Hyland OnBase vs IBM Business Automation Workflow comparison

Hyland and IBM are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.6, while IBM is ranked #13 with an average rating of 7.8. Hyland holds a 1.0% mindshare in BPM, compared to IBM’s 1.9% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 84% of IBM users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,580 Views
609 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

1,883 Views
1,864 Comparison Views

84% willing to recommend

Hyland OnBase

IBM Business Automation Wor...

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and IBM Business Automation Workflow compete in the business process management category. Hyland OnBase appears stronger in cost-effectiveness and support, while IBM Business Automation Workflow shines in feature richness despite its higher price.

Features: Hyland OnBase excels in document management, workflow automation, and enterprise content system integration. Its versatile document handling and streamlined automation cater well to content-heavy environments. On the other hand, IBM Business Automation Workflow offers powerful process automation, comprehensive end-to-end process visibility, and advanced analytics, favoring detailed insights and optimization for users seeking extensive capabilities.

Room for Improvement: Hyland OnBase could enhance its user interface for even more intuitive use and improve its analytics features to offer deeper insights. Additionally, integration with a broader range of third-party applications could be expanded. IBM Business Automation Workflow might address its deployment complexity, streamline its UI to reduce user interruptions, and refine its cost management capabilities for more efficient resource allocation.

Ease of Deployment and Customer Service: Hyland OnBase offers a straightforward deployment model and is commended for its responsive support team, easing implementation for businesses. Conversely, IBM Business Automation Workflow, while potentially more complex to deploy, offers comprehensive support through extensive resources and expert consultation, beneficial for navigating intricate setups.

Pricing and ROI: Hyland OnBase provides reasonable setup costs and quick ROI, ideal for cost-conscious companies. IBM Business Automation Workflow, despite higher initial costs, offers long-term ROI by leveraging its comprehensive functionalities, making it a viable strategic choice for feature-intensive businesses.

To learn more, read our detailed Hyland OnBase vs. IBM Business Automation Workflow Report (Updated: September 2025).

Buyer's Guide

Hyland OnBase vs. IBM Business Automation Workflow

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (13th)

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

13th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM Business Automation Workflow is 1.9%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.9%
Hyland OnBase	1.0%
Other	97.1%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is not difficult."

"Its most valuable aspect is its flexibility"

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution's most valuable features are integration and flexibility."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

More Hyland OnBase pros

"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."

"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."

"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."

"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."

"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."

More IBM Business Automation Workflow pros

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The migration is a bit difficult in the tool."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"In terms of improvement, it could be less complex."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."

"Requires a lot of customization code writing which could be reduced."

"Sometimes, we feel like we are not getting the full features of the content management capabilities."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

More IBM Business Automation Workflow cons

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"The product is expensive."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"While it can be quite costly, it offers significant benefits for users."

"Licensing varies by use-case."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Our license is on a three-year term."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

More IBM Business Automation Workflow pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

Financial Services Firm

32%

Computer Software Company

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

September 2025

Download Hyland OnBase product report

Buyer's Guide

IBM Business Automation Workflow

September 2025

Download IBM Business Automation Workflow product report

Also Known As

OnBase

Business Automation Workflow

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Buyer's Guide

Hyland OnBase vs. IBM Business Automation Workflow

September 2025

Free Report: Hyland OnBase vs. IBM Business Automation Workflow

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