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Creatio Studio vs HCL Domino comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.6
Creatio Studio users experience cost reductions, enhanced performance, and improved collaboration, saving significant time and money.
Sentiment score
3.9
HCL Domino's ROI impact varies, with some organizations justifying it and others noting challenges due to recent deployments.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.
Product Owner at a non-tech company with 11-50 employees
I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.
IT Intern at a manufacturing company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.2
Creatio Studio's customer service is praised for its reliability and efficiency, though some face delays and region-specific challenges.
Sentiment score
7.4
Users generally rate HCL Domino technical support positively for problem resolution, despite mixed reviews on customer service and website complexity.
We have a manager, and we can ask anything we need, and they are involved in our questions.
Software analyst at a comms service provider with 1,001-5,000 employees
The customer support of Studio Creatio is perfect.
Workforce Management Specialist at a consultancy with 11-50 employees
They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager.
Product Owner at a non-tech company with 11-50 employees
My experience with the technical support of HCL is that they are responsive.
Owner at Prodej a Správa Nemovitostí s.r.o.
 

Scalability Issues

Sentiment score
6.7
Creatio Studio is versatile, seamlessly integrates, scales without performance issues, and supports customization and significant workloads.
Sentiment score
6.9
HCL Domino is praised for adaptability and scalability, accommodating thousands of users while efficiently managing distributed server loads.
The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless.
Product Owner at a non-tech company with 11-50 employees
Studio Creatio has very good scalability with no problems.
Software analyst at a comms service provider with 1,001-5,000 employees
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Some features are simply not really possible with standard HCL client applications, which means moving all application development to web access, adding a lot of work.
Owner at Prodej a Správa Nemovitostí s.r.o.
 

Stability Issues

Sentiment score
8.1
Creatio Studio is stable and reliable, with minimal issues, although performance can depend on infrastructure and network setup.
Sentiment score
8.0
HCL Domino is praised for stability, with most users experiencing minimal issues, despite concerns with large databases.
It is quite stable, clean, and a steady platform.
Creatio Technical Consultant at a computer software company with 11-50 employees
Studio Creatio has shown no stability issues, which is rare.
Consultor De T I at Sylvamo
Studio Creatio is very stable in my experience.
Software analyst at a comms service provider with 1,001-5,000 employees
Once we develop an application, it basically works and does not really break.
Owner at Prodej a Správa Nemovitostí s.r.o.
 

Room For Improvement

Users recommend improving Creatio Studio's AI, interfaces, integrations, support, customization, and dashboards, with focus on intuitive use.
HCL Domino needs security, UI, and integration improvements, plus better performance, usability, scalability, and modern technical capabilities.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
Creatio Technical Consultant at a computer software company with 11-50 employees
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
Software analyst at a comms service provider with 1,001-5,000 employees
In-line editing of documents and a document viewer are functionalities that would be beneficial.
SME at a tech services company with 1-10 employees
I would say that there are much better low-code platforms.
Owner at Prodej a Správa Nemovitostí s.r.o.
 

Setup Cost

Enterprise users consider Creatio Studio cost-effective yet complex, with flexible pricing appealing for low-code projects in large companies.
HCL Domino pricing varies with usage, charging about $100 per user annually, with mixed reviews on its affordability.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
To request another license would cost the organization extra.
Workforce Management Specialist at a consultancy with 11-50 employees
I can confirm that it is significantly more cost-effective than Oracle Banking Origination.
Core Banking Analyst at a financial services firm with 1-10 employees
The Notes client is very expensive, costing around $105 per client.
SME at a tech services company with 1-10 employees
 

Valuable Features

Creatio Studio offers no-code customization, BPM tools, CRM features, and scalability to enhance workflow management and client interactions.
HCL Domino provides secure, versatile, and stable solutions with easy deployment, dual functionality, and cross-platform integration capabilities.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
Creatio Technical Consultant at a computer software company with 11-50 employees
The Process Designer is fundamental to nearly all my work.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.
Creatio AE at a computer software company with 51-200 employees
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
SME at a tech services company with 1-10 employees
I would appreciate HCL Domino to have wider integration into the SAP world because SAP is not easy to use, and if we could integrate it into a HCL Domino application, we could post data more easily to SAP from the HCL Domino environment and vice versa.
CEO at hydrografix Consulting AB
Some of the best features in HCL Domino are that it functions as a Swiss army knife.
Owner at Prodej a Správa Nemovitostí s.r.o.
 

Categories and Ranking

Creatio Studio
Ranking in Rapid Application Development Software
11th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
30
Ranking in other categories
Business Process Management (BPM) (9th), Low-Code Development Platforms (5th), Business Orchestration and Automation Technologies (9th)
HCL Domino
Ranking in Rapid Application Development Software
19th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of Creatio Studio is 2.0%, up from 1.1% compared to the previous year. The mindshare of HCL Domino is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
Creatio Studio2.0%
HCL Domino1.0%
Other97.0%
Rapid Application Development Software
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
FN
Owner at Prodej a Správa Nemovitostí s.r.o.
Long-term platform has supported secure mail, custom workflows, and reliable on-premise apps
I have noticed some weak points and downsides. HCL Domino is a Swiss army knife, which is the downside as well. It does many things, which is an advantage. The biggest downside is that it is a good product, but there are not that many applications for it. There are not that many ready-made applications. When they do exist, they tend to be somewhat pricey. I have not actually used HCL Domino's low-code tools. There are no low-code tools. HCL says there are, but frankly speaking, I have tried it and I always come back to the classic, the original HCL Domino. I do not see it as truly low-code. They call it Leap. Even when you want to do something more specific or more complex, you do need programming logic and then it stops being low-code. I would say that there are much better low-code platforms. N8N, for instance, looks nice with nice diagrams, especially for workflow and automation, which is where HCL Domino is lacking. The evaluation of the security features of HCL Domino in handling sensitive business information is that it has a peculiar security model, which I view as acceptable. Sometimes it may get in your way, but sometimes it simplifies things. It depends.
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Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
13%
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
10%
Construction Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
I think Studio Creatio can be improved by enhancing the documentation, perhaps offering more specific training for our AI robots, and possibly providing free training at events where companies can ...
What is your primary use case for Studio Creatio?
I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version,...
What is your experience regarding pricing and costs for HCL Domino?
The Notes client is very expensive, costing around $105 per client. Overall, HCL Domino is a costly product.
What needs improvement with HCL Domino?
I am not missing anything significant from HCL Domino at the moment. There are some smaller things that can be improved, but these have already been posted on the HCL website where we can submit ou...
What is your primary use case for HCL Domino?
I have been using HCL Domino products since 1992, when it was known as Lotus Notes. I use it myself and also work as a consultant. We are an IBM Business Partner and HCL Business Partner. We are no...
 

Also Known As

No data available
IBM Lotus Domino, Lotus Domino
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
Find out what your peers are saying about Creatio Studio vs. HCL Domino and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.