Creatio Service vs Salesforce Sales Cloud comparison

Why PeerSpot?

The compared Creatio and Salesforce solutions aren't in the same category. Creatio is ranked #15 in CCEC , and holds a 2.5% mindshare in the category. Salesforce is ranked #3 in CRM , with an average rating of 8.6, and holds a 2.4% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Creatio Service

Read 3 Creatio Service reviews

1,697 Views
543 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

15,126 Views
11,496 Comparison Views

94% willing to recommend

Creatio Service

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Creatio Service and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Zendesk, Salesforce and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: September 2026).

Buyer's Guide

CRM Customer Engagement Centers

September 2026

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Helped 913,076 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Creatio Service

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (15th), Customer Experience Management (19th)

Salesforce Sales Cloud

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (3rd), Opportunity Management (1st), Sales Force Automation (2nd), Conversation Intelligence Software (4th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Creatio Service is designed for CRM Customer Engagement Centers and holds a mindshare of 2.5%, down 2.6% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 2.4% mindshare, down 3.7% since last year.

CRM Customer Engagement Centers Mindshare Distribution
Product	Mindshare (%)
Service Creatio	2.5%
Microsoft Dynamics CRM	13.4%
Salesforce Service Cloud	9.7%
Other	74.4%

CRM Customer Engagement Centers

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Microsoft Dynamics CRM	2.8%
Zoho CRM	2.1%
Other	92.7%

CRM

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customers have seen value and efficiency using this solution."

"Service Creatio is a great tool in process automation."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms."

"The ease of customization makes every Salesforce implementation like a strand of company DNA."

"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."

"Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things."

"Suitable for all sizes of organizations."

"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."

"It is a very stable solution."

"You can capture all the contacts that relate to an account or business, including personal details."

More Salesforce Sales Cloud pros

Cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The return material authorization should utilize no-code or low-code."

"There are things that could be improved with respect to file sharing. There is a limited file size."

"Salesforce must build some connectors and features to make integrations easier."

"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."

"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."

"They should also include ATP and CTP functionality."

"Premier support costs a lot of money and oftentimes they do not have better information than a good admin could find out on their own."

"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

Information not available

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"Salesforce Sales Cloud is an expensive solution."

"The subscription is on a monthly basis."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

24%

Financial Services Firm

10%

Healthcare Company

Transportation Company

Financial Services Firm

12%

Construction Company

12%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

What is your experience regarding pricing and costs for Service Creatio?

The affordability of Service Creatio depends on the kind of customer. I think it's affordable; the new pricing model is more accessible than the old one. However, we have a barrier now that prevent...

See all answers

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

Comparisons

Microsoft Dynamics CRM vs Creatio Service

Compared 13% of the time

Zendesk vs Creatio Service

Compared 13% of the time

IFS Cloud Platform vs Creatio Service

Compared 11% of the time

Freshdesk vs Creatio Service

Compared 11% of the time

ServiceNow Customer Service Management vs Creatio Service

Compared 4% of the time

More Creatio Service Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 4% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

CRM Customer Engagement Centers

September 2026

Download Creatio Service product report

Buyer's Guide

Salesforce Sales Cloud

August 2026

Download Salesforce Sales Cloud product report

Also Known As

bpm’online customer service, bpm’online service enterprise

Sales Cloud, SFDC, Salesforce

Overview

Service Creatio streamlines customer service management through automation and integration to enhance productivity and customer satisfaction.

Service Creatio is designed to meet the demands of dynamic customer service environments by providing seamless tools for handling requests and automating routine tasks. Its architecture enables quick adaptation to evolving service landscapes, ensuring smooth workflows and effective communication within teams. By supporting various third-party integrations, it facilitates a unified ecosystem that enhances service quality and operational efficiency.

What are some valuable features of Service Creatio?

Omnichannel communication: Centralizes customer interactions across multiple channels for a unified view.
Case management: Automates request processing to prioritize and resolve issues efficiently.
Knowledge base: Provides a comprehensive repository for consistent information sharing.
Service analytics: Delivers insights through detailed reporting to optimize service performance.
Process designer: Allows customization of business processes to align with specific service requirements.

What benefits should users seek in reviews of Service Creatio?

Enhanced efficiency: Automation reduces manual effort and accelerates service delivery.
Improved customer satisfaction: Quick and accurate responses enhance client experiences.
Scalability: Easily adapts to growing business needs without compromising service quality.
Cost reduction: Streamlined operations lead to lower expenses.

Service Creatio has been effectively implemented in industries such as finance, telecommunications, and manufacturing. Its adaptability supports complex workflows common in these fields, helping companies maintain high service standards while addressing unique operational challenges. With its robust features tailored for industry-specific needs, Service Creatio proves to be a strategic asset in enhancing service delivery and customer engagement.

Creatio

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

CRM Customer Engagement Centers

September 2026

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