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FileCloud vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
FileCloud boosted productivity and security, optimized costs by 20-28%, and enabled $60,000-$80,000 annual savings, recovering first-year costs.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
It has boosted our security posture in my organization, providing us with peace of mind and ensuring our data is safely stored in the cloud.
Program Specialist at AXA
The reduction of overhead from eliminated VPN dependency and through file access combined with the drop in compliance preparation time translates to tangible cost savings.
Software Engineer at cypherox technologies pvt. ltd
I have seen a return on investment as the security posture for both our data and files has really increased or improved.
Senior Project Manager at FedEx
 

Customer Service

Sentiment score
8.3
FileCloud's customer support is praised for responsiveness, solution-orientation, prompt critical ticket handling, and effective issue resolution.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
If we encounter any issues and reach out to the customer team, they are highly responsive, quickly addressing any questions or queries.
Senior FrontEnd Developer at Adobe
The customer support for FileCloud is very proactive and responsive 24/7.
Senior Software Engineer at Accenture
The customer support is very proactive, responsive, and solution-oriented.
Senior Project Manager at Diageo
 

Scalability Issues

Sentiment score
8.9
FileCloud's scalable platform supports organizational growth with flexible deployment, handling increased users and storage without performance issues.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
With on-premise deployment, scalability requires architectural considerations such as adding more servers, separating databases from web servers, adding load balancers, and setting up MongoDB clusters.
Software Engineer at a tech services company with 51-200 employees
Performance remains predictable as usage increases, and we do not encounter major scaling pains in normal enterprise usage.
Software Engineer at Charusat
We are using ServerLink with an S3 connector to the storage layer, and performance has been solid with larger syncs running in parallel from multiple sites.
Software Engineer at cypherox technologies pvt. ltd
 

Stability Issues

Sentiment score
8.9
FileCloud is renowned for its stable performance, reliable user experience, minimal downtime, and robustness, even during upgrades.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
FileCloud is stable, as I have not experienced any crashing or downtime.
Senior Software Engineer at Accenture
FileCloud is very stable as I have not experienced any downtime or lagging.
Senior Project Manager at FedEx
We have had only a few downtime issues, even with large file operations and multiple users.
Full Stack Developer at EnactOn Technologies
 

Room For Improvement

FileCloud should simplify setup, improve documentation, modernize the interface, enhance features, and strengthen integrations for better user experience.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Core functionality is strong, but when something breaks, especially in sync edge cases or client behavior, the root cause analysis can take longer than ideal.
Software Engineer at Charusat
FileCloud could be improved by providing easier access to set up drive mount on a Mac without requiring other applications to make it function equivalently to Fuse.
Program Specialist at AXA
Customer support should always be responsive and proactive twenty-four seven.
Senior Project Manager at FedEx
 

Setup Cost

FileCloud offers cost-effective pricing and licensing, appealing to medium and large enterprises managing external file access needs.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
The price could be reduced for smaller organizations to afford this tool.
Senior Project Manager at Diageo
I estimate can reduce licensing costs by 60 to 80% for companies working with outside parties.
Software Engineer at a tech services company with 51-200 employees
FileCloud is a very cost-effective and affordable tool.
Program Specialist at AXA
 

Valuable Features

FileCloud enhances secure file sharing and collaboration with strong security, flexible deployment, and seamless integrations, reducing operational costs.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
We have saved approximately 40% of the time it previously took to access data because we can retrieve information at any time with an internet connection.
Senior Software Engineer at Accenture
I value the advanced security features such as two-factor authentication, data encryption, and access controls that provide peace of mind regarding file security.
Program Specialist at AXA
The best features FileCloud offers include top-notch security features such as two-factor authentication and data encryption, which ensure the security of our files and data.
Senior Project Manager at Diageo
 

Categories and Ranking

FileCloud
Ranking in Content Collaboration Platforms
10th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
13
Ranking in other categories
GRC (4th)
ShareFile
Ranking in Content Collaboration Platforms
12th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (12th), Cloud Data Exchange Services (5th)
 

Mindshare comparison

As of May 2026, in the Content Collaboration Platforms category, the mindshare of FileCloud is 1.6%, down from 1.7% compared to the previous year. The mindshare of ShareFile is 6.0%, down from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
FileCloud1.6%
ShareFile6.0%
Other92.4%
Content Collaboration Platforms
 

Featured Reviews

AG
Software Engineer at a tech services company with 51-200 employees
Secure file sharing has reduced licensing costs but still needs a more intuitive interface
One improvement FileCloud could benefit from is modernizing the UI and user experience. While it is highly functional, its interface feels enterprise-focused. A sleek, minimal design that is more intuitive would reduce the learning curve for complex employees and streamline the settings and menus to make the administrator's life easier. Additionally, I would appreciate having native real-time collaboration. Although integrations with Microsoft Office or other software as a service offerings exist, they are not as seamless as a native experience. If FileCloud built its own native collaborative editor or made an agreement with Microsoft, it would eliminate the slight lag that users feel when opening documents. I also think it could improve by reducing the complexity of the initial setup in an on-premise environment.
Salim Malik - PeerSpot reviewer
Senior Citrix Specialist at Kuwait Oil Company (K.S.C.)
Reliable, user-friendly, and secure
The initial setup is straightforward. It's not complicated. I’ve done the deployment when I was in Citrix and the deployment for the current customer and therefore have experience doing this a few times. How long the deployment takes is up to the customer in terms of what type of storage zone controller you're going to operate. If you're going to operate on-premise, then you need to have the network team and the server, physical server, the load balances, and storage zone controller storage deployed. It shouldn't take, if the infrastructure is ready, more than a week. IN that time, you can set up the entire full-fledged configuration and have enrollment running if you have all the hardware and the communications ready. That's on the on-premise side. If it's on a specific cloud, even when you purchase the procurement, it won't take even a day. In 24 hours, you will be up and running easily on the ShareFile cloud if you are working with the Citrix cloud. If you're doing a private cloud, then the communication to open the ports between the ShareFile can complain to the private cloud. That might be at least a week, depending on the internal teams. If they work very fast and smoothly, it's a matter of a day. You only need one person to maintain the solution. It’s pretty low-maintenance.
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Top Industries

By visitors reading reviews
Educational Organization
21%
Comms Service Provider
12%
Financial Services Firm
11%
Construction Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Legal Firm
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for FileCloud?
FileCloud is positioned in the mid-to-enterprise market, offering cloud (SaaS) plans ranging from $12.50 to $18.75 per user/month and a more affordable self-hosted option starting at just $6 per us...
What needs improvement with FileCloud?
FileCloud can be improved by making some integrations with other things and integration with local storage.
What is your primary use case for FileCloud?
My primary use case for FileCloud is secure file sharing and centralized document management within a team or organization.
Ask a question
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Comparisons

 

Also Known As

FileCloud Server
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

NASA, US Army ERDC, DR Horton, Deloitte, Toyota, City of San Diego
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about FileCloud vs. ShareFile and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.