"The solution is amazing, it does well when you need to use it."
"The visibility that it provides is most valuable."
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room."
"I like the full-stack agents, the Oneagents, and the futures dynamic."
"It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product."
"A very powerful solution for the end user."
"Technical support has always been quick to respond."
"They have a feature that allows you to monitor the user, and we are able to create a VIP customer."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The flexibility to develop and consolidate many solutions into one platform is great."
"It's scalable and expands well."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We liked the built-in calculation of health scores."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution."
"An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great."
"I think they're working on even more integration from external third party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made."
"The pricing of the product could be improved."
"The reporting could be better."
"They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure."
"It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense."
"It's not really user friendly. You need to go through a certain type of training."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The problem becomes the price, as Splunk is an expensive product."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development."
"The cost of the license could be lower."
More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice →
Dynatrace is ranked 1st in Application Performance Management (APM) with 36 reviews while Splunk IT Service Intelligence (ITSI) is ranked 12th in Application Performance Management (APM) with 7 reviews. Dynatrace is rated 8.8, while Splunk IT Service Intelligence (ITSI) is rated 8.2. The top reviewer of Dynatrace writes "Gives us very deep visibility into both user actions and systems interactions, including a view inside containers". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Dynatrace is most compared with Datadog, AppDynamics, New Relic APM, Splunk and ITRS Geneos, whereas Splunk IT Service Intelligence (ITSI) is most compared with AppDynamics, Loom Systems, ServiceNow IT Operations Management, Azure Monitor and Zabbix. See our Dynatrace vs. Splunk IT Service Intelligence (ITSI) report.
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