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Files.com vs JSCAPE by Redwood comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
JSCAPE by Redwood
Ranking in Managed File Transfer (MFT)
11th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. The mindshare of JSCAPE by Redwood is 4.4%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
Files.com0.7%
JSCAPE by Redwood4.4%
Other94.9%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
KS
System Administrator at Agility
Provides high availability of clustering and valuable file transfer management features
The initial setup process is easy with the support of a 24-hour backend expert and available demos for installation and configuration. We can also refer to the documentation. It takes two days to complete. The deployment process involves server installation, configuring necessary reports, and publishing the system on the public internet. Initially, we created internal users with LtAP access. It enables control over file upload and download permissions for specific file types. The implementation, accessible through SFTP and HTTPS protocols, works well for secure file transfers. It requires three executives to deploy and one or two to maintain the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers."
"Files.com has positively impacted my organization by making it much easier to set up new clients than in the past when I used other transfer methods, providing great flexibility and efficiency for onboarding new customers."
"Files.com has made the process of receiving secure documents from customers much more streamlined."
"Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com."
"Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time."
"Files.com has positively impacted our organization by streamlining a process that was really fractured before, allowing us to streamline our practice, and it's acceptable for our clients, vendors, and employees on how to move data around securely, safely, and quickly."
"Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers."
"Files.com does exactly what is needed—there is no fussing around, no fighting with the platform, it is just solid and stable and does exactly what is needed without any hassle."
"The automation part of JSCAPE by Redwood is great because you can set up a scheduled delivery with files and be notified if the transfer was successful."
"JSCAPE provides high-level data encryption, which can help us share confidential and time-sensitive data across our global partners without any hassle."
"The user interface feels easy to use."
"We receive customized email notifications and alerts regarding user activities and the number of login attempts."
"Triggers are something that is very useful as they automate the use of boilerplate code, and we can define certain functionality of certain tasks also."
"We can send the data quickly and securely."
"The user-friendly interface has made it easy for fresh users to adopt it."
"One of the standout features of this particular tool is its automation capabilities."
 

Cons

"The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly."
"A return on investment has not been seen in terms of money or time saved or fewer employees needed."
"My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform."
"One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products."
"JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps."
"The documentation part can be improved to be more precise for beginners to understand the advanced features of the tool."
"The FTP/S and ad-hoc techniques can further be automated."
"The GUI has to be enhanced."
"The user interface (UI) could be improved."
"The initial setup is a bit hectic during the installation."
"The initial setup and configuration are time-consuming."
"The cost of the tool is relatively high and can pose a problem to medium and small-scale companies who are trying to overcome their on-premise server limitations."
 

Pricing and Cost Advice

Information not available
"The software is expensive compared to other vendors."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
Financial Services Firm
11%
Retailer
8%
Manufacturing Company
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
What do you like most about JSCAPE?
The product's most valuable feature is the high availability clustering.
What is your experience regarding pricing and costs for JSCAPE?
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.
What needs improvement with JSCAPE?
JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps. We handle cybersecurity ourselves with proprietary technologies for the netwo...
 

Overview

 

Sample Customers

Information Not Available
BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services
Find out what your peers are saying about Files.com vs. JSCAPE by Redwood and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.