Find out what your peers are saying about Genesys, NICE, Five9 and others in Workforce Engagement Management.
| Product | Mindshare (%) |
|---|---|
| Evolve IP Unified Contact Center | 1.1% |
| ShopWorks | 1.0% |
| Other | 97.9% |
Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
We specialise in workforce management software that delivers real benefits and allows you to effectively optimise your workforce to meet your demand. Our wide range of features such as time and attendance, scheduling, employee portal and analytics have been built to improve staff management, business efficiencies and reduce overall staffing costs.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
