We performed a comparison between Document360 and IBM API Connect based on real PeerSpot user reviews.Find out what your peers are saying about Microsoft, Google, Amazon and others in API Management.
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Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
IBM API Connect is an enterprise-grade platform that provides a comprehensive solution for creating, securing, managing, sharing, monetizing, and analyzing APIs. Designed for cloud and on-premises deployment, it integrates seamlessly with various systems, ensuring robust security and enabling efficient API lifecycle management. The user feedback underscores its efficiency, user-friendly aspects, and practical customer support, making it a reliable choice for enterprises seeking to optimize their API strategies.
IBM API Connect provides end-to-end management of APIs, facilitating the creation, security, management, sharing, monetization, and analysis. It allows the creation of custom APIs, exposing the full capabilities of applications and ensuring thorough testing before deployment. The platform offers robust security features, applying out-of-the-box and custom gateway policies to protect back-end data and services. Users can manage the entire lifecycle of their APIs, including publishing, replacing, migrating, deprecating, and retiring.
API Connect includes a customizable portal for sharing APIs with developers, complete with built-in communication tools like blogs and forums. The solution offers comprehensive analytics for managing service levels, setting quotas, establishing controls, and analyzing trends.
IBM API Connect stands out as a versatile and robust API management solution. It is well-suited for organizations looking for a comprehensive tool to handle the entire lifecycle of their APIs with a focus on integration, security, and analytics.
Document360 is ranked 56th in API Management while IBM API Connect is ranked 5th in API Management with 21 reviews. Document360 is rated 0.0, while IBM API Connect is rated 7.8. On the other hand, the top reviewer of IBM API Connect writes "Stable and scalable solution for API management, but it needs more versatility and integration with different platforms". Document360 is most compared with Zendesk, Atlassian Confluence and ProProfs Knowledge Base, whereas IBM API Connect is most compared with IBM DataPower Gateway, Apigee, Microsoft Azure API Management, MuleSoft Anypoint API Manager and Amazon API Gateway.
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