| Product | Mindshare (%) |
|---|---|
| Messagepoint | 2.5% |
| FCI CCM | 1.4% |
| Other | 96.1% |
FCI CCM is a smart solution that aims at bridging the gap between organizations and their customers by helping them create, manage and deliver dynamic, interactive and personalized Omnichannel communications.
Messagepoint is our business user content management platform and it’s used by many large Insurance, Financial Services and Healthcare companies around the world to manage the creation, modification, personalization and delivery of complex customer facing communications such as letters, statements, emails and other touchpoints. We typically save companies hundreds of thousands of dollars per year by streamlining the way they manage change, while making content consistent across channels in an easy to use, cloud-based environment designed for business users without the need for technical resources.
We monitor all Customer Communications Management (CCM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
