NETSCOUT nGeniusONE and DX NetOps compete in the network management solution category. NETSCOUT nGeniusONE has an advantage with its comprehensive analysis capabilities.
Features: NETSCOUT nGeniusONE offers deep packet inspection, NetFlow traffic analysis, and historical data analysis. In contrast, DX NetOps provides easy setup, trend tracking for resource utilization, and valued Performance Management and Spectrum features.
Room for Improvement: NETSCOUT nGeniusONE needs a more user-friendly interface, modular pricing options, and reduced dependency on physical appliances. DX NetOps could improve with better integration of its modules, enhanced automation features, and more cohesive resource allocation.
Ease of Deployment and Customer Service: Both NETSCOUT nGeniusONE and DX NetOps support on-premises and hybrid cloud deployments, with NETSCOUT also offering a private cloud option. NETSCOUT's customer service is robust but costly, whereas DX NetOps has good support with some challenges in resource availability.
Pricing and ROI: NETSCOUT nGeniusONE's pricing is high due to its extensive feature set. Users find value in its reliability despite the complexity. DX NetOps offers flexible subscription models, with discounts enhancing its appeal. Both solutions provide positive ROI through improved troubleshooting and uptime.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
They are fast, responsive, and have technical expertise.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
The product is very scalable, to the maximum.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
It would be useful to have more AI features.
Customers want to have service assurance, including NPM and APM, from one vendor.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
I think the pricing is expensive.
The cost depends on the size of the customer, as sizing controls the pricing.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
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