Ivanti Neurons for ITSM and HaloITSM are competing in the IT service management sector. Ivanti Neurons stands out for businesses needing advanced customizations and integration capacities, while HaloITSM appeals to those seeking budget-friendly, efficient service management.
Features: Ivanti Neurons for ITSM is known for its automation capabilities, analytics, and advanced customizations that enhance service processes. It provides extensive options for complex environments. HaloITSM offers an intuitive design, simplicity, and support for essential ITSM functionalities, promoting quick adoption and scalability without complex processes.
Ease of Deployment and Customer Service: Ivanti Neurons presents a more intricate deployment process, but customers benefit from comprehensive support and a rich knowledge base. HaloITSM enables a smoother and faster deployment, with services praised for responsiveness and personalized assistance, which is beneficial for businesses seeking rapid implementation.
Pricing and ROI: Ivanti Neurons generally involves higher initial costs due to its expansive functionalities, promising substantial ROI for large enterprises. HaloITSM provides a competitive pricing model, appealing to budget-conscious organizations while ensuring a healthy ROI. Its lower setup cost makes it an attractive option for those prioritizing affordability and efficiency.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.1% |
| HaloITSM | 3.0% |
| Other | 94.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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