HubSpot CRM vs Pega CRM comparison

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HubSpot Logo
1,032 views|652 comparisons
97% willing to recommend
Pega Logo
584 views|424 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HubSpot CRM and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HubSpot CRM vs. Pega CRM Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The feature that is beneficial from HubSpot CRM is business intelligence.""We get a good overview of where everything is in the pipeline.""HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy.""It's highly reliable, and the flexibility it offers is noteworthy.""We can track clients through the system, which is a great feature. It supports cross-functional teams.""The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID.""The ease of having everything in one place is valuable.""The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."

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"The case management feature is really valuable.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The product's deployment phase was easy.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The solution is very easy to use."

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Cons
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople.""HubSpot CRM could improve in integration with other solutions.""Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.""The initial setup could be faster as it currently takes a lot of time.""The pricing could improve.""There is no option to remove duplicate constant contacts.""The product is not very scalable.""We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

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"They should enable the data-driven streaming feature inside it.""The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The UI should be improved.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""The solution has room for improvement around decisional and real-time data analysis.""The UI is lagging and needs to be improved."

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Pricing and Cost Advice
  • "HubSpot CRM is affordable."
  • "I do not recall the particulars of the licensing fees."
  • "HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."
  • "There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."
  • "There is a cost for the solution. However, I am not aware of the price."
  • "Pricing is based on the number of users."
  • "The price of HubSpot CRM is expensive."
  • "The cost of HubSpot CRM is less than the cost of Freshsales."
  • More HubSpot CRM Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    772,017 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
    Top Answer:The pricing is in a midrange if you line up the marketing tools. It is worth the money.
    Top Answer:I mostly use it for CRM functionalities. I use it for online marketing automation, particularly email marketing.
    Top Answer:The product's deployment phase was easy.
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Ranking
    9th
    out of 172 in CRM
    Views
    1,032
    Comparisons
    652
    Reviews
    28
    Average Words per Review
    445
    Rating
    8.1
    16th
    out of 172 in CRM
    Views
    584
    Comparisons
    424
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    Comparisons
    Attio logo
    Compared 31% of the time.
    Odoo logo
    Compared 20% of the time.
    Bitrix24 logo
    Compared 13% of the time.
    Acumatica logo
    Compared 12% of the time.
    Microsoft Dynamics CRM logo
    Compared 18% of the time.
    Siebel CRM logo
    Compared 16% of the time.
    Genesys Cloud CX logo
    Compared 12% of the time.
    Vlocity logo
    Compared 5% of the time.
    Also Known As
    Chordiant
    Learn More
    Pega
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    Overview

    HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management. 

    With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes. 

    Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    digimind, easyrecrue, software2, subaru, suzuki
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    REVIEWERS
    Computer Software Company26%
    Manufacturing Company11%
    Marketing Services Firm11%
    Financial Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Government9%
    Healthcare Company9%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business69%
    Midsize Enterprise12%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise43%
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    HubSpot CRM vs. Pega CRM
    May 2024
    Find out what your peers are saying about HubSpot CRM vs. Pega CRM and other solutions. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    HubSpot CRM is ranked 9th in CRM with 39 reviews while Pega CRM is ranked 16th in CRM with 10 reviews. HubSpot CRM is rated 8.2, while Pega CRM is rated 8.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". HubSpot CRM is most compared with Attio, Odoo, Bitrix24 and Acumatica, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and Vlocity. See our HubSpot CRM vs. Pega CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.