We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"It helps to improve code efficiency and has quicker performance analysis."
"Finally, we have 100% visibility on website performance, including third-party sources."
"We have improved performance by 50% and determined conflicts in the application to eliminate errors."
"The web dashboards are quite useful, good looking, and easy to use."
"The stuff that's coming with the new pieces around the Dynatrace Managed SaaS implementation. The ease of implementation there is significant. We've spent a lot of time with AppMon and DC RUM - that's a lot of time to set up, configure. With Managed solution, you just drop it in and everything pretty much auto-instruments."
"The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform."
"Having the metrics easily understood and easily articulating the information."
"In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing because it can automatically track each transaction and their response times: how much CPU they use, how much memory, resources that they use. If there’s any deviation from that Dynatrace will tell me like right away. If there’s a deployment and the deployment has increased response time or is taking up CPU or has caused a memory leak, I can say, “Hey guys, you need to look at this, it’s this function on this page in this microservice, in this docker container. You need to go here, you need to fix it, it’s not going live.” It has just increased our productivity off the charts."
"The glass tables are very helpful."
"We liked the built-in calculation of health scores."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"It's scalable and expands well."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We have a lot of teams using Splunk and they would be blind without it."
"The products or company go through a rebrand/renaming about once a year, which creates some confusion with our customers."
"The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together."
"A role-based view and a Python monitoring tool would make a simple user interface more usable."
"We would like the AI to produce more scientific data with less configuration."
"Enterprise application monitoring for synthetic, as is, only captures http/https transactions."
"I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can look at a section. So the ability for me to drill down will make it easier for me."
"Two things that can be improved are the licensing and the Business dashboard."
"For AppMon, in order to use the rich client especially, I think you have to be somebody who is in there more often than not. It's not necessarily as intuitive as it could be."
"The problem becomes the price, as Splunk is an expensive product."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The license cost is expensive."
"The solution should integrate more features in NEAP."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It was an intimidating tool for us to jump into at the beginning."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
