Freshsales vs NetSuite CRM+ comparison

Why PeerSpot?

Freshworks and NetSuite are both solutions in the CRM category. Freshworks is ranked #11 with an average rating of 8.3, while NetSuite is ranked #44. Freshworks holds a 1.0% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Freshsales

Read 13 Freshsales reviews

4,752 Views
3,992 Comparison Views

100% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

2,744 Views
2,442 Comparison Views

66% willing to recommend

Freshsales

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and Freshsales compete in the CRM solutions market, each showing distinct strengths. Freshsales seems to have the upper hand in usability and intuitive design, whereas NetSuite CRM+ stands out with comprehensive feature sets for larger enterprises.

Features: NetSuite CRM+ provides robust customization, advanced reporting, and Oracle enterprise suite integration, ideal for businesses seeking feature-rich solutions. Freshsales offers AI-powered lead scoring, seamless integration with G Suite and Zapier, and an intuitive sales pipeline, appealing more to small and medium businesses with its streamlined approach.

Ease of Deployment and Customer Service: Freshsales offers easily navigable cloud-based deployment with minimal setup time and responsive customer support. NetSuite CRM+ has a more complex deployment process, suitable for companies with strong IT infrastructure, providing thorough enterprise solutions.

Pricing and ROI: Freshsales delivers competitive pricing with flexible subscription models, promising quick ROI due to lower initial setup costs. NetSuite CRM+ requires higher setup investment but offers substantial long-term ROI, particularly beneficial for established enterprises.

To learn more, read our detailed Freshsales vs. NetSuite CRM+ Report (Updated: September 2026).

Buyer's Guide

Freshsales vs. NetSuite CRM+

September 2026

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Helped 914,109 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

11th

Ranking in Opportunity Management

8th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Sales Force Automation (4th)

NetSuite CRM+

Ranking in CRM

44th

Ranking in Opportunity Management

17th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 0.9% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.0%
NetSuite CRM+	0.7%
Other	98.3%

CRM

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"What I like most about Freshsales is that it gives clarity."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is user-friendly, scalable and stable."

"To conclude, the productivity and automation features are the most useful."

More Freshsales pros

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

Cons

"However, the support provided by the service team or fresh service team and the customer team of the company is very poor."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software."

"The solution needs to improve the user experience and leads capture."

"One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software."

"However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates."

"The reporting for this solution across all their products could be improved."

"It lacks customizability for complex and larger use cases."

More Freshsales cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product needs to improve the warehouse management feature."

Pricing and Cost Advice

"The tool is not that expensive."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"Freshsales is an economical product."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

Construction Company

24%

Comms Service Provider

21%

Transportation Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

What needs improvement with Freshsales?

What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...

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What is your primary use case for Freshsales?

I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...

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What advice do you have for others considering Freshsales?

I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...

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Compared 7% of the time

CRM.io vs Freshsales

Compared 6% of the time

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Compared 17% of the time

Microsoft Dynamics CRM vs NetSuite CRM+

Compared 16% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 12% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 10% of the time

Teneo vs NetSuite CRM+

Compared 2% of the time

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Product Reports

Buyer's Guide

Freshsales

September 2026

Download Freshsales product report

Buyer's Guide

CRM

September 2026

Download NetSuite CRM+ product report

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

NetSuite CRM+ is a robust CRM solution designed to streamline customer relationship management. Offering comprehensive tools, it addresses diverse business needs, enhancing sales and customer satisfaction.

NetSuite CRM+ provides a unified approach to managing customer interactions, enhancing operational efficiency. It seamlessly integrates sales automation, marketing, and customer service in one platform. With capabilities like real-time visibility and automation of core processes, businesses can easily handle customer relationships and drive growth through informed decision-making.

What are the key features of NetSuite CRM+?

Real-Time Dashboards: Provides instant access to key performance metrics.
Lead Management: Streamlines lead generation and tracking.
Sales Force Automation: Automates sales processes for increased efficiency.
Marketing Automation: Supports targeted marketing campaigns.
Customer Service Management: Enhances customer service operations.

What benefits should users look for when evaluating NetSuite CRM+?

Improved Efficiency: Automation of repetitive tasks saves time and reduces manual errors.
Enhanced Customer Insight: Real-time data offers deeper understanding of customer behavior.
Scalability: Adapts to growing business requirements without significant restructuring.
Better Collaboration: Facilitates teamwork through integrated communication tools.

NetSuite CRM+ is widely adopted across various industries, including retail, financial services, and manufacturing. In retail, it helps manage customer interactions and loyalty programs. Financial services utilize its analytical tools for client management, while manufacturing relies on its sales and demand forecasting capabilities to streamline operations.

NetSuite

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Freshsales vs. NetSuite CRM+

September 2026

Free Report: Freshsales vs. NetSuite CRM+

Find out what your peers are saying about Freshsales vs. NetSuite CRM+ and other solutions. Updated: September 2026.

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