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Files.com vs JSCAPE by Redwood comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
4th
Average Rating
9.0
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
No ranking in other categories
JSCAPE by Redwood
Ranking in Managed File Transfer (MFT)
14th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.4%, up from 0.4% compared to the previous year. The mindshare of JSCAPE by Redwood is 2.2%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.4%
JSCAPE by Redwood2.2%
Other96.4%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
KS
System Administrator at Agility
Provides high availability of clustering and valuable file transfer management features
The initial setup process is easy with the support of a 24-hour backend expert and available demos for installation and configuration. We can also refer to the documentation. It takes two days to complete. The deployment process involves server installation, configuring necessary reports, and publishing the system on the public internet. Initially, we created internal users with LtAP access. It enables control over file upload and download permissions for specific file types. The implementation, accessible through SFTP and HTTPS protocols, works well for secure file transfers. It requires three executives to deploy and one or two to maintain the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I feel confident in the security measures of Files.com for enterprise data governance, as their security is reliable, the permission levels are very secure, and I have confidence in our safety and data integrity."
"If you are looking for a secure file sharing solution, Files.com has been a great option for us."
"Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time."
"Files.com has positively impacted us because of its ease of use, leading to less time to manage the system."
"Files.com has made the process of receiving secure documents from customers much more streamlined."
"The customer service experience with Files.com and their willingness to expand upon features or integrations or make changes cannot be overstressed."
"Files.com has positively impacted my organization because we rely on this product heavily and it is something that we do not think about because it works; it simply works."
"I would highly recommend Files.com to any other user who is looking at it, as it seems to be a very strong enterprise solution for file sharing in the industry."
"It is a reliable and easy-to-operate platform for secure file transfers."
"The user interface feels easy to use."
"The product's most valuable feature is the high availability clustering."
"It keeps a clear record of all the file transfers that take place, the person who initiated them, and the outcome of the execution."
"It is platform-independent and can flawlessly work on any operating system using the latest security standards."
"We can send the data quickly and securely."
"Triggers are also something that is useful as they automate the use of boilerplate code."
"It offers audit trails and reporting tools, allowing users to track file transfers, monitor user activities, and produce regulatory compliance reports."
 

Cons

"In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find."
"The inability to dynamically change the file structure without changing the items in the URLs has presented a problem."
"Some of the bigger improvements I could see would be in the setup of users and how long it takes."
"The improvement I believe can be made to Files.com involves having the ability for group admin to have more user access and permission access to add users and delete users."
"One way Files.com can be improved is that logging is not intuitive and managing different levels of user permissions is currently not possible."
"Files.com can be improved in some features with zipping and unzipping, which I wish could be done in an automation."
"If Files.com could connect to S3 without needing a script to do that, it would be amazing."
"A return on investment has not been seen in terms of money or time saved or fewer employees needed."
"The cost of the tool is relatively high and can pose a problem to medium and small-scale companies who are trying to overcome their on-premise server limitations."
"Enhancing the user interface would make it more accessible and appealing to the new users and it will definitely enhance the user experience."
"Support for more complicated workflows, such as conditional logic or branching, could be added to allow users to create more advanced automation processes."
"The GUI has to be enhanced."
"The initial setup is time-consuming; it could use a video tutorial."
"The price is too high and the product line is too complex."
"JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps."
"Database crashing was seen whenever there was an overload."
 

Pricing and Cost Advice

Information not available
"The software is expensive compared to other vendors."
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915,325 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
38%
Wholesaler/Distributor
12%
University
7%
Outsourcing Company
5%
Manufacturing Company
9%
Educational Organization
8%
Performing Arts
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing is that they are up to the mark, but we would be happy if they came down on what they are charging now. As a customer, we always expect a good ...
What needs improvement with Files.com?
There is nothing I wish Files.com did better at this time. There are no needed improvements, even small things or nice-to-have features that I can identify.
What is your primary use case for Files.com?
My main use case for Files.com is that we transfer files from our company to our external customers back and forth. This is our main use, but we also use it internally for transferring files as wel...
Ask a question
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Comparisons

 

Overview

 

Sample Customers

Information Not Available
BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services
Find out what your peers are saying about Files.com vs. JSCAPE by Redwood and other solutions. Updated: September 2026.
915,325 professionals have used our research since 2012.