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Everbridge IT Alerting vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Everbridge IT Alerting reduces downtime, improves efficiency, enhances accountability, and delivers significant cost savings and faster SLA response times.
Sentiment score
7.7
LogicMonitor improved cost savings, operational efficiencies, downtime, resource allocation, alert management, productivity, and customer satisfaction with advanced insights and tool consolidation.
 

Customer Service

Sentiment score
7.7
Everbridge IT Alerting is generally praised for responsive, knowledgeable support, despite some communication delays and upsell suggestions.
Sentiment score
7.9
LogicMonitor's customer service is praised for fast responses, knowledgeable staff, 24/7 availability, and effective problem-solving, but varies by location.
 

Scalability Issues

Sentiment score
7.8
Everbridge IT Alerting is praised for scalability, supporting user growth smoothly, with flexible integration and efficient cloud-based design.
Sentiment score
7.8
LogicMonitor scales efficiently for thousands of devices, offering automation, role-based access control, and seamless growth with minimal challenges.
 

Stability Issues

Sentiment score
8.0
Everbridge IT Alerting is stable, reliable, with responsive support, minor issues resolved, and highly rated for its robust features.
Sentiment score
8.1
LogicMonitor is highly stable, with minimal downtime, strong alerting features, frequent updates, and high user satisfaction.
 

Room For Improvement

Everbridge IT Alerting needs to enhance cost, integration, scheduling, mobile app, customization, messaging capacity, and GPS capabilities.
LogicMonitor users seek enhanced monitoring customization, automation, reporting, performance monitoring, and improved alarm, topology, dashboards, and email alert features.
 

Setup Cost

Everbridge IT Alerting offers competitive pricing and transparent value for enterprises, with customizable features and potential discounts.
LogicMonitor offers competitive pricing at $7.75 per device, with discounts, and justifies its cost through robust functionality.
 

Valuable Features

Everbridge IT Alerting enhances incident management through automation, integration, real-time alerts, and robust features for efficient communication.
Dashboards provide interactive visualization, custom monitoring, robust reporting, and integration with alerts, Google Maps, NetFlow, and AI-driven anomaly detection.
 

Categories and Ranking

Everbridge IT Alerting
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
IT Alerting and Incident Management (7th)
LogicMonitor
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
26
Ranking in other categories
Application Performance Monitoring (APM) and Observability (28th), Network Monitoring Software (22nd), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), Cloud Monitoring Software (17th), AIOps (12th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Everbridge IT Alerting is designed for IT Alerting and Incident Management and holds a mindshare of 7.8%, down 9.5% compared to last year.
LogicMonitor, on the other hand, focuses on IT Infrastructure Monitoring, holds 2.1% mindshare, down 2.3% since last year.
IT Alerting and Incident Management
IT Infrastructure Monitoring
 

Featured Reviews

reviewer2405115 - PeerSpot reviewer
Provides good detection and escalation features to reduce downtime
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.
Manish Bansod - PeerSpot reviewer
A feature-packed solution with excellent stability and a notification system
LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor. Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning. In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable. In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
9%
Computer Software Company
18%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
 

Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: June 2025.
859,687 professionals have used our research since 2012.