025

SAP Extended Enterprise Content Management report

Download SAP Extended Enterprise Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

SAP Extended Enterprise Content Management by OpenText, SAP Extended ECM

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

A digital core built on the SAP HANA business data platform and integrated applications for content management comprise the next-generation business model to complete your digital transformation and help you manage unstructured content as part of the business transactions more effectively while facilitating collaboration and storing content to avoid redundancies, minimize information growth, and support regulatory compliance. The SAP Extended Enterprise Content Management application by OpenText helps you engage customers with a 360-degree view of their profile and optimize procurement processes, employee productivity, process efficiency, and equipment ROI.

SAP

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Metropolitan Utilities District, MAN Diesel & Turbo

Buyer's Guide

Enterprise Content Management

July 2025

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