Datto Remote Monitoring and Management vs ManageEngine Desktop Central MSP [EOL] comparison

datto and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 81% of datto users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Datto Remote Monitoring and...

Read 11 Datto Remote Monitoring and Management reviews

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2,735 Comparison Views

81% willing to recommend

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

Datto Remote Monitoring and...

ManageEngine Desktop Centra...

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: July 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2026

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Helped 908,402 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th)

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Alex Clerici

System Integrator IT Manager at Tecnimex S.r.l.

Granular monitoring and automated patching have improved service delivery and customer autonomy

I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.

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Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature that Datto Remote Monitoring and Management offers is the connectivity, which seems to be a whole lot quicker and responsive than Kaseya 10."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The project management and task management features work well; it's a decent product in that regard and is relatively simple to use."

"AEM support is great for Macs."

"Its scalability is fantastic; you can scale it up and down, and in terms of usage, it is the only product that we use for remote management."

"Even when the connection to the server is lost, the monitoring continues without interruption."

More Datto Remote Monitoring and Management pros

"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."

"Easy to manage and it looks good."

"The interface is intuitive, easy to use, and has a low learning curve."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network, and additionally it is easy to use."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"This really is a great tool that works well both on-premises and in the cloud, with a nifty feature for demilitarized zone deployments."

"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."

More ManageEngine Desktop Central MSP [EOL] pros

Cons

"Right now, it's not making monetary sense."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box."

"We would like the ability to be able to mass push scripts and programs to several computers when we need to install things, versus doing it one by one, as an improvement for Datto Remote Monitoring and Management."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

More Datto Remote Monitoring and Management cons

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"The stability is sometimes negatively affected by updates."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"There have been a few bugs."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

Pricing and Cost Advice

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"This product has an easy setup, good support, and a good price."

"This product is very cheap compared to others."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

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Top Industries

By visitors reading reviews

Performing Arts

14%

Outsourcing Company

10%

Wholesaler/Distributor

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

Improvements for Datto Remote Monitoring and Management could be made in the areas of vulnerability assessment and operations related to this field, which I currently manage using other solutions l...

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What advice do you have for others considering Datto Remote Monitoring and Management?

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What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth and simple.

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Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

August 2026

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

July 2026

ManageEngine Desktop Central MSP [EOL] report

Download ManageEngine Desktop Central MSP [EOL] product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

Desktop Central MSP

Overview

Datto Remote Monitoring and Management offers a user-friendly, intuitive platform that integrates seamlessly with existing software solutions, featuring fast connectivity, remote access, and automation capabilities.

Datto Remote Monitoring and Management is designed to facilitate efficient IT operations with features like intuitive console design and seamless integrations, including Autotask and PowerShell support. It enhances IT workflows through robust monitoring tools, comprehensive alerting systems, and efficient patch and update automation. While setup complexity, false alerts, and integration with PSA systems may pose challenges, Datto's strengths lie in inventory management, API integration with Microsoft 365, and practical script deployment across Windows, macOS, and Linux platforms. Despite limitations in deployment capabilities and network device monitoring, Datto provides reliable monitoring and troubleshooting, even amid server connection interruptions, ensuring streamlined operations for businesses.

What are the key features of Datto Remote Monitoring and Management?

Ease of Use: User-friendly interface simplifies management tasks.
Integration: Seamlessly works with Autotask and Microsoft 365.
Robust Remote Access: Ensures fast, reliable device connectivity.
Automation: Facilitates patch, update management for efficiency.
Script Management: Supports PowerShell, batch file execution.

What are the benefits or ROI when evaluating Datto Remote Monitoring and Management?

Improved Efficiency: Automation reduces manual workload.
Enhanced Troubleshooting: Fast response times improve service quality.
Scalability: Flexible deployment options accommodate growth.
Inventory Management: Streamlined hardware/software tracking.

In sectors like IT services and managed service providers, Datto Remote Monitoring and Management is implemented to streamline operations, automate services, and integrate complex IT solutions efficiently. With its support for multiple platforms and cloud/on-premise deployments, it effectively addresses diverse industry challenges.

datto

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2026

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