DX Unified Infrastructure Management and LogicMonitor are both leading tools in IT infrastructure management. Users generally find the features and performance of LogicMonitor more satisfactory, while DX Unified Infrastructure Management is preferred for its pricing and support.
Features: DX Unified Infrastructure Management offers comprehensive monitoring capabilities, scalability, and customizable dashboards. LogicMonitor is known for advanced and intuitive features, seamless cloud monitoring, and exceptional performance optimization, making it more valuable for larger and complex IT environments.
Room for Improvement: DX Unified Infrastructure Management could enhance its analytics capabilities, integration options, and user interface. LogicMonitor could improve its reporting functionalities, provide more customization options, and enhance alert accuracy. User feedback indicates DX Unified Infrastructure Management has more areas for improvement.
Ease of Deployment and Customer Service: Both products have straightforward deployment, but LogicMonitor tends to have quicker setup times. In terms of customer service, DX Unified Infrastructure Management receives positive feedback for responsive support, while LogicMonitor's support is considered good but less praised.
Pricing and ROI: DX Unified Infrastructure Management is recognized for its cost-effectiveness, offering significant ROI for its price. LogicMonitor, although higher in cost, justifies its pricing with its robust set of features and perceived long-term value.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Product | Market Share (%) |
---|---|
LogicMonitor | 2.1% |
DX Unified Infrastructure Management | 0.8% |
Other | 97.1% |
Company Size | Count |
---|---|
Small Business | 29 |
Midsize Enterprise | 20 |
Large Enterprise | 80 |
Company Size | Count |
---|---|
Small Business | 10 |
Midsize Enterprise | 9 |
Large Enterprise | 8 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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