Hyland OnBase vs IBM Business Automation Workflow comparison

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Executive Summary

We performed a comparison between Hyland OnBase and IBM Business Automation Workflow based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Hyland OnBase vs. IBM Business Automation Workflow Report (Updated: November 2022).
654,218 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are that it's very secure and provides audit trails for our documents.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""I like the cloud and its integrability."

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"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require.""This product is tightly integrated with the RPA automation process.""This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS.""It's a flexible solution.""IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

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Cons
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.""We are struggling with duplicates and would like to have OCR functionality when using this solution.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

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"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement.""I feel that the features are not user-friendly.""Requires a lot of customization code writing which could be reduced.""IBM Business Automation Workflow could improve the integration.""IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

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Pricing and Cost Advice
  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • More Hyland OnBase Pricing and Cost Advice →

  • "When you compare with Laserfiche and M-Files, IBM is expensive."
  • "Licensing varies by use-case."
  • "IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
  • More IBM Business Automation Workflow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
    Top Answer:There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses.
    Top Answer:We are struggling with duplicates and would like to have OCR functionality when using this solution. We do have a barcoding solution but the main challenge we need to overcome is identifying… more »
    Top Answer:We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing… more »
    Top Answer:The ease of use for the front end within IBM is most valuable. It is a quick win for creating any process because IBM supports proprietary screen building.
    Top Answer:Its price is all right. It is a yearly contract. It needs to be renewed every year.
    Ranking
    Views
    3,525
    Comparisons
    2,517
    Reviews
    2
    Average Words per Review
    256
    Rating
    8.0
    Views
    5,402
    Comparisons
    4,331
    Reviews
    5
    Average Words per Review
    356
    Rating
    8.2
    Comparisons
    Also Known As
    OnBase
    Business Automation Workflow
    Learn More
    Overview
    OnBase enterprise content management software combines integrated document management, business process management and records management in a single application. Whether deployed as a hosted or premises-based solution, OnBase allows organizations to automate business processes and reduce the time and cost of performing important business functions through the management and control of content.

    IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

    Offer
    Learn more about Hyland OnBase
    Learn more about IBM Business Automation Workflow
    Sample Customers
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm12%
    Government10%
    Insurance Company8%
    REVIEWERS
    Financial Services Firm70%
    Engineering Company10%
    Government10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company20%
    Insurance Company9%
    Comms Service Provider8%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise72%
    Buyer's Guide
    Hyland OnBase vs. IBM Business Automation Workflow
    November 2022
    Find out what your peers are saying about Hyland OnBase vs. IBM Business Automation Workflow and other solutions. Updated: November 2022.
    654,218 professionals have used our research since 2012.

    Hyland OnBase is ranked 23rd in Business Process Management (BPM) with 4 reviews while IBM Business Automation Workflow is ranked 11th in Business Process Management (BPM) with 5 reviews. Hyland OnBase is rated 8.0, while IBM Business Automation Workflow is rated 8.2. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Low-code, customizable solution for asset management". Hyland OnBase is most compared with SharePoint, Alfresco, OpenText Content Suite Platform, Box and IBM FileNet, whereas IBM Business Automation Workflow is most compared with IBM BPM, Apache Airflow, Camunda Platform, IBM Case Foundation and Pega BPM. See our Hyland OnBase vs. IBM Business Automation Workflow report.

    See our list of best Business Process Management (BPM) vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.