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Files.com vs JSCAPE by Redwood comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
5th
Average Rating
9.0
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
No ranking in other categories
JSCAPE by Redwood
Ranking in Managed File Transfer (MFT)
14th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.4%, up from 0.3% compared to the previous year. The mindshare of JSCAPE by Redwood is 2.5%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.4%
JSCAPE by Redwood2.5%
Other96.1%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
Akshatha Ramesh - PeerSpot reviewer
Junior Business Analyst at EFI
Good automation, no complex coding, and high-level data encryption
When it comes to performance and scalability, JSCAPE is a highly reliable software, however, I would suggest a few improvements: 1. The documentation needs a revamp for a better understanding of the features of the tool. 2. Customer service can be offered on call or chat. 3. The initial setup is time-consuming; it could use a video tutorial. 4. UI can be improved in terms of look and feel. 5. Documentation should be provided for a majority of newly released features as these can be difficult for a layman to use without proper instructions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Files.com has made the process of receiving secure documents from customers much more streamlined."
"Files.com positively impacts my organization by making it easy for our partners to send us the data that we need from them for their fundraising, and it has saved my team time and resulted in reduced errors, with processes being smooth from it."
"I would highly recommend Files.com to any other user who is looking at it, as it seems to be a very strong enterprise solution for file sharing in the industry."
"Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time."
"Files.com has positively impacted my organization as we currently host our own FTP and SFTP server, which has many issues, including maintenance and stability."
"The one-time upload and download links and the user interface make my work easier and more efficient because they make it easier to gather and share sensitive documents in a secure way."
"Files.com has positively impacted my organization by making it much easier to set up new clients than in the past when I used other transfer methods, providing great flexibility and efficiency for onboarding new customers."
"Files.com is a great platform for file transfer, and I am really confident in the security measures Files.com currently has for enterprise data governance."
"It offers audit trails and reporting tools, allowing users to track file transfers, monitor user activities, and produce regulatory compliance reports."
"One of the standout features of this particular tool is its automation capabilities."
"It helped in confidentially transferring files with a vast number of servers available with no external applications required."
"We receive customized email notifications and alerts regarding user activities and the number of login attempts."
"We can send the data quickly and securely."
"Automating and managing the file transfer using JSCAPE has decreased the manual interventions necessary and increased the organization's efficiency and productivity."
"It is easy to transfer large sets of files."
"The JSCAPE MFT Server offers support for diverse protocols such as FTP(S), SFTP, SCP, AFTP, OFTP, and TFPT."
 

Cons

"One improvement I would suggest for Files.com is that the documentation for certain APIs is a little vague and unclear."
"Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization."
"The inability to dynamically change the file structure without changing the items in the URLs has presented a problem."
"Files.com can be improved in some features with zipping and unzipping, which I wish could be done in an automation."
"In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find."
"One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool."
"A return on investment has not been seen in terms of money or time saved or fewer employees needed."
"The UI of Files.com is somewhat outdated and some navigation elements are confusing, but overall, it is acceptable."
"The cost of the tool is relatively high and can pose a problem to medium and small-scale companies who are trying to overcome their on-premise server limitations."
"The price is too high and the product line is too complex."
"With constant software releases and updates, detailed notifications and documentation on the improvements along with the comparison of the past and present features would be helpful to understand and use it better."
"Providing initial guidance would help new users to understand the UI."
"The GUI has to be enhanced."
"They could create an in-depth document so that any user with little to no background can implement this and use the software effectively."
"The initial setup is time-consuming; it could use a video tutorial."
"Setup is time-consuming."
 

Pricing and Cost Advice

Information not available
"The software is expensive compared to other vendors."
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Top Industries

By visitors reading reviews
Computer Software Company
38%
Wholesaler/Distributor
12%
University
7%
Real Estate/Law Firm
5%
Educational Organization
8%
Performing Arts
8%
Manufacturing Company
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing is that they are up to the mark, but we would be happy if they came down on what they are charging now. As a customer, we always expect a good ...
What needs improvement with Files.com?
There is nothing I wish Files.com did better at this time. There are no needed improvements, even small things or nice-to-have features that I can identify.
What is your primary use case for Files.com?
My main use case for Files.com is that we transfer files from our company to our external customers back and forth. This is our main use, but we also use it internally for transferring files as wel...
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Comparisons

 

Overview

 

Sample Customers

Information Not Available
BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services
Find out what your peers are saying about Files.com vs. JSCAPE by Redwood and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.