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Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
IBM API Connect facilitates API management and integration in the financial sector. Companies use it to expose, secure, and manage APIs for banking, insurance, and fintech, deploying it on-premises, in the cloud, or as a hybrid solution.
IBM API Connect focuses on creating and monetizing APIs while enabling seamless transactions and integration with third-party services. It is vital for compliance with regulations and enhances external communication among institutions. With deployment options suitable for different environments, it supports centralized gateway management, robust security features, and comprehensive API lifecycle management. Users benefit from powerful analytics, user-friendly interfaces, and high performance with capabilities in message transformation and efficient monitoring.
What are the most important features?IBM API Connect is extensively implemented in the financial sector, enabling banking, insurance, and fintech services to manage APIs efficiently. Companies use it to ensure secure transactions, integration with third-party services, and compliance with regulatory standards. Its deployment flexibility accommodates different infrastructure needs, making it suitable for a wide range of financial applications.
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