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Dynatrace vs Splunk IT Service Intelligence (ITSI) comparison

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Buyer's Guide
Dynatrace vs. Splunk IT Service Intelligence (ITSI)
July 2022
Find out what your peers are saying about Dynatrace vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is amazing, it does well when you need to use it.""The visibility that it provides is most valuable.""Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.""I like the full-stack agents, the Oneagents, and the futures dynamic.""It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product.""A very powerful solution for the end user.""Technical support has always been quick to respond.""They have a feature that allows you to monitor the user, and we are able to create a VIP customer."

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"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""The flexibility to develop and consolidate many solutions into one platform is great.""It's scalable and expands well.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""We liked the built-in calculation of health scores.""ITSI's most valuable feature is that it's easy to integrate DLP."

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Cons
"Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.""An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great.""I think they're working on even more integration from external third party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made.""The pricing of the product could be improved.""The reporting could be better.""They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure.""It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense.""It's not really user friendly. You need to go through a certain type of training."

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"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""The problem becomes the price, as Splunk is an expensive product.""We'd like them to show more inputs on the dashboard.""We also faced challenges relating to UI development.""The cost of the license could be lower."

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Pricing and Cost Advice
  • "Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that."
  • "I think that the price is reasonable."
  • "We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
  • "There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
  • "Financially Dynatrace was a lot more expensive than AppDynamics."
  • "The price of the solution is expensive."
  • "The price range is quite high."
  • "Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
  • More Dynatrace Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
    610,518 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer:I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
    Top Answer:Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could… more »
    Ranking
    Views
    46,178
    Comparisons
    31,230
    Reviews
    33
    Average Words per Review
    696
    Rating
    8.8
    Views
    2,881
    Comparisons
    2,031
    Reviews
    5
    Average Words per Review
    514
    Rating
    8.3
    Comparisons
    Learn More
    Overview

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about Dynatrace
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm29%
    Insurance Company10%
    Manufacturing Company8%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm15%
    Comms Service Provider14%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm17%
    Comms Service Provider12%
    Government9%
    Company Size
    REVIEWERS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    REVIEWERS
    Midsize Enterprise29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise74%
    Buyer's Guide
    Dynatrace vs. Splunk IT Service Intelligence (ITSI)
    July 2022
    Find out what your peers are saying about Dynatrace vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
    610,518 professionals have used our research since 2012.

    Dynatrace is ranked 1st in Application Performance Management (APM) with 36 reviews while Splunk IT Service Intelligence (ITSI) is ranked 12th in Application Performance Management (APM) with 7 reviews. Dynatrace is rated 8.8, while Splunk IT Service Intelligence (ITSI) is rated 8.2. The top reviewer of Dynatrace writes "Gives us very deep visibility into both user actions and systems interactions, including a view inside containers". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Dynatrace is most compared with Datadog, AppDynamics, New Relic APM, Splunk and ITRS Geneos, whereas Splunk IT Service Intelligence (ITSI) is most compared with AppDynamics, Loom Systems, ServiceNow IT Operations Management, Azure Monitor and Zabbix. See our Dynatrace vs. Splunk IT Service Intelligence (ITSI) report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.