We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"The solution has good features."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
"The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
"The product's initial setup phase was very easy."
"The best feature was the creation of graphs and trends."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"I had issues with the solution's configuration part."
"It would be helpful if they simplified the data source."
"The service dashboard is very hard and needs improvement."
"Setting up alerts via Grafana is a bit complicated, and alerting needs to improve."
"More dashboard is required, out-of-the-box, for OpenNMS."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"Lacks event management which affects our DevOps people."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
