Freshsales vs NetSuite CRM+ comparison

Freshworks and NetSuite are both solutions in the CRM category. Freshworks is ranked #20 with an average rating of 8.7, while NetSuite is ranked #46. Freshworks holds a 1.1% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Freshsales

Read 8 Freshsales reviews

2,744 Views
2,250 Comparison Views

100% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

1,652 Views
1,470 Comparison Views

66% willing to recommend

Freshsales

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Freshsales compete in the CRM solutions market, each showing distinct strengths. Freshsales seems to have the upper hand in usability and intuitive design, whereas NetSuite CRM+ stands out with comprehensive feature sets for larger enterprises.

Features: NetSuite CRM+ provides robust customization, advanced reporting, and Oracle enterprise suite integration, ideal for businesses seeking feature-rich solutions. Freshsales offers AI-powered lead scoring, seamless integration with G Suite and Zapier, and an intuitive sales pipeline, appealing more to small and medium businesses with its streamlined approach.

Ease of Deployment and Customer Service: Freshsales offers easily navigable cloud-based deployment with minimal setup time and responsive customer support. NetSuite CRM+ has a more complex deployment process, suitable for companies with strong IT infrastructure, providing thorough enterprise solutions.

Pricing and ROI: Freshsales delivers competitive pricing with flexible subscription models, promising quick ROI due to lower initial setup costs. NetSuite CRM+ requires higher setup investment but offers substantial long-term ROI, particularly beneficial for established enterprises.

To learn more, read our detailed Freshsales vs. NetSuite CRM+ Report (Updated: May 2026).

Buyer's Guide

Freshsales vs. NetSuite CRM+

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

20th

Ranking in Opportunity Management

10th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Sales Force Automation (8th)

NetSuite CRM+

Ranking in CRM

46th

Ranking in Opportunity Management

16th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.1%
NetSuite CRM+	0.7%
Other	98.2%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Email integration is easy."

"Freshsales is user-friendly, scalable and stable."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

More Freshsales pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."

Cons

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"It lacks customizability for complex and larger use cases."

"The price of this solution could be improved as well as the reporting functionality."

"The solution needs to improve the user experience and leads capture."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

"The reporting for this solution across all their products could be improved."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

More Freshsales cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The product needs to improve the warehouse management feature."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

Pricing and Cost Advice

"Freshsales is an economical product."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The tool is not that expensive."

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

16%

Outsourcing Company

Computer Software Company

Construction Company

24%

Comms Service Provider

11%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

No data available

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

See all answers

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

See all answers

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

See all answers

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Comparisons

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Compared 10% of the time

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Compared 9% of the time

Nimble CRM vs Freshsales

Compared 9% of the time

noCRM.io vs Freshsales

Compared 9% of the time

CRMNEXT vs Freshsales

Compared 6% of the time

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Siebel CRM vs NetSuite CRM+

Compared 19% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 17% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 14% of the time

Microsoft Dynamics CRM vs NetSuite CRM+

Compared 13% of the time

Zoho CRM vs NetSuite CRM+

Compared 10% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Freshsales

May 2026

Download Freshsales product report

Buyer's Guide

CRM

April 2026

Download NetSuite CRM+ product report

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

NetSuite CRM+ is a robust CRM solution designed to streamline customer relationship management. Offering comprehensive tools, it addresses diverse business needs, enhancing sales and customer satisfaction.

NetSuite CRM+ provides a unified approach to managing customer interactions, enhancing operational efficiency. It seamlessly integrates sales automation, marketing, and customer service in one platform. With capabilities like real-time visibility and automation of core processes, businesses can easily handle customer relationships and drive growth through informed decision-making.

What are the key features of NetSuite CRM+?

Real-Time Dashboards: Provides instant access to key performance metrics.
Lead Management: Streamlines lead generation and tracking.
Sales Force Automation: Automates sales processes for increased efficiency.
Marketing Automation: Supports targeted marketing campaigns.
Customer Service Management: Enhances customer service operations.

What benefits should users look for when evaluating NetSuite CRM+?

Improved Efficiency: Automation of repetitive tasks saves time and reduces manual errors.
Enhanced Customer Insight: Real-time data offers deeper understanding of customer behavior.
Scalability: Adapts to growing business requirements without significant restructuring.
Better Collaboration: Facilitates teamwork through integrated communication tools.

NetSuite CRM+ is widely adopted across various industries, including retail, financial services, and manufacturing. In retail, it helps manage customer interactions and loyalty programs. Financial services utilize its analytical tools for client management, while manufacturing relies on its sales and demand forecasting capabilities to streamline operations.

NetSuite

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Freshsales vs. NetSuite CRM+

May 2026

Free Report: Freshsales vs. NetSuite CRM+

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