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CylanceOPTICS vs Symantec Endpoint Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.7
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
1.0
Symantec Endpoint Detection and Response enhances security, reduces incident response time, saves costs, and increases productivity through its automated features.
 

Customer Service

Sentiment score
5.8
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
6.0
Symantec Endpoint Detection and Response's support is mixed, with effective local help but issues with outsourced assistance post-Broadcom acquisition.
 

Scalability Issues

Sentiment score
6.3
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
5.2
Symantec Endpoint Detection and Response is praised for scalability, global presence, and versatile deployment, despite some flexibility concerns.
 

Stability Issues

Sentiment score
9.4
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
6.2
Symantec EDR is mostly stable and reliable, with improved updates, minor bugs, and varying user ratings from seven to nine.
 

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
Symantec EDR requires improvements in reporting, integration, user interface complexity, scalability, stability, support, and AI-driven analytics.
 

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
Symantec EDR pricing varies, influenced by deployment type and endpoints, with mixed user opinions on affordability and value.
 

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
Symantec Endpoint Detection and Response provides comprehensive, scalable, and user-friendly security features with integration, automation, and effective threat protection.
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
40th
Average Rating
7.4
Reviews Sentiment
5.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Symantec Endpoint Detection...
Ranking in Endpoint Detection and Response (EDR)
29th
Average Rating
7.6
Reviews Sentiment
5.9
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.1% compared to the previous year. The mindshare of Symantec Endpoint Detection and Response is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

Subhadip Pakrashi - PeerSpot reviewer
Performance is competitive while setup support needs improvement
From a technical perspective, the product has no issues. The main consideration is cost, as customers are unwilling to pay high amounts for security solutions. I purchase the product from CrowdStrike and sell it to customers. CylanceOPTICS is now owned by North Arctic, after being acquired from BlackBerry, who had previously acquired it from Cylance. When customers approached us wanting an EDR product with technical capabilities, we presented two choices: CrowdStrike and CylanceOPTICS. While both products were good, CylanceOPTICS was chosen based on price-performance ratio. The solution serves primarily data center businesses and other companies. The product's features, reporting, and alert generation were well-received by customers. Though CrowdStrike has excellent features, CylanceOPTICS proved more cost-effective. The interface is somewhat complex, but this is appropriate for a security product. A technical team is essential for successful implementation. I rate this solution 8 out of 10.
YusufAhmed - PeerSpot reviewer
Easy to use and competitively priced
Honestly, the product needs to continue the way it is, and I feel that everything will be fine. I haven't had any reasons to complain about the product. The product doesn’t offer MDM functionality under its current licensing model. In the future, I want the product to offer MDM. It can allow me to manage my mobile device more efficiently and effectively. Currently, there is a need for a separate license to be added to Symantec Endpoint Detection and Response to be able to use the MDM part. If both are bundled up under the same license, the administration part can be made easier.
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Top Industries

By visitors reading reviews
Manufacturing Company
23%
Computer Software Company
11%
Insurance Company
8%
Comms Service Provider
8%
Computer Software Company
11%
Manufacturing Company
9%
Financial Services Firm
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
I am not aware of the exact pricing and list prices currently. We received special pricing on multiple occasions.
What is your experience regarding pricing and costs for Symantec Endpoint Detection and Response?
I am not aware of the pricing details, as that falls under the management's responsibility.
What needs improvement with Symantec Endpoint Detection and Response?
While the prices for technical issues in Symantec Endpoint Detection and Response are good, as a partner of Symantec, it is very difficult to sell this product because they have a challenging partn...
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. Symantec Endpoint Detection and Response and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.