We performed a comparison between Hyland OnBase and IBM Business Automation Workflow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are that it's very secure and provides audit trails for our documents."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"I like the cloud and its integrability."
"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."
"This product is tightly integrated with the RPA automation process."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
"It's a flexible solution."
"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"I feel that the features are not user-friendly."
"Requires a lot of customization code writing which could be reduced."
"IBM Business Automation Workflow could improve the integration."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
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Hyland OnBase is ranked 23rd in Business Process Management (BPM) with 4 reviews while IBM Business Automation Workflow is ranked 11th in Business Process Management (BPM) with 5 reviews. Hyland OnBase is rated 8.0, while IBM Business Automation Workflow is rated 8.2. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Low-code, customizable solution for asset management". Hyland OnBase is most compared with SharePoint, Alfresco, OpenText Content Suite Platform, Box and IBM FileNet, whereas IBM Business Automation Workflow is most compared with IBM BPM, Apache Airflow, Camunda Platform, IBM Case Foundation and Pega BPM. See our Hyland OnBase vs. IBM Business Automation Workflow report.
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