Document360 vs IBM API Connect comparison

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Executive Summary

We performed a comparison between Document360 and IBM API Connect based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Google, Amazon and others in API Management.
To learn more, read our detailed API Management Report (Updated: February 2024).
755,666 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "API Connect is quite pricey."
  • "I haven't seen anyone go from on-premise to the cloud. In fact, I am seeing people go from the cloud to on-premise because the costs can quickly grow on the cloud."
  • "It would be a good idea to bring down the pricing by at least 20 to 30 percent."
  • "The pricing is too expensive with IBM. Sometimes, we prefer to go with an open source or something more lightweight."
  • "It is expensive when compared to other products in this class. There were no extra fees for add-ons or technical support."
  • "It's an expensive product."
  • "IBM API Connect could be cheaper."
  • "It is quite an expensive product."
  • More IBM API Connect Pricing and Cost Advice →

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    Top Answer:I rate the product price a seven on a scale of one to ten, where one is a low price, and ten is a high price.
    Top Answer:The administration of the user interface and the technical documentation are areas of concern in the solution where improvements are required. The solution's technical documentation should be a little… more »
    Ranking
    56th
    out of 64 in API Management
    Views
    23
    Comparisons
    17
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    5th
    out of 64 in API Management
    Views
    12,951
    Comparisons
    9,880
    Reviews
    21
    Average Words per Review
    536
    Rating
    7.9
    Comparisons
    Learn More
    Overview

    Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

    Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.

    Benefitting Features of Document360

    Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

    • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
    • A real-time preview panel on the editor allows seeing how the published article will look while editing.
    • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
    • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
    • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
    • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
    • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
    • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
    • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
    • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams
    • Private Hosting options are also available for large Enterprises for more control and security.

    There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

    IBM API Connect is an enterprise-grade platform that provides a comprehensive solution for creating, securing, managing, sharing, monetizing, and analyzing APIs. Designed for cloud and on-premises deployment, it integrates seamlessly with various systems, ensuring robust security and enabling efficient API lifecycle management. The user feedback underscores its efficiency, user-friendly aspects, and practical customer support, making it a reliable choice for enterprises seeking to optimize their API strategies.

    IBM API Connect provides end-to-end management of APIs, facilitating the creation, security, management, sharing, monetization, and analysis​​. It allows the creation of custom APIs, exposing the full capabilities of applications and ensuring thorough testing before deployment.​ The platform offers robust security features, applying out-of-the-box and custom gateway policies to protect back-end data and services. Users can manage the entire lifecycle of their APIs, including publishing, replacing, migrating, deprecating, and retiring.

    API Connect includes a customizable portal for sharing APIs with developers, complete with built-in communication tools like blogs and forums​​. The solution offers comprehensive analytics for managing service levels, setting quotas, establishing controls, and analyzing trends.

    IBM API Connect stands out as a versatile and robust API management solution. It is well-suited for organizations looking for a comprehensive tool to handle the entire lifecycle of their APIs with a focus on integration, security, and analytics.

    Sample Customers
    Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
    Heineken, Tine, Finologee, Axis Bank
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company40%
    Manufacturing Company18%
    Healthcare Company8%
    Comms Service Provider8%
    REVIEWERS
    Financial Services Firm40%
    Computer Software Company16%
    Retailer9%
    Insurance Company7%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Educational Organization17%
    Computer Software Company10%
    Insurance Company10%
    Company Size
    VISITORS READING REVIEWS
    Small Business39%
    Midsize Enterprise28%
    Large Enterprise33%
    REVIEWERS
    Small Business21%
    Midsize Enterprise11%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise24%
    Large Enterprise63%
    Buyer's Guide
    API Management
    February 2024
    Find out what your peers are saying about Microsoft, Google, Amazon and others in API Management. Updated: February 2024.
    755,666 professionals have used our research since 2012.

    Document360 is ranked 56th in API Management while IBM API Connect is ranked 5th in API Management with 21 reviews. Document360 is rated 0.0, while IBM API Connect is rated 7.8. On the other hand, the top reviewer of IBM API Connect writes "Stable and scalable solution for API management, but it needs more versatility and integration with different platforms". Document360 is most compared with Zendesk, Atlassian Confluence and ProProfs Knowledge Base, whereas IBM API Connect is most compared with IBM DataPower Gateway, Apigee, Microsoft Azure API Management, MuleSoft Anypoint API Manager and Amazon API Gateway.

    See our list of best API Management vendors.

    We monitor all API Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.