NETSCOUT nGeniusONE and DX Unified Infrastructure Management compete in the network management and infrastructure monitoring category. NETSCOUT nGeniusONE seems to have the upper hand with its comprehensive feature set and ability to provide deep network insights.
Features: NETSCOUT nGeniusONE offers packet capture, NetFlow collection, and a unified communication analysis. Its deep packet inspection and traffic visibility across network layers allow for detailed troubleshooting. Dependency mapping and a "single pane of glass" approach simplify complex networks. DX Unified Infrastructure Management provides scalable infrastructure monitoring with extensive OS coverage. Its ease of deployment and support for multi-tenancy, along with its ability to integrate data sources under a common framework, offer flexibility in infrastructure management.
Room for Improvement: NETSCOUT nGeniusONE could enhance user experience by making the interface more intuitive and reducing reliance on physical agents. A modular licensing approach and better interoperability with third-party tools would help. Simplifying configuration and setup processes is important. DX Unified Infrastructure Management should refine reporting capabilities and improve the dashboard interface. Automation enhancements and streamlining functionality for large environments would be beneficial.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE can be deployed in various settings but is more suited to hybrid environments utilizing InfiniStreams. Initial deployment may be complex, though technical support is reliable. DX Unified Infrastructure Management offers straightforward deployment with occasional integration challenges. It efficiently operates across different environments but could benefit from more in-depth technical support due to a limited number of engineers.
Pricing and ROI: NETSCOUT nGeniusONE is on the pricier side but considered valuable due to its features and reliability. Its complex licensing is justified by reduced troubleshooting time and enhanced network visibility. DX Unified Infrastructure Management provides competitive pricing, especially for enterprises needing robust multi-tenancy and scalability. Although perceived as costly, its pricing is seen as justifiable when considering its capabilities and flexibility in large infrastructures.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
Better support and more accessible resources are crucial.
Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
The solution is flexible, user-friendly, and offers essential functionality for transaction monitoring.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
The real-time insights that NETSCOUT nGeniusONE provides are very helpful.
| Product | Market Share (%) |
|---|---|
| NETSCOUT nGeniusONE | 1.2% |
| DX Unified Infrastructure Management | 0.7% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 37 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
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