


Symantec Endpoint Detection and Response and CylanceOPTICS are competing in the endpoint security market with notable differences. Symantec users show higher satisfaction with pricing and support, while CylanceOPTICS gains favor for its advanced features, making it worth the investment for many users.
Features: Symantec Endpoint Detection and Response is valued for its comprehensive threat intelligence, detailed reporting capabilities, and robust customer support. CylanceOPTICS is praised for its AI-based detection, low false-positive rates, and proactive threat detection.
Room for Improvement: Symantec reviews indicate a need for improved integration with third-party tools, enhanced incident response times, and better user interface design. CylanceOPTICS users desire better onboarding documentation, a more intuitive learning curve, and enhanced customer service training. The onboarding process of CylanceOPTICS particularly stands out as a notable area for needed improvement.
Ease of Deployment and Customer Service: Symantec Endpoint Detection and Response has a straightforward deployment process with robust customer support. CylanceOPTICS offers a smooth deployment but garners mixed reviews on customer service response times. Symantec maintains a slight edge in customer service effectiveness.
Pricing and ROI: Symantec is noted for its competitive pricing and clear ROI benefits. CylanceOPTICS, despite being more expensive, is recognized for its return on investment due to advanced features, with users perceiving it as justified through superior threat protection capabilities.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
| Product | Mindshare (%) |
|---|---|
| Cortex XDR by Palo Alto Networks | 3.4% |
| Symantec Endpoint Detection and Response | 0.8% |
| CylanceOPTICS | 0.6% |
| Other | 95.2% |


| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 20 |
| Large Enterprise | 49 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
CylanceOPTICS utilizes cutting-edge AI and ML to offer proactive threat management, ensuring robust security even when offline. Its integration with SIEM systems provides enhanced network visibility and behavior analytics to detect and mitigate threats effectively.
CylanceOPTICS is an AI-driven endpoint detection and response tool engineered to tackle zero-day threats with offline functionality, AI monitoring, and auto-containment features. Its behavior analytics rapidly identifies anomalies, while lightweight construction ensures seamless SIEM integration. Designed for proactive threat anticipation, it creates effective logs and collects endpoint data to boost network visibility. Though highly trusted, there’s room for improvement in detection speed, management processes, and scalability for larger enterprises. Some users report frequent false positives, limited reporting, and automation, while contextual analysis and alerting require refinement. Adequate technical and local support presence is needed for broader market reach.
What are the key features of CylanceOPTICS?Organizations in finance and healthcare sectors predominantly implement CylanceOPTICS for its intelligent intrusion detection capabilities and offline functionality. It's instrumental in detecting, quarantining malware, and mitigating threats like ransomware while ensuring processes revert to recovery points post updates, adding value to its exceptional threat detection capabilities in these industries.
Symantec Endpoint Detection and Response is a scalable, stable security solution focused on threat detection and immediate response. It integrates seamlessly with antivirus software and offers extensive threat intelligence without heavily relying on signature-based methods.
Built for robust malware protection, Symantec Endpoint Detection and Response is suited for preventing threats such as phishing emails and network vulnerabilities. It offers easy deployment, strong global settings, and supports large-scale scans without network disruption. Despite its effectiveness, it faces challenges in pricing, interface complexity, and integration, alongside needing improvements in reporting and support. Moreover, it seeks advancements in AI-driven analytics and network deception capabilities.
What are the key features of Symantec Endpoint Detection and Response?In industries like banking and healthcare, Symantec Endpoint Detection and Response is trusted for securing devices against advanced threats. Its ability to manage security threats and provide antivirus protection makes it ideal for sectors with stringent security needs, helping maintain compliance and operational stability.
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