FullStory vs WalkMe comparison

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FullStory Logo
150 views|113 comparisons
WalkMe Logo
835 views|646 comparisons
Executive Summary

We performed a comparison between FullStory and WalkMe based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: February 2024).
757,260 professionals have used our research since 2012.
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Top Answer:WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separated… more »
Top Answer: WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This… more »
Top Answer:Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance… more »
Ranking
Views
150
Comparisons
113
Reviews
0
Average Words per Review
0
Rating
N/A
Views
835
Comparisons
646
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Customer Experience Management
February 2024
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: February 2024.
757,260 professionals have used our research since 2012.
Comparisons
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Overview

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation – all without the need to manually tag your site’s code.

FullStory’s playback perfectly captures even the gnarliest single-page apps built on any JavaScript framework. They’re not just videos either, our playbacks are fully-working recreation of your site, code and all, so they look great on any size screen and no detail is ever lost, no matter how tiny. A/B testing? Dynamic URLs? No problem. Our recordings present a 100% faithful recreation of the site as your customer experienced it.

Plus, we capture the entire DOM and all assets, mutations and customer actions. That’s way more than any other playback or CX tool. Every click, keypress, page transition and more, all automatically indexed (without the need for manual tagging) so you can search on anything at anytime.

By capturing more customer experience data than any other solution in one powerful, easy-to-use platform, FullStory is able to empower everyone in an organization to help build the best online experience for their customers.

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

  • Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.

  • Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.

  • Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

  • Smart walk-throughs and tips for users to clarify processes and elements.
  • Analytics platform for product usage insight.
  • Self-help player menu for companies to organize resources easily.
  • Digital adoption solutions for enterprises, employees, customers, and product adoption.
  • Individualized offers for users, based on their needs and requirements.
Sample Customers
VP of Customer Experience, VP of Customer Support, Chief Technology Officer
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company16%
Financial Services Firm13%
Manufacturing Company9%
Government8%
Company Size
No Data Available
REVIEWERS
Small Business70%
Midsize Enterprise20%
Large Enterprise10%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise10%
Large Enterprise73%
Buyer's Guide
Customer Experience Management
February 2024
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: February 2024.
757,260 professionals have used our research since 2012.

FullStory is ranked 12th in Customer Experience Management while WalkMe is ranked 2nd in Digital Adoption Platforms. FullStory is rated 0.0, while WalkMe is rated 9.0. On the other hand, FullStory is most compared with Adobe Web Experience Management, whereas WalkMe is most compared with Oracle Guided Learning, Whatfix, Google Analytics, Pendo and AppLearn ADOPT.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.