No more typing reviews! Try our Samantha, our new voice AI agent.

Dotcom-Monitor MetricsView Monitoring vs ServiceNow IT Operations Management comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dotcom-Monitor MetricsView ...
Ranking in IT Infrastructure Monitoring
82nd
Average Rating
9.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
16th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (5th), Cloud Management (17th), AIOps (4th)
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of Dotcom-Monitor MetricsView Monitoring is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.0%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.0%
Dotcom-Monitor MetricsView Monitoring0.3%
Other98.7%
IT Infrastructure Monitoring
 

Featured Reviews

it_user627558 - PeerSpot reviewer
Sales Manager at a construction company
It shows us not only when utilization is high, but also when it's low
An online app or download would be useful for the next release, possibly even a phone app that I could use to view my dashboard when I am stationed remotely. Besides a call center, we have a lot of employees in the field and on the road, therefore for management to have access to those numbers quickly, it would be very helpful.
AB
Associate Vice President at AWL
Unified workflows have centralized ticketing and have provided real-time visibility across companies
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to easily troubleshoot computer issues instead of calling a tech person or do the troubleshooting ourselves and taking the time to do it."
"It has allowed us to save time, and this is extremely valuable as a company."
"It shows us not only when utilization is high, but also when it is low."
"MetricsView allows us to keep an eye on computer memory, internal network availability, processors, etc. Letting us know where our issues are coming from based on those numbers."
"The solution is easy to use and has great orchestration and automation capabilities."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."
 

Cons

"An online app or download would be useful for the next release, possibly even a phone app that I could use to view my dashboard when I am stationed remotely."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The solution's subscription model could be improved."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The tool can be improved by including more detailed information to assist new users."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."
"Lacks the ability to do its own monitoring."
 

Pricing and Cost Advice

Information not available
"The price of ServiceNow IT Operations Management is expensive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution is costly compared to the products offered by its competitors."
"The solution offers yearly licenses and a subscription model for add-on features."
"There are additional costs, you have to pay more for everything."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
921,523 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

MetricsView Monitoring
ServiceNow ITOM
 

Overview

 

Sample Customers

Dish Network, Dell, Volvo, Xerox, American InterContinental University,
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Zabbix, Splunk, Datadog and others in IT Infrastructure Monitoring. Updated: November 2026.
921,523 professionals have used our research since 2012.