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Dynatrace vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
350
Ranking in other categories
Log Management (5th), Mobile APM (2nd), Container Monitoring (1st), AIOps (2nd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 8.9%, down from 12.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace8.9%
OpenText Real User Monitoring0.4%
Other90.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to get down to the individual code level to see where transactions are taking time. It has helped troubleshoot issues immensely and other tools can't provide this."
"Our company gets quick response times and qualified responses from technical support, so that is good."
"Dynatrace helps to build business and non-business dashboards and the appropriate alarming on mail groups."
"Capability to focus on root cause problems."
"We can see all the degradation of services in real-time, then we know exactly what the root cause of degradation is."
"When collecting data with Dynatrace, we saw every single transaction that happened in real-time."
"The monitoring is very good."
"We are quite happy with the support that they have been providing."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"It offers near-real-time analytics, which is helpful."
"The technical support is good at resolving issues."
"Real User Monitor has improved our productivity."
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"The reporting feature is good for us."
"Very easy to implement."
 

Cons

"More visibility into Python processes."
"It was difficult to initially use the solution, how to use it and where to navigate."
"One thing I'm missing and that is the JMX from the MBeans, it's missing completely."
"Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement."
"We're thinking about moving to Dynatrace because AppMon is not scaling for us."
"Provide much better alignment between AppMon and Dynatrace."
"The reporting could be better."
"Possibly include some network monitoring capabilities."
"The product needs more R&D to make it easier and more compatible with other software."
"The solution's technical support presents a lot of issues with too many delays."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
 

Pricing and Cost Advice

"The product is superior to others, but it comes with a price tag that is often difficult to position back to clients."
"From what I have heard in the company, Dynatrace is expensive."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"I would like to see them improve on their licensing and the cost. It's been a challenge for us because the way they have it broken out right now, you have to buy it by units. It's hard for us to know where to put those units because our company is broken up into all these different business units, so it's been challenging in that sense. I just would like to see them improve that model a little bit."
"Dynatrace is usually paid on a yearly basis."
"The cost is somewhat high."
"There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
"Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more.​"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
11%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business76
Midsize Enterprise50
Large Enterprise289
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Dynatrace vs. OpenText Real User Monitoring and other solutions. Updated: September 2025.
872,655 professionals have used our research since 2012.