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IBM Business Automation Workflow vs Tungsten TotalAgility comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
Business Process Management (BPM) (13th)
Tungsten TotalAgility
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Intelligent Document Processing (IDP) (5th)
 

Mindshare comparison

IBM Business Automation Workflow and Tungsten TotalAgility aren’t in the same category and serve different purposes. IBM Business Automation Workflow is designed for Business Process Management (BPM) and holds a mindshare of 1.8%, down 2.2% compared to last year.
Tungsten TotalAgility, on the other hand, focuses on Intelligent Document Processing (IDP), holds 7.6% mindshare, down 8.5% since last year.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM Business Automation Workflow1.8%
Camunda14.0%
SAP Signavio Process Manager5.7%
Other78.5%
Business Process Management (BPM)
Intelligent Document Processing (IDP) Market Share Distribution
ProductMarket Share (%)
Tungsten TotalAgility7.6%
ABBYY Vantage10.6%
UiPath IXP9.8%
Other72.0%
Intelligent Document Processing (IDP)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Ross Macadam - PeerSpot reviewer
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The business process modeling is the most valuable feature."
"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."
"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."
"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"The product is suitable for knowledge management processes."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"It's a flexible solution."
"One feature I like is that it makes the matrix easy for an unstructured document."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR."
"It's not so complex to design what you need to."
"Great with recognition providing a high level of confidence."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
 

Cons

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"In terms of improvement, it could be less complex."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"The main areas which need improvement are specifically around reporting and analytics."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"The Transformation Designer of KTA can be made better."
"Table line item extraction is not possible through Quick Capture."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"Kofax needs to improve the low-code or citizen developers."
"There needs to be more accessible certification and better pricing."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Kofax should improve its handwritten extractions."
 

Pricing and Cost Advice

"Our license is on a three-year term."
"While it can be quite costly, it offers significant benefits for users."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"The product is expensive."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"Licensing varies by use-case."
"Kofax TotalAgility is very expensive."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"The price of this solution is less than some of the competition."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"It is slightly more expensive than other tools."
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Top Industries

By visitors reading reviews
Financial Services Firm
34%
Computer Software Company
9%
Insurance Company
7%
Government
5%
Financial Services Firm
21%
Computer Software Company
11%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise16
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What do you like most about Kofax TotalAgility?
The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product deve...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...
 

Also Known As

Business Automation Workflow
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about Camunda, Automation Anywhere, SAP and others in Business Process Management (BPM). Updated: October 2025.
873,085 professionals have used our research since 2012.