We performed a comparison between IBM Business Automation Workflow and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."
"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"The solution reduces the time to the resolution which is essential for businesses."
"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"The dashboards are helpful because you can display reports directly on your screen."
"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"Data extraction and auto-classification are great features."
"Kofax TotalAgility is stable."
"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."
"The tool is low code which saves you from a developer."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"I feel that the features are not user-friendly."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"In terms of improvement, it could be less complex."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"The setup and installation process could be made easier."
"The main areas which need improvement are specifically around reporting and analytics."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
"The Transformation Designer of KTA can be made better."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"There needs to be more accessible certification and better pricing."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"The product's console version is old. It should also improve its forum."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"Kofax should improve its handwritten extractions."
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IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews while Tungsten TotalAgility is ranked 4th in Intelligent Document Processing (IDP) with 22 reviews. IBM Business Automation Workflow is rated 7.6, while Tungsten TotalAgility is rated 8.2. The top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". On the other hand, the top reviewer of Tungsten TotalAgility writes "Great with recognition and provides a high level of confidence in terms of extraction capabilities". IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and IBM Case Foundation, whereas Tungsten TotalAgility is most compared with ABBYY Vantage, OpenText Intelligent Capture, UiPath Document Understanding, Hyland Brainware and Tungsten RPA.
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