IBM Business Automation Workflow vs Tungsten TotalAgility comparison

The compared IBM and Tungsten Automation solutions aren't in the same category. IBM is ranked #14 in BPM , with an average rating of 7.4, and holds a 2.2% mindshare in the category. Tungsten Automation is ranked #6 in IDP , with an average rating of 9.0, and holds a 8.4% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 89% of Tungsten Automation users who would recommend it.

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

2,019 Views
1,999 Comparison Views

84% willing to recommend

Tungsten TotalAgility

Read 22 Tungsten TotalAgility reviews

2,206 Views
1,324 Comparison Views

89% willing to recommend

IBM Business Automation Wor...

Tungsten TotalAgility

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Executive Summary

We performed a comparison between IBM Business Automation Workflow and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: June 2025).

Buyer's Guide

Business Process Management (BPM)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th)

Tungsten TotalAgility

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (6th)

Mindshare comparison

IBM Business Automation Workflow and Tungsten TotalAgility aren’t in the same category and serve different purposes. IBM Business Automation Workflow is designed for Business Process Management (BPM) and holds a mindshare of 2.2%, down 2.3% compared to last year.
Tungsten TotalAgility, on the other hand, focuses on Intelligent Document Processing (IDP), holds 8.4% mindshare, down 8.7% since last year.

Business Process Management (BPM)

Intelligent Document Processing (IDP)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

PrashanthR

Lead Software Engineer at a financial services firm with 10,001+ employees

Great with recognition and provides a high level of confidence in terms of extraction capabilities

When it comes to machine print, this is an excellent solution with features you don't find in other tools. When dealing with handwritten text they have provided some A2iA locators that require a separate license. Even after implementing that, the handwritten text extraction was not great. Microsoft Azure does better at text extraction. If an organization is looking for OCR without the need to extract anything, then I would suggest a product such as Textract or another free software. If data extraction is needed for additional processes then I would recommend Kofax. I rate this solution eight out of 10

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"It is the only product that includes capture content management and a process suite, as well as rules in RPA."

"The dashboards are helpful because you can display reports directly on your screen."

"The most valuable feature is automation, which is quite strong and we are quite happy with it."

"The product is suitable for knowledge management processes."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."

More IBM Business Automation Workflow pros

"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."

"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."

"Kofax is very easy to use, UI-friendly and allows easy data extraction."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"Data extraction and auto-classification are great features."

"The tool is low code which saves you from a developer."

"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."

"Great with recognition providing a high level of confidence."

More Tungsten TotalAgility pros

Cons

"Improvements could be made in debugging and troubleshooting."

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"The main areas which need improvement are specifically around reporting and analytics."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"In terms of improvement, it could be less complex."

"The initial setup is actually a really complicated process."

More IBM Business Automation Workflow cons

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."

"The product's console version is old. It should also improve its forum."

"The Transformation Designer of KTA can be made better."

"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."

"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."

"Table line item extraction is not possible through Quick Capture."

"Kofax needs to improve the low-code or citizen developers."

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Licensing varies by use-case."

"Our license is on a three-year term."

"While it can be quite costly, it offers significant benefits for users."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"The solution has saved us time."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

More IBM Business Automation Workflow pricing and cost advice

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"It is slightly more expensive than other tools."

"Kofax TotalAgility is very expensive."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"The price of this solution is less than some of the competition."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

Government

Insurance Company

Financial Services Firm

24%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

See all answers

What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

See all answers

What needs improvement with Kofax TotalAgility?

The product's console version is old. It should also improve its forum.

See all answers

What advice do you have for others considering Kofax TotalAgility?

I rate the solution a nine out of ten. It is good product that users can trust.

See all answers

Comparisons

Camunda vs IBM Business Automation Workflow

Compared 31% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 24% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 11% of the time

Appian vs IBM Business Automation Workflow

Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 6% of the time

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UiPath Document Understanding vs Tungsten TotalAgility

Compared 26% of the time

ABBYY Vantage vs Tungsten TotalAgility

Compared 15% of the time

Tungsten RPA vs Tungsten TotalAgility

Compared 10% of the time

OpenText Capture vs Tungsten TotalAgility

Compared 8% of the time

Instabase vs Tungsten TotalAgility

Compared 7% of the time

More Tungsten TotalAgility Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

June 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

Tungsten TotalAgility

June 2025

Download Tungsten TotalAgility product report

Also Known As

Business Automation Workflow

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Tungsten Automation

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

Business Process Management (BPM)

June 2025

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