CylanceOPTICS vs Kandji comparison

BlackBerry and Kandji are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #53 with an average rating of 4.0, while Kandji is ranked #31 with an average rating of 9.0. BlackBerry holds a 0.6% mindshare in EDR, compared to Kandji’s 0.5% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 100% of Kandji users who would recommend it.

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Executive Summary

We performed a comparison between CylanceOPTICS and Kandji based on real PeerSpot user reviews.

Find out in this report how the two Endpoint Detection and Response (EDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed CylanceOPTICS vs. Kandji Report (Updated: March 2026).

Buyer's Guide

CylanceOPTICS vs. Kandji

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex XDR by Palo Alto Net...

Mindshare comparison

As of March 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.0% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Kandji is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Mindshare Distribution
Product	Mindshare (%)
Cortex XDR by Palo Alto Networks	3.4%
Kandji	0.5%
CylanceOPTICS	0.6%
Other	95.5%

Endpoint Detection and Response (EDR)

Featured Reviews

ABHISHEK_SINGH

Senior Process Expert at A.P. Moller - Maersk

Gained full visibility and streamlined threat detection through behavior-based insights and AI integration

Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.

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GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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reviewer2795433

Cloud Ops Lead at a tech vendor with 10,001+ employees

Automated updates have strengthened security and save me time on daily device management

In my opinion, the best features Kandji offers are its UI, which is very clean and clear to use, not overly cluttered, allowing me to see the icon of all the different apps that I can install, and when I click on the little icon in my toolbar, it shows me any updates which I am able to install, making it very easy to use. The clean UI and ease of use definitely save me time, probably cutting the time in half for trying to figure out when to install updates myself, because the notifications are pushed to me, which is good since I want to keep my system up to date without interfering with my workflow. Kandji has impacted my organization positively by definitely increasing security because it notifies you when an update is ready to be installed, and if you do not install it within a reasonable time frame, it would automatically install it, which is good, and it probably has saved at least 30% of my time from manually having to look for updates since it just notifies me when the update is ready. Kandji's automatic installation feature ensures our team's compliance or security posture, as it makes sure we are up to date and all on the same version of a particular tool, which is very important for a technical IT team to avoid differences that might affect functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cortex is the best tool for endpoint detection, and I have used it to verify hashes or domains to identify malicious activity, trigger playbooks that automate and gather endpoint logs, block malicious processes, and update incident tickets, showcasing end-to-end processes with automation in investigation and reducing the analysis workflow."

"The most valuable for us is the correlation feature."

"I have found the solution to be very easy in respect of the integration and configurable."

"It detected stuff that other things wouldn't detect."

"One of the main benefits of the solution is its intelligence to correlate the events into an incident."

"Provides behavior-based detection which offers many benefits over signature-based detection."

"I recommend this solution to others because it is easy to manage, reliable, and overall good to use."

"WildFire AI is the best option for this product."

More Cortex XDR by Palo Alto Networks pros

"In this domain, Cylance is the newcomer, and it is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"You can use the solution to query certain things."

"The most valuable part of this solution is that it is advanced technology, as Cylance is an engine that is not a signature-based antivirus protection solution but is based on AI and ML models and could really not be more proactive in the way it works."

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"The solution has a high level of trust in the industry."

"They are well-known for their efficacy, which is a huge plus."

"It automatically blocks the threats, helping us investigate if they harm the environment."

More CylanceOPTICS pros

"I highly recommend Kandji to others looking into using it since I have not seen any game-breaking issues; it is highly reliable, scalable, improves security, and reduces the time individuals need to spend on system configuration for security updates."

"It's a very easy plug-and-play solution where you can just enroll the devices and choose the features you want."

Cons

"Currently, if you use Palo Alto endpoint protection as the only solution it's very complicated to remove pre-existing threats."

"The downsides of Cortex XDR by Palo Alto Networks are that in many incidents, when I enter the causality chain, there are numerous logs."

"The MAC agent is not as robust feature-wise as the PC version."

"There are some limitations on the Traps agents."

"When it comes to malware files, it should be a little quick because, at times, it would give a wrong result in the sense of what it might be on malware, even if it still might be a normal one."

"In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution."

"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."

"It should support more mobile operating systems. That is one of the cons of their infrastructure right now."

More Cortex XDR by Palo Alto Networks cons

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The reporting is very weak and not very good at all."

"The detection component is something that they have to work on."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"The product's initial setup process could be easy."

"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."

"The reporting is very weak and not very good at all."

"Too many false positives are reported."

More CylanceOPTICS cons

"Kandji should give open customization."

Pricing and Cost Advice

"It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff."

"Cortex XDR's pricing is ok."

"The price is on the higher side, but it's okay."

"The solution is expensive. It's pricing is on a yearly-basis."

"It has reasonable pricing for the use cases it provides to the company."

"Our customers have expressed that the price is high."

"I feel it is fairly priced."

"The price of the product is not very economical."

More Cortex XDR by Palo Alto Networks pricing and cost advice

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"I would rate the pricing a three out of five."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"Users have to pay a yearly licensing fee for Kandji, which is expensive."

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

Computer Software Company

Financial Services Firm

Healthcare Company

11%

Manufacturing Company

10%

Construction Company

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	20
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One

Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...

See all answers

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)

Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...

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How is Cortex XDR compared with Microsoft Defender?

Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...

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What needs improvement with Blackberry Optics?

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...

See all answers

What is your primary use case for Blackberry Optics?

One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...

See all answers

What is your experience regarding pricing and costs for Kandji?

My experience with pricing, setup cost, and licensing is that their pricing structure is bucket-based, requiring lice...

See all answers

What needs improvement with Kandji?

I have not been involved in the purchase process of Kandji, but I understand it is very Apple-centric and they have v...

See all answers

What is your primary use case for Kandji?

My main use case for Kandji is that within my organization, I have a Mac as my work laptop, and Kandji is used for se...

See all answers

Comparisons

Microsoft Defender for Endpoint vs Cortex XDR by Palo Alto Networks

Compared 9% of the time

SentinelOne Singularity Complete vs Cortex XDR by Palo Alto Networks

Compared 6% of the time

CrowdStrike Falcon vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Cortex XSIAM vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Symantec Endpoint Security vs Cortex XDR by Palo Alto Networks

Compared 3% of the time

More Cortex XDR by Palo Alto Networks Competitors

CrowdStrike Falcon vs CylanceOPTICS

Compared 12% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 9% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 8% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 8% of the time

Kaspersky Endpoint Security for Business vs CylanceOPTICS

Compared 5% of the time

More CylanceOPTICS Competitors

Jamf Pro vs Kandji

Compared 20% of the time

Microsoft Intune vs Kandji

Compared 18% of the time

CrowdStrike Falcon vs Kandji

Compared 14% of the time

Microsoft Defender for Endpoint vs Kandji

Compared 12% of the time

Open EDR vs Kandji

Compared 6% of the time

More Kandji Competitors

Product Reports

Buyer's Guide

Cortex XDR by Palo Alto Networks

March 2026

Download Cortex XDR by Palo Alto Networks product report

Buyer's Guide

CylanceOPTICS

March 2026

Download CylanceOPTICS product report

Buyer's Guide

Vulnerability Management

February 2026

Download Kandji product report

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps

No data available

Overview

Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.

Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.

What are the key features of Cortex XDR?

Advanced Threat Detection: Uses AI and machine learning for proactive threat identification.
Multi-layered Security: Combines various security measures for comprehensive protection.
Endpoint Protection: Safeguards against malware and exploits.
Behavioral Analysis: Monitors suspicious activity for early detection.
Automatic Threat Response: Automates responses to neutralize threats.

What benefits should users expect?

Ease of Use: Simplifies security management with intuitive design.
Resource Efficiency: Minimizes impact on system resources.
Integration Capabilities: Works well with existing security setups.
Reduced Analyst Workload: Automates processes to decrease manual intervention.

Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.

Palo Alto Networks

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Kandji’s automations are a force multiplier. They free your technology team from repetitive tasks, letting you focus energy on more impactful projects. Kandji has purpose-built experiences from setup and app installs to software updates and computer restarts. It’s what your teams expect from a company with high standards. From increased efficiency to lower cost of ownership, your bottom line is our top priority.

Kandji

Sample Customers

CBI Health Group, University Honda, VakifBank

Cerdant, Washoe County School District

Information Not Available

Buyer's Guide

CylanceOPTICS vs. Kandji

March 2026

Free Report: CylanceOPTICS vs. Kandji

Find out what your peers are saying about CylanceOPTICS vs. Kandji and other solutions. Updated: March 2026.

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