We performed a comparison between CyberArk Privileged Access Manager and Symantec Siteminder based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"It is a scalable product."
"We have accomplished our security goals. We have two-factor authenticated and vaulted our important accounts, so people can't just steal stuff from us."
"The combination of CPM and PSM resolves a lot of use cases."
"The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics."
"It is a single tool that isolates possible kinds of malware. You get lateral movement blocking and auditing information, e.g., you know who is doing what. You are getting protections from the service as well as a useful environment. All your admins can easily go in and out of your company while accessing your servers in a secure way, even if they are working abroad."
"I love the ability to customize the passwords: the forbidden characters, the length of the password, the number of capital, lowercase, and special characters. You can customize the password so that it tailor fits, for example, mainframes that can't have more than eight characters. You can say, "I want a random password that doesn't have these special characters, but it is exactly eight characters," so that it doesn't throw errors."
"It has helped us with our adoption with other teams, and it has also helped us to integrate it at the ground level."
"It has the ability to authenticate and authorize users. It is the main feature for our security."
"The single sign-on is the solution's most valuable feature"
"I liked the debugging part. There are only two files (trace file and log file) that you need to look into while performing debugging, and the logs give you the exact info on where and what needs to be fixed."
"Right now, federation that comes out-of-the-box with single sign-on is the most valuable feature that we have, and also scalability."
"As our identity model continues to mature, probably the Federation is most valueable."
"The solution is easy to use for our managers."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"It provides the breadth and the width to provide solutions for the different kinds of technologies which we have."
"The major pain point that we have is the capacity of CyberArk due to the sheer volume of NPAs that we are managing. We are a large organization and we have hundreds of thousands of non-personal accounts to manage. We have already found out that there are certain capacity limitations within CyberArk that might introduce performance issues. From my perspective, something that would be valuable would be if the vault could hold more passwords and be more scalable."
"The authentication port is available in CyberArk Alero but not Fortinet products."
"As a customer, I might need a plugin for a specific product, or an application, and CyberArk might have already worked with some other client on it. There has to be some platform where it is available for everybody else to go and grab it, instead of my having to reinvent the wheel."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"The initial setup was somewhat complex."
"Integration with the ticketing system should allow any number of fields to be used for validation before allowing a user to be evaluated and able to access a server."
"The initial setup was a bit complex."
"The initial setup of CyberArk is a challenge if you do not have prior experience with it."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
"The tech support has not been very good for us so we don't use them anymore. We have had some issues. Nobody is perfect."
"I think they need to integrate some of the newer types of authentication into the product. I'm not seeing the innovation when it comes to biometrics in the product."
"The GUIs are not very clear, especially when integrating with other products from CA."
"We would like to the OAuth be more stable, more issues being fixed rather than not."
"An area Siteminder could improve on is that there are a few limitations, in terms of new protocols for OpenID. If I want to have different scopes, the features are limited. They also do not have APIs exposed, which is a major drawback. API is a feature I would like to see included in the next release."
"The technical support could be better."
"In future releases, I would like to see maybe more capabilities with some more modern authentication."
More CyberArk Privileged Access Manager Pricing and Cost Advice →
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while Symantec Siteminder is ranked 12th in Access Management with 69 reviews. CyberArk Privileged Access Manager is rated 8.8, while Symantec Siteminder is rated 8.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas Symantec Siteminder is most compared with PingFederate, ForgeRock, Okta Workforce Identity, PingAccess and NetIQ Access Manager. See our CyberArk Privileged Access Manager vs. Symantec Siteminder report.
See our list of best Access Management vendors.
We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.