We performed a comparison between Cynet and Netsurion based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Cynet offers strong ransomware protection and an intuitive interface. Netsurion delivers thorough and informative notifications and effectively identifies threats. Users praise its seamless incorporation of endpoint security measures. Cynet needs to expand device support and add customization options. Users suggest improving network monitoring and strengthening integration with other tools. Netsurion should focus on enhancing weekly reporting, utilizing internet options for enhanced security, and strengthening threat detection and response.
Service and Support: Cynet's customer service is consistently lauded for its excellence. They have a dedicated support team that is available round the clock, and they also have a contingency plan for urgent incidents. Netsurion's customer service has received mixed reviews, with some users expressing concerns about technical planning and the installation process.
Ease of Deployment: Cynet’s setup is highly efficient, with the ability to configure thousands of devices quickly. Netsurion's initial setup was described as easy, with clear instructions and packages provided. Reviewers appreciated the support and assistance from Netsurion. Netsurion guided the setup discussion based on business needs, making it easier to understand and implement.
Pricing: Customers generally view Cynet's pricing and licensing experience as affordable and a good value for its features. Netsurion is considered a good value for the money and competitive. Users say the solution’s pricing is transparent.
ROI: Cynet yields an excellent ROI by preventing cyberattacks and safeguarding sensitive data. Netsurion offers actionable intelligence and eliminates the requirement for specialized staff, saving time and costs. Its managed SOC component also delivered substantial benefits to organizations.
Comparison Results: Users say that Cynet outperforms Netsurion in various aspects. It provides an all-encompassing cybersecurity solution, ensuring advanced detection and defense against ransomware. Customers have expressed satisfaction with Cynet's cost-effective licensing, saying that it offers excellent value for the price. The customer service and support from Cynet have also received consistently positive reviews, with a responsive and helpful team available around the clock.
"Defender XDR has a feature called the timeline that lets you track all activities. It helps a lot with investigations."
"The most valuable features are spam filtering, attachment filtering, and antivirus protection."
"It has great stability."
"The common and advanced security policies for threat hunting and blocking attacks are valuable."
"A crucial aspect for our team is the inclusion of identity and access management tools from the vendor."
"Scanning, vulnerability reporting, and the dashboard are the most valuable features."
"The most valuable aspect is undoubtedly the exploration capability"
"The EDR features are valuable. By getting the EDR features, we have more control over the device. We have information about events in real-time and more protection against zero-day threats and zero-day vulnerabilities. We can monitor every event or action that a device is going through. We can get an idea if it is something malicious or if we have to take any actions."
"We are very satisfied with the level of performance we get."
"This solution requires less management and is very easy to use."
"I have found the continued support and pretty much all the features to be valuable. They all stand out as being positive. It continues to detect unusual activity when it's supposed to, and so far we haven't had any issues."
"Cynet is light and transparent when downloaded. The product's data aggregation is also valuable since you can see everything you need on a page."
"The dashboard is beautiful, overall easy of use, and the UBA and NBA features are valued."
"The product is very easy to use. Customers really appreciate that."
"Cynet's most valuable features are laptop and server performance, internal network monitoring, and external firewall lock management."
"The visibility it gives is excellent."
"The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring."
"When I looked last week, we probably averaged about 20 million log entries a day. So, we certainly can't individually manage that. Just looking at the reports, then trying to go back and find anything that was questionable, was a challenge. Therefore, the managed service has been invaluable to us in terms of being able to narrow the scope of what really needs to be looked at and bringing those things to our attention to be dealt with."
"The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in."
"The most valuable feature is definitely real-time alerting, especially in situations where someone might attempt to exploit or hack into our network."
"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."
"I think Netsurion scales well. We've gone from a small number of agents up to thousands. So I would imagine that it would continue to scale. I don't see any issue with that."
"There are a host of things that are most valuable. Obviously monitoring our environment and reporting out different events is important. They perform a suite of services. They monitor all of our servers, all of our key infrastructure, like our DNS, our switches, all that stuff. They aggregate and correlate that quarterly. They'll tell us if we're getting a lot of login failures and something is going on or if something's weird."
"If I were to look at logs manually, there's no way I could do that. As an example, they are 48 million logs processed a day. There is no way I could look at all 48 million of those. So, it gives me a good structure to be able to look at the different incidents which are created and do different searches."
"The solution does not offer a unified response and standard data."
"Microsoft 365 Defender does not have a unique package with emerging endpoint security technologies, such as EDR and XDR."
"It would be highly beneficial if CoPilot could identify anomalies within the network and notify the IT team."
"At times, there may be delays in the execution of certain actions and their effects."
"One of the biggest downsides of Microsoft products, in general, is that the menus are often difficult to find, as they tend to move from place to place between versions."
"The management and automation of the cloud apps have room for improvement."
"The Defender agent itself is more compatible with Windows 10 and Windows 11. Other than these two lines, there are so many compatibility issues. Security is not only about Microsoft. The core technical aspects of it are quite good, but it would be good if they can better support non-Microsoft solutions in terms of putting the agents directly into VMware and other virtualization solutions. There should be more emphasis on RHEL and other operating systems that we use, other than Windows, in the server category."
"The onboarding and offboarding need improvement. I work with other vendors as well, and they have an option to add a device or remove a device from the portal, whereas with Microsoft 365 Defender, we need to do that manually. However, once you do that, everything can be controlled through the portal, but getting the device onboarded and offboarded is currently manual. If we have an option to simply remove a device from the portal or get a device added from the portal, it would be more convenient. The rest of the features are similar. This is the only area where I found it different from others. I would also like to be able to simply filter with a few of the queries that are already there."
"Could have better integration with other security applications."
"I think the technical support could be better."
"There is room for improvement in terms of support. The support should be faster to respond."
"The reporting is a little weak and could be improved. The other downside is that Cynet does not use the local time zone. It's based off of Greenwich Mean Time."
"Cynet could improve when a reverse proxy is being used to connect to the servers. There could be an easier configuration because it is not plug-and-play."
"SIEM - Although with their Centralised Log Management Cynet has created the basis for SIEM functionality, this is to be expanded in the near future."
"In future releases, I would like to see cloud security aspects included."
"The reporting functionality in Cynet may not be as comprehensive or flexible as desired."
"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."
"The solution's dashboard is okay. The one thing that we ran into are issues when we upgraded to the newer version. It uses Elasticsearch for the different dashboard entries. So, we were running on spinning disks, and Elasticsearch didn't work that well. A number of the different dashboards, like my dashboard or different things like that, pull from Elasticsearch. Since Elasticsearch really wasn't working, we were having some issues with that, but we just migrated."
"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."
"The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them."
"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days."
"We get a report generated on a particular day of the week and we go through it, trying to mitigate problems and make sure we're seeing everything that's happening. It would be helpful if the SOC spent a little more time with us going through some of those reports."
"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."
Cynet is ranked 8th in Extended Detection and Response (XDR) with 35 reviews while Netsurion is ranked 15th in Extended Detection and Response (XDR) with 24 reviews. Cynet is rated 8.8, while Netsurion is rated 8.4. The top reviewer of Cynet writes "Provides memory protection, device control, and vulnerability management". On the other hand, the top reviewer of Netsurion writes "The SOC center monitors, hunts, and notifies us of threats around the clock". Cynet is most compared with CrowdStrike Falcon, SentinelOne Singularity Complete, Microsoft Defender for Endpoint, ESET Endpoint Protection Platform and Cortex XDR by Palo Alto Networks, whereas Netsurion is most compared with Arctic Wolf Managed Detection and Response, CyberHat CYREBRO and Wazuh. See our Cynet vs. Netsurion report.
See our list of best Extended Detection and Response (XDR) vendors and best Endpoint Detection and Response (EDR) vendors.
We monitor all Extended Detection and Response (XDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
