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CyberArk IGA Powered by Zilla vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
CyberArk IGA with Zilla boosts efficiency, enhances security, reduces manual checks by 40%, and potentially saves $75,000.
Sentiment score
7.6
Symantec Identity Governance boosts ROI by streamlining onboarding, enabling self-service, and automating user management, enhancing IT efficiency.
Any deployment takes time to mature, and CyberArk IGA Powered by Zilla does provide benefits immediately in terms of quick adoption of finding out the privileged access identities by running through their crawler.
Associate Director at a legal firm with 10,001+ employees
Return of investment has been seen in fewer employee count needed to manage the access and role, which can be a very tedious task in a huge enterprise business.
Soc For Ddi at a tech consulting company with 1,001-5,000 employees
I heard from the automation CoE team that we were able to save approximately $75,000 from that specific area.
Data Engineer at Baker Hughes
 

Customer Service

Sentiment score
7.7
CyberArk IGA's customer service is praised for promptness and resources, with varying response times based on contract agreements.
Sentiment score
6.2
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
The type of support agreement or contract you have with them determines the level of support provided.
Associate Director at a legal firm with 10,001+ employees
When I send a request, they respond, but getting an actual time slot to work with the customer to resolve the issue sometimes delays.
Presales Engineer at DGIT
As soon as we create a ticket, they reach out quickly and provide immediate solutions.
Data Engineer at Baker Hughes
 

Scalability Issues

Sentiment score
7.5
CyberArk IGA by Zilla scales for hybrid environments, needs skilled setup for optimal AI-driven governance, and supports varied applications.
Sentiment score
7.3
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
For larger environments using CyberArk IGA Powered by Zilla, scalability depends on the integration environment being implemented and the skill set behind it.
Head Of IT at NetPulse Limited
It is quite scalable, and we can definitely scale up or scale down.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
CyberArk IGA Powered by Zilla works well for scalability as it supports distributed environments and integrates with cloud platforms, making it useful for hybrid and cloud setups.
CTO at Fraoula
 

Stability Issues

Sentiment score
8.6
CyberArk IGA Powered by Zilla is stable, efficient, with minimal issues and proactive communication, maintaining high user satisfaction.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
As long as you are maintaining the patches and upgrades in time, the vault, which is the main central component, is very good.
Associate Director at a legal firm with 10,001+ employees
CyberArk IGA Powered by Zilla is quite stable, with no experience of data breaches or leakage.
CTO at Fraoula
 

Room For Improvement

CyberArk IGA requires UI improvements, enhanced integration, and workflow efficiency to better serve non-technical users and streamline processes.
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
Careful consideration should be given when deciding about use cases and reaching out to the customer support team to check out the product compatibility and the integration with the end application that you may have in your environment before making a buying decision.
Soc For Ddi at a tech consulting company with 1,001-5,000 employees
Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish.
Presales Engineer at DGIT
I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes.
Data Engineer at Baker Hughes
 

Setup Cost

CyberArk IGA is seen as reasonably priced, offering cost savings and flexibility compared to traditional on-premises tools.
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
The Zilla-powered module entry level may cost up to $45,000 per year, depending on how many applications and the user access is needed.
Soc For Ddi at a tech consulting company with 1,001-5,000 employees
My experience with the licensing cost shows that CyberArk is never reasonable on pricing.
Head Of IT at NetPulse Limited
Opting for multi-year subscriptions can be more economical.
CTO at Fraoula
 

Valuable Features

CyberArk IGA by Zilla boosts security with identity management, credential protection, and AI-driven compliance, simplifying auditing and access control.
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
The best feature is definitely the AI component, which includes evidence generation for audit and compliance, addressing one of our biggest challenges.
Data Engineer at Baker Hughes
The functionalities of CyberArk PAM include monitoring of activities, which are recorded live for auditing purposes, and it integrates into almost every environment seamlessly.
Head Of IT at NetPulse Limited
We definitely achieved a lot in terms of security, mitigating business risk across all assets, saving time, and reducing the risk of account compromise and access compromise.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
 

Categories and Ranking

CyberArk IGA Powered by Zilla
Ranking in Identity Management (IM)
11th
Ranking in Identity Governance Administration (IGA)
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (12th)
Symantec Identity Governanc...
Ranking in Identity Management (IM)
18th
Ranking in Identity Governance Administration (IGA)
8th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (8th)
 

Mindshare comparison

As of May 2026, in the Identity Governance Administration (IGA) category, the mindshare of CyberArk IGA Powered by Zilla is 4.9%, up from 3.2% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 5.6%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
CyberArk IGA Powered by Zilla4.9%
Symantec Identity Governance and Administration5.6%
Other89.5%
Identity Governance Administration (IGA)
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Automation has transformed access reviews and governance across human and non-human identities
The UI of CyberArk IGA Powered by Zilla is good, but there is room for improvement in the transition from legacy systems. Organizations with highly customized, long-standing legacy IGA tools may face a steep learning curve and complex data migration when moving to this modern AI-driven or cloud-native solution. Another limitation involves integration gaps. While CyberArk IGA Powered by Zilla boasts extensive pre-built connectors, any application not covered requires manual configuration or the deployment of Zilla Universal Sync, which may increase implementation time and could be less effective for legacy applications. However, it can be quite useful for SaaS-based applications, so improvement in customization or configuration for legacy applications is needed. There is a considerable dependency on data quality. The effectiveness of AI-driven insights, such as entitlement recommendations for approve, deny, or do nothing actions, is entirely reliant on the quality and accuracy of the data ingested from connected applications. This means data quality should not just depend on application integration but also overall user insights regarding usage, such as login activity or MFA utilization.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Top Industries

By visitors reading reviews
Security Firm
18%
Financial Services Firm
13%
Retailer
6%
Comms Service Provider
5%
Financial Services Firm
12%
Construction Company
11%
Manufacturing Company
10%
Marketing Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for Zilla Security?
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPo...
What needs improvement with Zilla Security?
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I h...
What is your primary use case for Zilla Security?
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human accounts. We handle non-human accounts, which refers to all the RPA bots that use...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Zilla Security
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Information Not Available
Acciona, Core Blox, DBS
Find out what your peers are saying about CyberArk IGA Powered by Zilla vs. Symantec Identity Governance and Administration and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.