| Product | Mindshare (%) |
|---|---|
| Dell IT Service Desk | 5.4% |
| Logicalis Service Desk | 1.5% |
| Other | 93.1% |
The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.
Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.
The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.
Your perfect Service Desk solution is waiting, and it’s tailored to your needs. We’re here to provide you with a dependable, effective service desk solution that takes the hassle of team management off your shoulders. Take advantage of our best-in-industry team by using our managed services.
Our team of IT professionals brings the experience and knowledge necessary to meet your desktop service needs. This group of people is dedicated to delivering the highest levels of professionalism, accuracy, and effectiveness, everyday. Think of them as a whole group of experts, on-call just for you.
We monitor all Service Desk Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
