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Lithium vs eGain Social comparison

eGain and Khoros are both solutions in the Social Media Management Solutions category. eGain is ranked #10, while Khoros is ranked #15. eGain holds a 2.2% mindshare in SMMS, compared to Khoros’s 1.2% mindshare.
eGain Social
  • 41 Views
  • 2 Comparison Views
Lithium
  • 27 Views
  • 1 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eGain Social
Ranking in Social Media Management Solutions
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Lithium
Ranking in Social Media Management Solutions
15th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Social CRM (18th), Community Platforms (4th)
 

Mindshare comparison

As of June 2025, in the Social Media Management Solutions category, the mindshare of eGain Social is 2.2%, up from 1.0% compared to the previous year. The mindshare of Lithium is 1.2%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions
 

Comparisons

No data available
No data available
 

Product Reports

No data available
Buyer's Guide
Social CRM
May 2025
Lithium reportDownload Lithium product report
 

Overview

eGain Social is a one-of-a-kind product for social customer service, knowledge harvesting and single-sourced social publishing, and reputation management. ... When combined with eGain SelfService and configured appropriately, social knowledge is displayed as part of self-service portal searches.

eGain
Lithium is an integrated platform for social media management, sets for marketing and customer service, that combines Social Publishing that manages entire social strategy with a single tool and boost engagement by publishing the right content at the right time, driven by Klout data and Social Response feature that responds to inquiries on social networks in seconds and provide private and trusted customer care in real-time, regardless of channel.
Khoros
 

Sample Customers

Virgin Media
American Diabetes Association, Best Buy, British Gas, Cvous.com, Centrify, Thermos Brand, Giffgaff, Joe Mobile, Microsoft
See our list of best Social Media Management Solutions vendors.

We monitor all Social Media Management Solutions reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.