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DX Unified Infrastructure Management vs IBM Tivoli NetCool Impact comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (47th), Server Monitoring (15th), IT Infrastructure Monitoring (33rd), Cloud Monitoring Software (28th), AIOps (23rd)
IBM Tivoli NetCool Impact
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Event Monitoring (9th)
 

Mindshare comparison

DX Unified Infrastructure Management and IBM Tivoli NetCool Impact aren’t in the same category and serve different purposes. DX Unified Infrastructure Management is designed for IT Infrastructure Monitoring and holds a mindshare of 1.5%, up 0.9% compared to last year.
IBM Tivoli NetCool Impact, on the other hand, focuses on Event Monitoring, holds 5.6% mindshare, up 2.8% since last year.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.5%
Zabbix4.7%
SolarWinds NPM3.6%
Other90.2%
IT Infrastructure Monitoring
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli NetCool Impact5.6%
SCOM9.4%
BMC TrueSight8.6%
Other76.4%
Event Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
Hennie Du Toit - PeerSpot reviewer
Principal Specialist Architecture And Governance at a tech services company with 501-1,000 employees
Event management strengthens with automation but needs better event flooding handling
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"DX UIM is scalable."
"The most valuable feature for us are the way it brings silo products together that we've invested in over the years, and it allows us to consolidate our views for our customers."
"For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously."
"Prior to using this solution, we had three point solutions in place; one for voice infrastructure, one for servers, and one for networks, and this tool meant we were actually able to collapse everything into a single interface which made my team's life easier, but it also meant that our first line staff then just had one view of the customer's entire infrastructure."
"The product has a lot of flexibility in how we can report data, collect it, report it, and query it."
"We have seen, over the last 4 or 5 years, about a 30% decrease in escalations in crisis management, less severity events because we are trending and tracking against thresholds so we get early warning alerts."
"This is one of the best designed products for stability due to its message bus concept design which makes its hub lite in processing."
"We find UIM's valuable features to be its flexibility, the fact that it’s easy to expand, and it supports multi-tenancy."
"I can recommend Netcool/Impact because it's the perfect solution when it comes to invoking ISPF APA and using ISPF integration throughout the rest of your other products."
"The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"This product allows us to make use of open-source products, including running Java code."
"The solution is great at being able to fetch almost any kind of file."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
 

Cons

"We have products that we’re moving away from that have a better GUI and they’re 15 years old."
"Network monitoring beyond SNMP."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"Administration interface, in particular the infrastructure manager. The event console could also use a make-over."
"It needs to be easier to implement because right now it requires consultants to help with that."
"It is going to be about looking at the technologies we choose to implement over the next couple of years, and how we can get more native information from those solutions."
"Being able to report on the monitoring configurations and find out where you differentiate from standards. If I've deployed 500 probes to monitor Oracle, and I want to know that they're all monitored the same, I have no way to do that now."
"Communication between hubs collector needs major improvments"
"Stability-wise, this product needs to be improved."
"For improvement, I'd say the dashboard and the overall GUI could use some work."
"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"IBM is not investing in the development of the on-premise version of this solution."
"The stability of this solution is somewhat less than other similar products that I have used."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"The solution is somewhat complicated. It's not exactly straightforward."
 

Pricing and Cost Advice

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"CAD $400,000 annually."
"The license cost depends on the number of probes and robots."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"Reasonable setup cost and licensing prices."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
13%
Construction Company
12%
Manufacturing Company
9%
Construction Company
14%
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What needs improvement with IBM Tivoli NetCool Impact?
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal wit...
What is your primary use case for IBM Tivoli NetCool Impact?
IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...
What advice do you have for others considering IBM Tivoli NetCool Impact?
We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
Tivoli NetCool Impact
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Find out what your peers are saying about Zabbix, Splunk, Datadog and others in IT Infrastructure Monitoring. Updated: October 2026.
920,769 professionals have used our research since 2012.