IBM Business Automation Workflow vs Tungsten TotalAgility comparison

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Executive Summary

We performed a comparison between IBM Business Automation Workflow and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Pega, Apache and others in Business Process Management (BPM).
To learn more, read our detailed Business Process Management (BPM) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.""It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.""IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time.""It's a flexible solution.""Its interface is well-designed and user-friendly""No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.""IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations.""The business process modeling is the most valuable feature."

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"Great with recognition providing a high level of confidence.""One feature I like is that it makes the matrix easy for an unstructured document.""It's a growing tool that offers a complete package of BPM, case management, and capture capabilities.""The tool is low code which saves you from a developer.""Kofax TotalAgility is stable.""It's not so complex to design what you need to.""Now it has an OCR, optical character recognition, engine where it can extract data from the document.""Data extraction and auto-classification are great features."

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Cons
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement.""The development UI is sometimes a little slow.""I feel that the features are not user-friendly.""The UI of the solution is not good. They should work to update the solution and make it better and fresher.""I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list.""IBM Business Automation Workflow could improve the integration.""From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help.""IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

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"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement.""TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available.""Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it.""There needs to be more accessible certification and better pricing.""Sometimes there isn't enough accuracy when it comes to extracts.""It would be nice if the tool has more connectors to different systems. It is an expensive solution.""They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement.""The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."

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Pricing and Cost Advice
  • "The solution has saved us time."
  • "There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
  • "Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
  • "When you compare with Laserfiche and M-Files, IBM is expensive."
  • "Licensing varies by use-case."
  • "IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
  • "Our license is on a three-year term."
  • "It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
  • More IBM Business Automation Workflow Pricing and Cost Advice →

  • "The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
  • "It is slightly more expensive than other tools."
  • "Kofax TotalAgility is very expensive."
  • "It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
  • "The price of this solution is less than some of the competition."
  • More Tungsten TotalAgility Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We researched both IBM solutions and in the end, we chose Business Automation Workflow IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing… more »
    Top Answer:The most valuable feature of IBM Business Automation Workflow is cost management.
    Top Answer:The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.
    Top Answer:The price of this solution is less than some of the competition.
    Top Answer:The product's console version is old. It should also improve its forum.
    Ranking
    Views
    3,920
    Comparisons
    2,789
    Reviews
    8
    Average Words per Review
    442
    Rating
    7.6
    Views
    1,676
    Comparisons
    845
    Reviews
    15
    Average Words per Review
    757
    Rating
    8.3
    Comparisons
    Also Known As
    Business Automation Workflow
    Kofax TotalAgility, TotalAgility, Singularity, Capture Enabled BPM
    Learn More
    Overview

    IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

    Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.
    Sample Customers
    Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
    AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
    Top Industries
    REVIEWERS
    Financial Services Firm64%
    Computer Software Company14%
    Engineering Company7%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm34%
    Computer Software Company12%
    Insurance Company7%
    Government6%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Manufacturing Company8%
    Government7%
    Company Size
    REVIEWERS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%
    REVIEWERS
    Small Business35%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    Buyer's Guide
    Business Process Management (BPM)
    March 2024
    Find out what your peers are saying about Camunda, Pega, Apache and others in Business Process Management (BPM). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews while Tungsten TotalAgility is ranked 4th in Intelligent Document Processing (IDP) with 22 reviews. IBM Business Automation Workflow is rated 7.6, while Tungsten TotalAgility is rated 8.2. The top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". On the other hand, the top reviewer of Tungsten TotalAgility writes "Great with recognition and provides a high level of confidence in terms of extraction capabilities". IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and IBM Case Foundation, whereas Tungsten TotalAgility is most compared with ABBYY Vantage, OpenText Intelligent Capture, UiPath Document Understanding, Hyland Brainware and Tungsten RPA.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.