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IBM Instana Observability vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Network Monitoring Software (62nd), IT Infrastructure Monitoring (43rd)
IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
AI Observability (21st)
 

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of eG Enterprise is 0.5%, up from 0.3% compared to the previous year. The mindshare of IBM Instana Observability is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
IBM Instana Observability0.8%
eG Enterprise0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Jose Ramon Crespo - PeerSpot reviewer
Senior Enterprise Director at Towers IT
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM services, providing a seamless alerting system for our customers.
Abednego Petrus - PeerSpot reviewer
Technical Manager, Consulting at PT. Mitra Integrasi Informatika
End-to-end monitoring has improved performance insights and supports faster issue resolution
I think maybe our customers need IBM Instana Observability for monitoring the IBM platform, such as from AS/400 IBM. I think for the error rate on the application side, using IBM Instana Observability helps our customers to know the root cause that triggers a failed request or transaction. For others looking into using IBM Instana Observability, I would recommend that they consider adding a recommendation feature to IBM Instana Observability. My additional thought about IBM Instana Observability is that my concern for the future is only that IBM Instana Observability can add a feature for correlation and recommendations. The interview was very good and there's nothing I would change for the future. I would rate this review an 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."
"User session details"
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"The product is simple to use."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"eG Enterprise has a single pane of glass for observability and monitoring."
"Enormous capability to monitor Citrix environments."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent."
"The solution has a one-second resolution, giving you the status of your application within one second."
"IBM Instana Observability has positively impacted our organization because it has helped us solve many problems and sell some products."
"IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible."
"The most valuable feature of the solution is performance."
"IBM Instana Observability has positively impacted our organization by decreasing our 500 errors, our errors in general have decreased, our response time has decreased, and so on."
"If we are using IBM Instana Observability, we can save money because first, the pricing is very affordable."
"IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability."
 

Cons

"Needs to improve the networking monitor capabilities."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"Back-end configuration is not easy to implement."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The integration must be improved."
"The solution needs to enhance the management dashboards."
"IBM Instana Observability can be improved by simplifying the installation process, reducing the number of manual steps and dependencies, especially for hybrid, on-premise environments."
"Customer support is good; sometimes it cannot go as deep as I expected, but overall it is good."
"One area that requires improvement is related to the automation part, specifically automated actions like sending SMS."
"IBM Instana Observability can be improved by providing access to the materials."
"The product's initial setup phase is not very easy."
"The interface of IBM Instana Observability is really slow, especially when there is a lot of data and when there are a lot of traces."
"One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors."
"The solution should include log management and improve reporting and integration with Cognos."
 

Pricing and Cost Advice

"It is not expensive."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"It'd be nice if the price was lower. That would be an improvement."
"eG Enterprise is much cheaper than the other products it competes with."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"They are aligned with other enterprise solutions."
"The tool's cost is normal as per the market. The tool is not expensive."
"The solution's pricing is reasonable compared to that of its competitors like Dynatrace."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
12%
Financial Services Firm
11%
Retailer
10%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Large Enterprise5
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
What is your experience regarding pricing and costs for IBM Instana Observability?
My experience with pricing, setup cost, and licensing for IBM Instana Observability was fair. It is not that costly, especially since we only use two instances.
What needs improvement with IBM Instana Observability?
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors. ...
What is your primary use case for IBM Instana Observability?
My main use case for IBM Instana Observability is to gain more insights about my infrastructure, servers, traffic flow, CPU and memory utilization, and metrics. I use IBM Instana Observability to m...
 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
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Find out what your peers are saying about IBM Instana Observability vs. eG Enterprise and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.