We performed a comparison between Hyland OnBase and IBM Business Automation Workflow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"The solution is very developed and we are not taking full advantage of its functionalities."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution reduces the time to the resolution which is essential for businesses."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"It's a flexible solution."
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."
"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The initial setup is actually a really complicated process."
"In terms of improvement, it could be less complex."
"Requires a lot of customization code writing which could be reduced."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"The main areas which need improvement are specifically around reporting and analytics."
"Improvements could be made in debugging and troubleshooting."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
More IBM Business Automation Workflow Pricing and Cost Advice →
Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews while IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews. Hyland OnBase is rated 8.0, while IBM Business Automation Workflow is rated 7.6. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and IBM Case Foundation. See our Hyland OnBase vs. IBM Business Automation Workflow report.
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