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Helix ALM vs Jira comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Helix ALM improved traceability, collaboration, and efficiency, reducing project delays and costs, while enhancing project visibility, control, and defect detection.
Sentiment score
6.8
Jira offers increased productivity, efficiency, and task management, with flexibility and cost-effectiveness, despite some initial plugin support challenges.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
 

Customer Service

Sentiment score
6.9
Helix ALM's customer service is praised for being responsive, knowledgeable, and efficient, aiding users with excellent support and onboarding.
Sentiment score
6.6
Jira's customer service is appreciated for its documentation and forums, though support response can vary in effectiveness.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
5.0
Helix ALM is praised for its scalability, integration, and stable performance, making it ideal for large, growing teams and projects.
Sentiment score
7.2
Jira is praised for effective scalability and adaptability, though some face challenges with licenses, customization, and integration.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
 

Stability Issues

Sentiment score
7.3
Helix ALM is praised for its robust performance, reliability, and high responsiveness, especially during complex tasks and updates.
Sentiment score
7.6
Jira is stable and reliable, with rare issues often tied to server capacity, customization, or network challenges.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Users find Helix ALM slow, unintuitive, with limited reporting, poor integration, and inadequate documentation.
Jira needs improved customization, user interface, performance, integration, reporting, administration, and reduces dependency on third-party plugins.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
Fine-grained control over notifications should also be available to help users avoid alert fatigue.
Product Analyst at a consultancy with 51-200 employees
It would be appreciated to have more reporting capabilities in Jira, such as easily exporting capabilities to show how tasks are in progress and how the team is performing well or poorly.
Senior Consultant at a consultancy with 10,001+ employees
 

Setup Cost

Helix ALM provides scalable, flexible pricing with per-user costs based on modules, and discounts for higher user counts.
Jira's pricing is reasonable for features but costly for larger enterprises due to tiered licensing and mandatory plugin fees.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
 

Valuable Features

Helix ALM excels in managing requirements, tracking issues, and test management with flexibility, customization, robust traceability, and integration capabilities.
Jira offers customizable project management with Agile support, integrations, and dashboards, enhancing collaboration, scalability, and productivity.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Defects leakage reduced because bugs are logged, linked, and tracked earlier, resulting in fewer issues escaping to production.
Product Analyst at a consultancy with 51-200 employees
For modern Agile practices, Jira is the most adapted tool in the industry.
Senior Consultant at a consultancy with 10,001+ employees
 

Categories and Ranking

Helix ALM
Ranking in Application Lifecycle Management (ALM) Suites
19th
Ranking in Application Requirements Management
7th
Average Rating
6.4
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Test Management Tools (14th)
Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Ranking in Application Requirements Management
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
278
Ranking in other categories
Project Management Software (1st)
 

Mindshare comparison

As of February 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Helix ALM is 1.6%, up from 0.5% compared to the previous year. The mindshare of Jira is 12.6%, down from 22.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira12.6%
Helix ALM1.6%
Other85.8%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

Harold Pogue - PeerSpot reviewer
Global IT Director of Digital Platforms. Digital and Connected Commerce at a healthcare company with 10,001+ employees
Helix ALM is insanely configurable, with great traceability, and flexibility
The most valuable features of Helix ALM are traceability and flexibility. One thing that distinguishes Helix ALM from other solutions is that it is a hybrid cloud model. Helix ALM is not a full cloud implementation like Valerian, Jira Jama, or Atlassian, where we just go through a browser onto the cloud. In the case of Helix, we have code that goes on our computer and then that communicates to the cloud. We have the backup and distribution capability of the cloud, but we have code executing on our machine, and we don't need to worry much about speed and internet lag problems.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
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881,346 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
12%
Comms Service Provider
10%
Educational Organization
7%
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business106
Midsize Enterprise56
Large Enterprise150
 

Questions from the Community

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Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
 

Comparisons

 

Also Known As

TestTrack
Jira Software
 

Overview

 

Sample Customers

Invision, Softing, CACI, Hunter Industries, ITSO, Itron, EEC, Database Consultants Australia, VirtualScopics, March Networks, WorkForce
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Helix ALM vs. Jira and other solutions. Updated: February 2026.
881,346 professionals have used our research since 2012.