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Dynatrace vs Splunk IT Service Intelligence (ITSI) comparison

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Featured Review
Find out what your peers are saying about Dynatrace vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience.""The solution has a very good user interface.""Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy.""The most useful features are cloud monitoring, application monitoring, and alert notifications.""The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.""We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert.""The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.""It has improved our critical incident response, exposing critical issues impacting the environment and our ability to respond to those events prior to client impact as well as resolving those events more quickly. We have use cases where we have studied a 70 percent improvement for response times in an occurring event as well as future reoccurrences being improved."

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"We liked the built-in calculation of health scores.""The flexibility to develop and consolidate many solutions into one platform is great.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

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Cons
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.""It's not really user friendly. You need to go through a certain type of training.""They could also, develop an observability platform where you could have the ability to inject events, locks, and traces.""We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment.""Dashboarding and having different templates available for more business reporting, or even other metrics, would be useful.""The pricing of the product could be improved.""Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed.""Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature."

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"The problem becomes the price, as Splunk is an expensive product.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""We also faced challenges relating to UI development."

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Pricing and Cost Advice
  • "It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
  • "It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
  • "The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
  • "If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go."
  • "We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."
  • "It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
  • "The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."
  • "Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
  • More Dynatrace Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer: 
    Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer: 
    Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of… more »
    Top Answer: 
    The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer: 
    Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could… more »
    Top Answer: 
    We are a solution provider with many technologies. We use Splunk to customize solutions with Splunk. For example, we try to give our customers a great visualization experience. And sometimes we… more »
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    Overview

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about Dynatrace
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Insurance Company10%
    Retailer7%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Financial Services Firm12%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Financial Services Firm19%
    Comms Service Provider14%
    Government9%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise17%
    Large Enterprise63%
    No Data Available
    Find out what your peers are saying about Dynatrace vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Dynatrace is ranked 1st in Application Performance Management (APM) with 38 reviews while Splunk IT Service Intelligence (ITSI) is ranked 16th in Application Performance Management (APM) with 4 reviews. Dynatrace is rated 8.8, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Dynatrace is most compared with Datadog, AppDynamics, Splunk, New Relic APM and BMC TrueSight Operations Management, whereas Splunk IT Service Intelligence (ITSI) is most compared with AppDynamics, Loom Systems, Moogsoft, Zabbix and Elastic APM. See our Dynatrace vs. Splunk IT Service Intelligence (ITSI) report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.