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SAP Crystal Reports vs ibi WebFOCUS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Using ibi WebFOCUS, significant cost savings are achieved with improved processes and high returns, reducing downtime expenses.
Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
 

Customer Service

Sentiment score
3.6
ibi WebFOCUS support is knowledgeable and prompt, with personalized service, though reaching experts for advanced issues may be challenging.
Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
 

Scalability Issues

Sentiment score
8.6
ibi WebFOCUS efficiently manages large-scale applications, supporting both small and large entities, impressing diverse sectors with scalability.
Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
 

Stability Issues

Sentiment score
8.3
Users praise ibi WebFOCUS for its stability, quick issue resolution, and lower maintenance compared to IBM products.
Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
 

Room For Improvement

Users seek an intuitive interface, improved documentation, simpler security, better SQL embedding, and enhanced charting and training in ibi WebFOCUS.
SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
I'm at DTS Group
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
 

Setup Cost

ibi WebFOCUS offers competitive, scalable pricing with a CPU-based license, ideal for enterprises focused on BI and process improvement.
SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
 

Valuable Features

WebFOCUS provides intuitive visualization, robust connectivity, flexible reporting, and reliable scheduling, supporting comprehensive data integration and application development.
SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
 

Categories and Ranking

ibi WebFOCUS
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Predictive Analytics (7th), Embedded BI (16th)
SAP Crystal Reports
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
Reporting (13th)
 

Mindshare comparison

While both are Business Intelligence solutions, they serve different purposes. ibi WebFOCUS is designed for Predictive Analytics and holds a mindshare of 4.4%, up 1.9% compared to last year.
SAP Crystal Reports, on the other hand, focuses on Reporting, holds 2.4% mindshare, down 2.8% since last year.
Predictive Analytics Mindshare Distribution
ProductMindshare (%)
ibi WebFOCUS4.4%
Alteryx7.9%
SAP Business Data Cloud6.1%
Other81.6%
Predictive Analytics
Reporting Mindshare Distribution
ProductMindshare (%)
SAP Crystal Reports2.4%
Tableau Enterprise14.5%
Microsoft Power BI14.1%
Other69.0%
Reporting
 

Featured Reviews

Twanette Jurd - PeerSpot reviewer
Technical Director / Solutions Architect at InfoBuild
Business Intelligence, reporting, data integration, ETL, data migration - everything is handled within one unified platform and highly scalable solution.
WebFOCUS goes beyond just dashboards. It's also used for operational reporting, making it crucial for mission-critical systems. In fact, a core strength is that it's not "just" a BI tool; it can be used to build complete applications. It is the best tool because of its all-in-one nature. Data integration, ETL, data migration, everything is handled within the same platform. Then, on the front end, it offers portals, reporting, distributed analysis, and more. For customers who have data in the right structure and right format, the WebFOCUS Designer tool is very powerful. It allows them to create self-service reporting applications.
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
report
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894,668 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
11%
Manufacturing Company
7%
Computer Software Company
6%
Financial Services Firm
14%
Government
8%
Outsourcing Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

Ask a question
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What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Also Known As

WebFOCUS
No data available
 

Overview

 

Sample Customers

Ace Hardware, AutoZone, Fred Hutch, MasterCard, OFS Brands, PostFinance, Real D, Yellow Pages, ABC Financial, AcuSport, BBVA, Babcock
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Alteryx, SAP, Anaplan and others in Predictive Analytics. Updated: April 2026.
894,668 professionals have used our research since 2012.