Horizon Cloud Service vs Workspace ONE UEM comparison

Horizon Cloud Service and Workspace ONE UEM are both solutions in the Virtual Desktop Infrastructure (VDI) category. Horizon Cloud Service is ranked #10 with an average rating of 8.0, while Workspace ONE UEM is ranked #8 with an average rating of 8.0. Horizon Cloud Service holds a 4.6% mindshare in VD, compared to Workspace ONE UEM’s 3.0% mindshare. Additionally, 91% of Horizon Cloud Service users are willing to recommend the solution, compared to 84% of Workspace ONE UEM users who would recommend it.

Horizon Cloud Service

Read 11 Horizon Cloud Service reviews

2,866 Views
2,665 Comparison Views

91% willing to recommend

Workspace ONE UEM

Read 102 Workspace ONE UEM reviews

14,351 Views
2,153 Comparison Views

84% willing to recommend

Horizon Cloud Service

Workspace ONE UEM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 5, 2024

Workspace ONE UEM and Horizon Cloud Service operate within the enterprise management and virtualization category. Workspace ONE UEM holds the upper hand in cost-effectiveness, while Horizon Cloud Service excels in virtualization capabilities.

Features: Workspace ONE UEM provides shared device mode, REST APIs for automation, and flexible provisioning. Horizon Cloud Service supports advanced user configuration, multiple cloud deployments, and dynamic environment management.

Room for Improvement: Workspace ONE UEM could enhance Apple device management, expand integration options, and improve email security controls. Horizon Cloud Service may benefit from simplifying its complex setup, improving integration with non-VMware environments, and reducing virtualization costs.

Ease of Deployment and Customer Service: Workspace ONE UEM offers simple installation and robust customer support. Horizon Cloud Service supports scalable deployment but requires technical expertise, with good support available for users.

Pricing and ROI: Workspace ONE UEM's pricing is attractive and promotes high ROI through efficient device management. Horizon Cloud Service demands a higher initial investment but promises significant ROI via its superior virtualization attributes.

To learn more, read our detailed Horizon Cloud Service vs. Workspace ONE UEM Report (Updated: August 2026).

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Horizon Cloud Service

Ranking in Virtual Desktop Infrastructure (VDI)

10th

Average Rating

8.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Desktop as a Service (DaaS) (3rd)

Workspace ONE UEM

Ranking in Virtual Desktop Infrastructure (VDI)

8th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

102

Ranking in other categories

Remote Access (13th), Enterprise Mobility Management (EMM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (16th), Unified Endpoint Management (UEM) (3rd)

Mindshare comparison

As of August 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon Cloud Service is 4.6%, up from 1.5% compared to the previous year. The mindshare of Workspace ONE UEM is 3.0%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Desktop Infrastructure (VDI) Mindshare Distribution
Product	Mindshare (%)
Workspace ONE UEM	3.0%
Horizon Cloud Service	4.6%
Other	92.4%

Virtual Desktop Infrastructure (VDI)

Featured Reviews

SivaKuppala

Enterprise Architect at Wipro Limited

Centralized management enhances multi-cloud flexibility with cost efficiency improvements

The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.

Read full review

Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool remains pretty stable."

"The product allows a VPN connection, adding extra value to its features."

"Its advanced management features are the most valuable, especially power management. One of the really important things was to be able to have power management in a consumption world. This means that unlike a Microsoft environment, you could actually turn off virtual desktops or have them start up and shut down. If you're consuming resources in the public cloud, you want to be able to do that because when you're not using those, such as at the weekend, you want to be able to turn them off. So, the advanced options for managing the BDIs are very important."

"The most valuable feature of VMware Horizon Cloud is the ability to manage a great number of desktops at once and the remote access for users that are working from outside of the office or from different offices in the country."

"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."

"VMware Horizon Cloud is easy to use and the full development cloud is very good."

"From the scalability perspective, that's one of the great things, because even with the basic setup, which has essentially very few components, you can run 10,000 desktops straight off the bat."

"VMware Horizon Cloud is easy to use and the full development cloud is very good. The main features of VMware are included. It's a cloud-based virtual desktop infrastructure software that allows you to permit the virtual desktops and applications to any device from the single unified management control. These are managed from the dedicated remote session desktop."

More Horizon Cloud Service pros

"The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity."

"We've configured single sign-on for two or three enterprise customers, and it works very well."

"No issues with scalability."

"We've found the solution to be easy to use."

"The solution has very good documentation."

"You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

"If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user."

"The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure."

More Workspace ONE UEM pros

Cons

"The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."

"Our technical support of VMware is good, but the main problem is it takes a lot of time."

"The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices."

"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."

"There should be more emphasis on the Workspace One access part of the solution."

"The application remoting features have some room for improvement."

"The product has a lot of bugs."

"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."

More Horizon Cloud Service cons

"When we had some issues, the support did not respond quickly, and they did not provide a solution."

"The mobile device repository is somewhat difficult to manage with a large user base."

"There are other solutions that might be better for certain use cases. This is not an all-purpose solution."

"VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness."

"it's very dependent on an active directory"

"VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions."

"Integration with Microsoft needs improvement. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization."

"The price is high. Also, the infrastructure requirements are huge."

More Workspace ONE UEM cons

Pricing and Cost Advice

"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."

"Initially, the product is cheap, but it starts to get expensive when users try to scale out."

"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."

"I rate VMware Horizon Cloud pricing a ten out of ten."

"There is a license required for the use of this solution and there are different tier levels available."

"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."

"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."

"I rate the product price a five on a scale of one to ten, where one is cheap and ten is expensive."

"For big users, it's around $500."

"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."

"While the platform offers comprehensive solutions, it can be expensive, especially if you only need it for occasional testing and deployment."

"AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers."

"The cost is a little bit high."

"VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price."

"If you purchase it for one year, it is very expensive. If you get it for three years or up to five years, then you can bargain a better price."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Performing Arts

10%

Manufacturing Company

10%

Construction Company

Financial Services Firm

11%

Manufacturing Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	60

Questions from the Community

What is your experience regarding pricing and costs for VMware Horizon Cloud?

The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.

See all answers

What needs improvement with VMware Horizon Cloud?

The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...

See all answers

What is your primary use case for VMware Horizon Cloud?

Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

See all answers

What is your experience regarding pricing and costs for VMware Horizon Air?

I don't deal with the pricing side, so I don't have any insight about it. That's what the organization would have already handled in their environment or maybe they are comparing it with products s...

See all answers

Comparisons

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Compared 12% of the time

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Compared 9% of the time

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Compared 9% of the time

Amazon WorkSpaces vs Horizon Cloud Service

Compared 7% of the time

Parallels Remote Application Server (RAS) vs Horizon Cloud Service

Compared 3% of the time

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Compared 12% of the time

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Compared 5% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 4% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 4% of the time

Horizon 8 vs Workspace ONE UEM

Compared 3% of the time

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Product Reports

Buyer's Guide

Horizon Cloud Service

August 2026

Download Horizon Cloud Service product report

Buyer's Guide

Workspace ONE UEM

July 2026

Download Workspace ONE UEM product report

Also Known As

VMware Horizon Cloud, VMware Horizon DaaS

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Horizon Cloud Service offers stable, flexible access to virtual desktops anytime, anywhere. Its centralized cloud management and scalable architecture support hybrid environments.

Horizon Cloud Service provides a cloud-based desktop solution ideal for businesses seeking remote access and power management. With features like centralized management and dynamic environment handling, it supports a seamless desktop experience. While offering remote accessibility and advanced management, it aids in reducing infrastructure costs through cloud-based scalability. However, improvements are needed in VM performance and external connection support, with current licensing complexities posing a challenge. Designed for VDI and application hosting across platforms such as Azure, Google Cloud, and AWS, it enables secure remote working with efficient workload management.

What are the main features of Horizon Cloud Service?

Centralized Cloud Management: Efficiently manage desktops from a unified platform.
Dynamic Environment Management: Customize environments to suit user needs dynamically.
Remote Access: Access desktops from anywhere with high reliability.
Multiple Monitor Support: Enhanced user experience with multi-screen compatibility.
VPN Connectivity: Secure connections for remote access users.

What benefits or ROI should users look for?

Infrastructure Cost Reduction: Lower costs with cloud-based scaling.
Seamless Desktop Experience: Consistent user interface across devices.
Hybrid Environment Support: Foster versatile deployment methods across clouds.
Flexible Deployment: Accommodate diverse business needs with adjustable solutions.

In industries like finance, healthcare, and education, Horizon Cloud Service facilitates secure remote operations and automates cloud-based machine generation, supporting hybrid workspaces for resource-efficient deployment.

Omnissa

Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.

Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.

What are the most important features?

Easy-to-use interface: Simplifies device management for diverse platforms.
Policy-driven control: Enables automated compliance and security enforcement.
Multi-platform support: Manages iOS, Android, Windows, and Mac devices efficiently.
Advanced app and content management: Facilitates smooth deployment and regulation of applications.
Secure remote access: Ensures security for remote device management.
Single sign-on: Simplifies authentication processes.
Third-party tool integration: Expands functionality with external tools.

What key ROI factors to consider?

Device security: Protects sensitive data on mobile devices.
Centralized management: Streamlines operations for device monitoring and compliance.
Scalability: Supports growing business needs with ease.
User experience: Offers intuitive management tools for minimal training requirements.

Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.

Omnissa

Sample Customers

Marriott, Sprint

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

Horizon Cloud Service vs. Workspace ONE UEM

August 2026

Free Report: Horizon Cloud Service vs. Workspace ONE UEM

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